The Ritz-Carlton, Santiago

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Overview of The Ritz-Carlton, Santiago

The Ritz-Carlton, Santiago

5.0 star property
Luxury hotel with indoor pool, near Costanera Center

9.2/10 Superb

316 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Pet friendly
  • Airport transfer
  • Gym
The price is P10,875
Price available on 01/07/2022
Map
Calle El Alcalde 15, Las Condes, Santiago, Region Metropolitana, 6772208
Main amenities
  • Daily housekeeping
  • Restaurant
  • Indoor pool
  • WiFi in the lobby
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
For families
  • Children stay free
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Las Condes
  • Costanera Center - 13 min walk
  • Gran Torre Santiago - 6 min drive
  • Sculpture Park - 3 min drive
  • KidZania Santiago - 4 min drive
  • Parque Arauco Mall - 4 min drive
  • Clinica Santa Maria - 5 min drive
  • San Cristobal Hill - 11 min drive
  • University of Chile - 21 min drive
  • National Stadium - 8 min drive
  • Santiago Metropolitan Park - 7 min drive

Getting around

  • Santiago Intl. Airport (SCL) - 30 min drive
  • Santiago Central Station - 31 min drive
  • El Golf Station - 1 min walk
  • Alcantara Station - 7 min walk
  • Tobalaba Station - 8 min walk
  • Airport shuttle (surcharge)

About this property

The Ritz-Carlton, Santiago

The Ritz-Carlton, Santiago offers an airport shuttle (available 24 hours) for USD 77 per vehicle one-way. Guests can relax at the spa tub, work out at the health club, or grab a bite to eat at the coffee shop/cafe. This luxurious hotel also features an indoor pool, a sauna, and a steam room. Fellow travelers love the helpful staff and location. Public transportation is just a short walk: El Golf Station is steps away and Alcantara Station is 7 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 205 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • WiFi in public areas*
  • Free wired Internet access in rooms

Parking

  • Onsite self parking (USD 16 per day)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Children stay free

What to do

  • Golfing nearby
  • Skiing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • An indoor pool
  • Spa tub
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Languages spoken

  • English
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch plasma TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Partially open bathroom
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free wired internet and WiFi (surcharge)
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Estro - Onsite restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • WiFi is available in guestrooms for USD 17 per day (rates may vary)
  • WiFi is available in public areas for USD 19 per night (rates may vary)
  • Airport shuttle service is offered for an extra charge of USD 77 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 125 per pet, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 16 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Ritz-Carlton Hotel Santiago
Ritz-Carlton Santiago
Santiago Ritz-Carlton
Ritz-Carlton Santiago Hotel
Santiago Ritz Carlton
The Ritz-Carlton Santiago Hotel Santiago
Ritz Santiago
The Ritz Carlton, Santiago
The Ritz-Carlton, Santiago Hotel
The Ritz-Carlton, Santiago Santiago
The Ritz-Carlton, Santiago Hotel Santiago

Frequently asked questions

Overall score and ratings

9.2

Superb

9.5/10

Cleanliness

9.2/10

Staff & service

9.3/10

Amenities

9.1/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

great service
very nice gym and spa. Great location, excellent service
renato, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Excellent service. Beautiful property. A lovely environment from which to navigate Santiago, Chile.
ANTHONY, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Relaxing at the Ritz
The Ritz-Carlton has gracious staff that is attentive and kind. The bedding was excellent and the room was thoughtfully arranged. When I sought to use the gym I was informed that it wasn't open at that hour but they'd arranged for me to use it during the off hours. The room service was timely and the food is delicious. The metro system in Santiago is excellent. The Golf station stop for the metro station is only a few feet away from the Ritz-Carlton. Thank you for an enjoyable stay. Well done Ritz-Carlton.
ANTHONY, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to relax and enjoy the city
Incredible service and beautiful hotel. I lived in Chile a few years ago so this trip I got to play “tourist” and being able to end our vacation with a few day stay at this hotel felt very luxurious. The breakfast is delicious - eggs to order and a buffet of meats, cheeses, potatoes, pastries, smoked salmon etc. Our rate included breakfast but I believe it’s about 20,000 CLP pp if not. We went to breakfast in our slippers every morning and the wait staff is very attentive and friendly. We used the spa as much as possible - you have to make a reservation but there were a few times we were able to just walk in without any issue. The outdoor terrace is a beautiful place to relax after a sauna or hot tub and also a nice place to have a toast of champagne. We had a king room overlooking the city. We didn’t have any Mountain view but we’re happy with our view and the room was very clean and so cozy. I have back pain so it’s hard to get a good nights sleep - their beds are so comfortable! Very soft linens and comfy mattress. The bellmen and concierge were incredibly helpful and friendly. The building has character and feels old but somehow modern, like stepping back in time without sacrificing cleanliness. Those little details make this one of the best hotels in the city. The cleaning service was excellent, though I thought we were supposed to have turndown service but it never happened. Great location. Metro outside. We will 100% be back!
Samantha, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gonzalo, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

cristobal, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel Restaurant food was divine. Staff was super nice.
Olayinka, 2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Awesome
Claudio, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Una experiencia única y maravillosa
Una estadía única, en un hotel maravilloso. Excelente atención, muy bien atendidos por su personal, y generosos en el horario del check out.
Pablo, 1-night trip
Verified Hotels.com guest review