4/10 Fair
March 23, 2023
Horrible
Overall terrible. When we checked in the front desk was extremely slow in checking us in. Making me sign electronically on computer without explaining or telling me what I was signing. There was a resort fee to use facilities Such as Fitness center which was not open due to renovations, laundry machines which required additional payment, etc and on the resort fee there was tax. It also didn’t match the bill on my hotels.com confirmation. I had to pay extra. We were required to pay for parking but had to park further away due to renovations in parking lot. When we get to the room it was not as shown in photos during booking. Not renovated. Doesn’t have big bathrooms. There was mold on our ceiling in room, mold on shower head. Looked like hasn’t been cleaned since the hotel opened and lastly it was very loud from hallways. No insulation whatsoever. I do not recommend this place based on charges and cost.


Suchi
Suchi, 1-night trip with friends
Verified Hotels.com guest review