Best Western Melbourne City

3.5 star property
City-center hotel within walking distance of Crown Casino

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Best Western Melbourne City

Photo gallery for Best Western Melbourne City

Individually decorated, individually furnished, soundproofing
Individually decorated, individually furnished, soundproofing

Overview of Best Western Melbourne City

8.0 out of 10 Very Good
8.0/10 Very Good

Property highlights

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk
16 Spencer Street, Melbourne, VIC, 3000
Main amenities
  • Daily housekeeping
  • Rooftop terrace
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Free newspapers in the lobby
  • Luggage storage
Feel at home
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Room options

Standard Room, 3 Twin Beds, Non Smoking

  • Sleeps 3
  • 3 Twin Beds

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds


  • Sleeps 2
  • 1 Double Bed

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

Standard King Room

  • Sleeps 2
  • 1 King Bed

Courtyard Room - Pet Friendly

  • Sleeps 2
  • 1 Queen Bed


  • Sleeps 1
  • 1 Twin Bed

About this area

What's nearby

  • In Melbourne Central Business District
  • Collins Street - 2 min walk
  • SEA LIFE Melbourne - 4 min walk
  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino - 5 min walk
  • Marvel Stadium - 11 min walk
  • Bourke Street Mall - 17 min walk
  • Melbourne Central - 20 min walk
  • Queen Victoria Market - 21 min walk
  • Princess Theatre - 28 min walk
  • University of Melbourne - 32 min walk

Getting around

  • Melbourne, VIC (MEB-Essendon) - 19 min drive
  • Melbourne Airport (MEL) - 24 min drive
  • Avalon Airport (AVV) - 42 min drive
  • Southern Cross Station - 6 min walk
  • Spotswood Station - 11 min drive
  • Flinders Street Station - 15 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Central Station - 22 min walk
  • North Melbourne Station - 26 min walk


  • Hardware Société - 3 min walk
  • Krispy Kreme - 2 min walk
  • State of Grace - 4 min walk
  • KFC - 3 min walk
  • The Grain Store - 4 min walk

About this property

Best Western Melbourne City

Best Western Melbourne City features a rooftop terrace and puts you just steps from Collins Street. Also, Melbourne Convention and Exhibition Centre and Crown Casino are within just a 10-minute walk. Fellow travelers say good things about the walkable location.


Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 114 rooms
  • Arranged over 5 floors


  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 3 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets allowed (dogs and cats only, 1 total)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Height restrictions apply for onsite parking
  • Offsite parking within 984 ft (AUD 25 per day)

Other information

  • Designated smoking areas

Property amenities

Traveling with children

  • Children stay free (see details)

What to do

  • Use of nearby fitness center


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage


  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator


  • Daily housekeeping

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per stay

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 percent


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of AUD 30 per pet, per night


  • Parking is available nearby and costs AUD 25 per day (984 ft away)
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Commonly-touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
State tax ID - 68932034202

Also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Best Western Melbourne City?
This property confirms that guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Best Western Melbourne City?
Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of AUD 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at Best Western Melbourne City?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Best Western Melbourne City?
No, this hotel doesn't have a casino, but Crown Casino (5-min walk) is nearby.
What is there to do at Best Western Melbourne City and nearby?
Recommended spots to visit include Melbourne Convention and Exhibition Centre (5-min walk) and Crown Casino (5-min walk), along with Marvel Stadium (11-min walk) and Melbourne Central (1 mi).
What's the area around Best Western Melbourne City like?
Best Western Melbourne City is in Melbourne Central Business District, a short 6-minute walk from Southern Cross Station and 5 minutes' walk from Crown Casino. Travelers say the area is walkable and good for shopping.



Very Good




Staff & service




Property conditions & facilities




2/10 Poor

Dodgy hotel
Its the most dodgiest hotel in all of melbourne
S, 2-night trip
Verified guest review

2/10 Poor

S, 1-night trip
Verified guest review

10/10 Exceptional

Weekend Football City Stay
I visited to watch the football finals at the MCG. Having stayed at Best Western previously, it immediately came to mind being ideally placed near Southern Cross Station and accessible from the rest of the city via the free tram network. I flew in after work on Friday, but the reception and entrance being manned 24 hours meant that checkin was easy and quick. Despite the "shoebox" size in the room description, it felt more than comfortable and spacious for one, and it was nice to enjoy the views of Spencer and Flinders St from the window. It was mostly quiet although one can hear trains as they run higher than street level. The later (11am) checkout than most meant that I could do a little more in the CBD beforrehand, and they were more than happy to store my bags for the day before heading to the airport. Will be keen to stay again, and hope the cafe downstairs can reopen as it was nice last time!
Michael, 2-night trip
Verified guest review

10/10 Exceptional

1-night family trip
Verified guest review

8/10 Very Good

Good location. Short walk to Southern Cross Station or Crown Casino. Modern functional room. Bathroom best described as "Petite". Room is double glazed but didn't fully block out train noise from Metropolitan trains. Staff are very attentive & helpful.
Phillip, 3-night trip
Verified guest review

8/10 Very Good

Trip to MEL
Good. Room is nice and clean.
A, 4-night family trip
Verified guest review

2/10 Poor

Tea cups not cleaned or replaced, rubbish bins not cleared daily, milk and tea bags not replenished, train noise outside all night (better sound insulation required) Noise from other guests outside the room door late at night, tiny bathrooms, hot/cold showers were almost impossible to control.
Avinash, 5-night business trip
Verified guest review

6/10 Good

The shower was unusable unfortunately Reported it to reception
Rob, 3-night business trip
Verified guest review

6/10 Good

Good Hotel with extremely Small Bathroom
The Hotel condition was okay, room was spacious but the bathroom was really really small!! It’s was terrible to use the bathroom as it was extremely small which is very difficult to imagine and use! The staff were awesome and the proximity to CBD is thumbs up.
Deep, 3-night trip with friends
Verified guest review

8/10 Very Good

Helpful staff. Old and tired room, noisy from the building site and train line. Felt cold and damp in the night but had a heater/aircon unit which helped. Great location, good WiFi. Did the job but nothing special.
3-night trip
Verified guest review