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Occidental at Xcaret Destination - All Inclusive

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Exterior
Hot stone massages, deep-tissue massages, Swedish massages
Exterior
1 bedroom, premium bedding, down comforters, minibar
10 restaurants, breakfast, lunch, dinner served; international cuisine

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4.0 star property
All-inclusive beachfront property with beach bar, near Xcaret Eco Theme Park
8.2 out of 10 Very Good
8.2/10 Very Good

2,443 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 10 bars/lounges
  • 7 outdoor pools
  • Nightclub
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Beach towels
  • Children's pool
  • Beach bar
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service
  • Garden

Room options

About this area

What's nearby

  • On the beach
  • Xcaret Eco Theme Park - 16 min walk
  • Xplor Theme Park - 21 min walk
  • Ferry to Cozumel - 9 min drive
  • Playa del Carmen Maritime Terminal - 12 min drive
  • Playa del Carmen Main Beach - 11 min drive
  • Playacar Golf Club - 13 min drive
  • Mamitas Beach - 12 min drive
  • Quinta Avenida - 13 min drive
  • Gran Coyote Golf - 14 min drive
  • El Camaleón Mayakoba Golf Course - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 58 min drive
  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km

Restaurants

  • Blue Moon Beach Bar Sandos Select Club - 9 min drive
  • Cafeteca - 7 min drive
  • El Mercado de San Juan - 7 min drive
  • Festival Grand Buffet - 9 min drive
  • Cayuco - 7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

At Occidental at Xcaret Destination - All Inclusive, you can spend time at the beach enjoying beach massages, volleyball, and beachside drinks, plus you'll be just a 5-minute drive from Xcaret Eco Theme Park. 7 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in deep-tissue massages. Le buffet, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale property include 10 bars/lounges, a nightclub, and a free kid's club. The helpful staff and family-friendly amenities get good marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 765 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 10 restaurants
  • 10 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Ecotours
  • Snorkeling
  • Evening entertainment
  • Pool table
  • Foosball
  • Table tennis
  • Golfing nearby

Working away

  • Business center
  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers

Facilities

  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 7 outdoor pools
  • Shopping mall on site
  • Spa services
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Music library
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 37-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.72 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards and cash.

Also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive offer free cancellation for a full refund?
Yes, Occidental at Xcaret Destination - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Occidental at Xcaret Destination - All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Occidental at Xcaret Destination - All Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Occidental at Xcaret Destination - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Occidental at Xcaret Destination - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
Is there an onsite casino at Occidental at Xcaret Destination - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.
What is there to do at Occidental at Xcaret Destination - All Inclusive and nearby?
Have fun with onsite activities like snorkeling and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes ecotours and volleyball. Enjoy a swim in one of the 7 outdoor swimming pools or use the all-inclusive property's other amenities, which include 10 bars and a nightclub. Occidental at Xcaret Destination - All Inclusive also has a sauna and a fitness center, as well as a garden.
Are there restaurants at or near Occidental at Xcaret Destination - All Inclusive?
Yes, there are 10 onsite restaurants, featuring international cuisine and garden views.
Does Occidental at Xcaret Destination - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Occidental at Xcaret Destination - All Inclusive like?
Occidental at Xcaret Destination - All Inclusive is a short 16-minute walk from Xcaret Eco Theme Park and 16 minutes' walk from Cenote Santa Cruz. Travelers recommend the property for its quiet location.

Reviews

8.2

Very Good

8.9/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

Isabella, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Good hotel but expected a little more for the $
Hotel is pretty big and our building was a bit distant from the lobby, buffet and restaurants (literally like a 5-6 min walk. Beds were comfy, pools were great and bar inn the pool as well. Loved the engagement done by hotel to keep guests entertained (salsa classes, bingo, volleyball games etc. Buffet food was ok, pacos tacos meals were better than buffet food and restaurant food was great but only got to eat there once during out 7 night stay. Beach needs some improvement. The big sandbag in the middle of the beach looks pretty awful. Overall it was a very good stay. I don’t regret picking this place. One important not is that it is located inside xcaret, you can actually walk to the main xcaret park.
Maria, 6-night family trip
Verified Hotels.com guest review

4/10 Fair

Don’t go to the oriental xcaret hotel
The food is terrible . The service is poor. Go somewhere else. The staff case you to sell you their time share deal. The staff pucks up the plastic cups to recycle at the bars. The drinks are awful.
Eric, 8-night family trip
Verified Hotels.com guest review

4/10 Fair

Francisco, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Resort
Great resort overall! The service was really good. The pools and beach area were awesome.
jeffrey, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice place!
Very clean, very nice treatment, good service. I'll return undoubtedly.
Pedro R, 4-night family trip
Verified Hotels.com guest review

8/10 Very Good

Very clean and comfortable stay! Great food at international buffet. Steakhouse had steaks over cooked but salmon was spot on! Fun place to stay with monkeys, parrots, and iguanas walking about. Staff was friendly and spoke great English and were super helpful
Mark, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tania, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 3-night family trip
Verified Hotels.com guest review