Roc Jungle Tulum

Photo gallery for Roc Jungle Tulum

Primary image
Outdoor pool
Outdoor pool
Terrace/patio
Terrace/patio

Overview of Roc Jungle Tulum

Roc Jungle Tulum

3.5 star property
3.5-star beach hotel with spa, near Tulum Beach

8.1/10 Very Good

18 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
The price is P9,589
Price available on 20/05/2022
Map
Carretera Tulum-Boca paila Km 5.5, Zona Hotelera Tulum Quintana Roo, Tulum, QROO, 77760
Main amenities
  • 33 smoke-free guestrooms
  • Daily housekeeping
  • Private beach
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Free beach club nearby
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 20 min walk
  • SFER IK - 16 min drive
  • Tulum National Park - 18 min drive
  • Las Palmas Public Beach - 22 min drive
  • Playa Paraiso - 24 min drive
  • Tulum Mayan Ruins - 32 min drive
  • Dos Aguas Park - 29 min drive
  • Playa Ruinas - 45 min drive
  • Cenote Crystal - 28 min drive
  • Gran Cenote - 32 min drive

Getting around

  • Airport shuttle (surcharge)

About this property

Roc Jungle Tulum

Roc Jungle Tulum offers an airport shuttle and puts you within a 10-minute drive of Tulum Beach and Sian Ka'an Biosphere Reserve. Guests can go for a swim in the outdoor pool, then visit the spa to be pampered with massages. A fitness center, a terrace, and a garden are other highlights.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 33 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free (dogs and cats only)
  • 1 per room (up to 18 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–11:00 AM

What to do

  • Private beach access
  • Free beach club nearby
  • Access to nearby outdoor pool

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pet deposit: USD 200 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

This property does not have elevators.

This property accepts credit cards and cash.

Also known as

Roc Jungle Tulum Hotel
Roc Jungle Tulum Tulum
Roc Jungle Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

8.1

Very Good

9.2/10

Cleanliness

8.7/10

Staff & service

8.2/10

Amenities

8.1/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Unique, not for all, fun for us
The jungle rooms were about a 1/4 mile down a dirty road, Once in you room, you felt like you were in the jungle. The showers are mostly glass to the outside and into the room. Great for couples, less great for friends and family. Some of the interior buildings/rooms had their showers along a walkway. Ours was on the outside of the property, so we just saw jungle. The breakfast was delicious. The free breakfast came with really nice fruit platters. We typically also added/shared an omelette, which was also amazing and only $11usd. Do watch out for tricky add-on to the bill. Everyday we (and others) got free OJ and tea/coffee refills. The last day they changed $5USD for a single additional cheap lipton tea. They refunded it, but argued it and had to get 4 or 5 people involved. Overall great staff. Great place.
Jan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente ubicación, atención y servicio.
Claudia, 3-night family trip
Verified Orbitz guest review

8/10 Very Good

First and foremost the reception staff was outstanding! The hut we stayed in was gorgeous as well as the beach and pool...so stunning! There were a few annoyances...they wanted to limited our bottles of water to 2pp/per day and then charge us after that. There is no drinks menu so you are charged different prices (even if ordered the same time of day) depending on what button they choose. We were also charged different prices from the breakfast menu that what was listed and instead of simply changing the bill, (bc the menu stated a lower price) the staff had to argue over it. At this time, it was impossible to charge anything to our room so there was less freedom and the constant reminder to remember your credit card. Most of the staff was excellent, some in the restaurant were inhospitable at times. I believe this is a management issue and could be resolved easily with some kind oversight from them. It would behoove management to set standards at the restaurant for pricing. Overall, we would go back. The location is lovely and away from the pounding of the music in the denser areas of Tulum. Really loved most everything!
Tracy, 7-night trip with friends
Verified Expedia guest review

8/10 Very Good

Friendly staff that makes you feel like home, The jungle part was not what we expected it to be so we upgraded to the beach. Which was amazing
Carl, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beach luxury
Absolutely beautiful property. The staff was so nice and always went above and beyond to help us. Reyes and Jorge at the beach were great; lots of tequila shots and really yummy French fried. Mau and Julio at the front desk were the best - they were super helpful when assisting us in extending our trip an extra night as our flight was canceled back home bc of snow!! Hotel grounds were never super crowded and we never had an issue getting chairs or beds on the beach. Quiet, peaceful and luxurious. Bathrooms do lack privacy as they are outdoors and only a wall made of twigs separates you from the elements. However, it was literally the only thing I would change if I could!!
Alyssa, 4-night trip
Verified Hotels.com guest review

6/10 Good

Do not recommend
the “jungle” part of this hotel is part of a larger development that is barely off the ground, no common areas. rooms at first look nice but there are a million issues with these cabins, one of them being major flooding in the room. We had a tremendous amount of water come in the room from multiple sides. I’m addition, the windows don’t open, only the screen door. The problem is the actual screen part doesn’t fully close so you will get nasty misquotes. There is also a big issues with the door locks. We were locked in and had no way of getting out (you can’t open the windows). We kept calling the front desk and pounding at the window until someone heard us. Clearly this is a big issue and huge hazard. The employees confirmed that this is a common issues. While everyone for the most part was very nice ( except for the hostess at the front of Roc, a very tall European woman who was extremely rude) The employees are incentivized to up-sell the guest. It was soooo annoying and off putting. Every single staff member tried to sell something like a time-share. And they are super persistent. It made no sense to me that they would give their guests that type of experience. The breakfast was mehhhhh at best. This place only plays electronic music just fyi The bar drinks were really really weak. Which is really their loss cause we would have spent a ton of money on the bar. Overall I would not recommend at all. It felt very tacky and no poor guest experience.
Perla, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Please note that there are two properties with Roc Jungle located behind Roc Luxe and you had to get tuk tuk to get to the beach. We were lucky to get upgraded to Roc Luxe and what a difference it makes being located right on the beach and having a nice beach hut with the sea view! Alan at the reception (as well as other team members) was amazing! Thank you guys! Sorting out the queries we had and being very accommodating. Roc Jungle is nice but very basic especially if you compare it vs Roc Luxe. If you doubt - Roc Luxe is what I would def recommend!
Nina, 10-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Jonathan was amazing! Helped us out with a driver to the airport when our other driver canceled last minute, set up our Covid test so we wouldn't have to worry about it. It was just nice having someone like that helping make sure all the little things get done so we could truly enjoy paradise.
Sara, 3-night romance trip
Verified Expedia guest review

6/10 Good

Ardit, 7-night trip
Verified Expedia guest review

8/10 Very Good

Yhanderi, 2-night trip
Verified Expedia guest review