Crowne Plaza Orlando Universal, an IHG Hotel

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Overview of Crowne Plaza Orlando Universal, an IHG Hotel

Crowne Plaza Orlando Universal, an IHG Hotel

4.0 star property
4-star hotel with outdoor pool, near Pointe Orlando

8.2/10 Very Good

1,024 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is P5,207
Price available on 30/08/2022
Map
7800 Universal Boulevard, Orlando, FL, 32819
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • Pool bar
  • 24-hour room service
  • Spa services
  • 24-hour business center
  • Business center
  • Theme park shuttle
For families
  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Florida Center
  • The Wheel at ICON Park™ - 14 min walk
  • Universal Orlando Resort - 29 min walk
  • Universal’s Islands of Adventure - 38 min walk
  • Universal Studios Florida - 38 min walk
  • Orlando International Premium Outlets - 43 min walk
  • Orange County Convention Center - 44 min walk
  • Pointe Orlando - 3 min drive
  • Universal CityWalk - 4 min drive
  • Universal’s Volcano Bay - 4 min drive
  • The Wizarding World of Harry Potter™ - 6 min drive

Getting around

  • Orlando Intl. Airport (MCO) - 18 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 20 min drive
  • Orlando Sanford Intl. Airport (SFB) - 40 min drive
  • Orlando Station - 11 min drive
  • Winter Park Station - 18 min drive
  • Kissimmee Station - 20 min drive
  • Theme park shuttle (surcharge)

About this property

Crowne Plaza Orlando Universal, an IHG Hotel

At Crowne Plaza Orlando Universal, an IHG Hotel, you'll be just a 5-minute drive from Universal Studios Florida and Universal’s Islands of Adventure. Guests can indulge in massages and enjoy American cuisine at Elements Bar and Grille, which is open for lunch and dinner. There's an outdoor pool and a poolside bar, and in-room conveniences at this upscale hotel include refrigerators and microwaves. The pool and comfortable beds get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 400 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 4 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property accepts cash payment only upon check-out.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Uncovered onsite self parking (USD 21.00 per day; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Offsite

  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • Golf lessons nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Spa services

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Elements Bar and Grille - Overlooking the pool, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Aqua Pool Bar - This poolside bar specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 50.00 per day

Optional extras

  • Full breakfast is offered for an extra charge of USD 21 for adults and USD 12 for children (approximately)
  • Theme park shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50.00 per accommodation, per week

Parking

  • Uncovered self parking costs USD 21.00 per day with in/out privileges
  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property will place an authorization for the total amount of your stay at the time of booking. The authorization may take up to 10 days after departure to be released.

Also known as

Crowne Plaza Orlando
Crowne Plaza Orlando Universal
Crowne Plaza Universal
Crowne Plaza Universal Hotel
Crowne Plaza Universal Hotel Orlando
Crowne Plaza Universal Orlando
Orlando Crowne Plaza
Orlando Crowne Plaza Universal
Universal Crowne Plaza
Universal Crowne Plaza Orlando
Crown Plaza Orlando
Crowne Plaza Orlando Universal Hotel Orlando
Crowne Plaza Orlando Universal Hotel

Frequently asked questions

Overall score and ratings

8.2

Very Good

8.3/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.1/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Poor

Don’t Waist Your Money to Stay Here!
We made a reservation for a King size bed and when we arrived the said they only had queen size beds. Then the hallways were hot. The room decor was from the 1970’s! For the price we paid , it should have been a lot more luxurious! We will never waist our money here again.
Simon, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

The fridge was broken and the room could use a little maintenance but good overall.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

...2nd time staying within 3 months. ...great stay the first time led to zero hesitation the 2nd time!
Andre, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I loved the hotel, cleaning and service was very good
Wilfredo, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Convenient Hotel
The place was clean and the room was comfortable. Location is great. The check in staff was very nice. Everything costs extra from parking to breakfast. WiFi is free though. The bars/restaurant close at 10 so they start closing at 9:30. I found that to be a little strange. Also they only take cash or room card no credit card at least at the pool bar.
Amy, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Not happy with parking
Stay was good but was not aware and no where did they mention I had to pay for parking They should tell us this
william, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Location is excellent and close to all the fun
I stayed at the hotel for the weekend and it was really nice that for summer time, it was not crowded. The hotel main floor is nice and updated, but the hotel rooms were not, nonetheless, that was fine. We didn’t get to try the restaurant, but it did look nice, same as the pool area. I used the lotion and noticed that it came right out so not sure if the hotel reuses their complimentary items. The only and biggest issue I had was that my son saw a small bug on the bed sheet our first night. We did not see anything else during our stay. Parking spots were super compact. I have a mid size SUV and it was just to tight everywhere we parked, can definitely see people having issues hitting others car doors with this. I think the hotel rooms could use an update but for the price it was not bad.
May, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great, clean and affordable
Ive stayed there twice and both times have been pleasant. Staff is great. Hotel is
Garry, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

KELLY, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

We love the location there’s a lot of dining options nearby and you can also eat at the hotel, room was very nice and clean the pool was great and is very spacious, we had to pay for parking that’s the only negative part but overall was a great experience!
Ramon D, 3-night family trip
Verified Hotels.com guest review