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All properties in Acapulco (and vicinity), Guerrero, Mexico

Hotel Emporio Acapulco

3.5-star beachfront hotel with spa, near Condesa Beach

  • Free WiFi in lobby
From
P3,304

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  • Hotel Front
  • Hotel Front
  • Beach
  • Outdoor Pool
  • Hotel Front
Hotel Front. Image 1 of 67.
1 / 67Hotel Front
Av. Costera Miguel Aleman 121, Acapulco (and vicinity), 39670, GRO, Mexico
8.0.Very good.
  • Instalaciones viejas y en mal estado, nada que se parezca a las fotos que muestran. El…

    Jun 3, 2021

  • The hotel was very busy, which I understand, but check-in took an hour (check out 1/2…

    May 27, 2021

See all 862 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
Safe
Convenient
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 422 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools

For families

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Costera Acapulco
  • Condesa Beach - 2 min walk
  • Diana the Huntress - 2 min walk
  • Gran Plaza Shopping Mall - 13 min walk
  • Icacos Beach - 13 min walk
  • Parque Papagayo - 25 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior with ocean view
  • Privilege Club Ocean Ste
  • Superior non refundable

What’s around

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 2 min walk
  • Diana the Huntress - 2 min walk
  • Gran Plaza Shopping Mall - 13 min walk
  • Icacos Beach - 13 min walk
  • Parque Papagayo - 25 min walk
  • El Rollo Acapulco - 31 min walk
  • Playa El Morro - 2 min walk
  • Diana Galleries Mall - 4 min walk
  • Plaza Bahia - 6 min walk
  • Papagayo Beach - 17 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 34 min drive
  • Airport drop-off service
  • Cruise terminal shuttle (surcharge)
map
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Av. Costera Miguel Aleman 121, Acapulco (and vicinity), 39670, GRO, Mexico

At a glance

Hotel size

  • This hotel has 422 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Transfers

  • Airport drop off (available 24 hours)*
  • Cruise terminal shuttle*

Parking

  • Onsite self parking (MXN 110 per night)
  • Uncovered onsite valet parking (MXN 110 per night)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • On private beach
  • Number of outdoor pools - 3
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Children's pool
  • Swim-up bar

Working away

  • 24-hour business center
  • Conference space
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1952
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch plasma TV
  • Cable TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa.

The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Small print

Also known as

  • Acapulco Emporio
  • Hotel Emporio Acapulco
  • Hotel Emporio Acapulco Hotel
  • Hotel Emporio Acapulco Acapulco
  • Hotel Emporio Acapulco Hotel Acapulco
  • Acapulco Emporio Hotel
  • Acapulco Hotel Emporio
  • Emporio Acapulco
  • Emporio Acapulco Hotel
  • Emporio Hotel
  • Emporio Hotel Acapulco
  • Hotel Acapulco Emporio
  • Hotel Emporio

Optional extras

Late check-out can be arranged for an extra charge of MXN 833 (subject to availability)

Self parking costs MXN 110 per night

Uncovered valet parking costs MXN 110 per night

Breakfast costs between MXN 259 and MXN 300 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 380 per vehicle. Maximum occupancy 4

WiFi is available in guestrooms for MXN 250 per night (rates may vary)

WiFi is available in public areas for MXN 250 per night (rates may vary)

Cruise ship terminal shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Emporio Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 110 per night. Valet parking costs MXN 110 per night.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of MXN 833 (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include El Fogon (3-min walk), Applebee's (4-min walk), and Fisher's Acapulco (4-min walk).
  • Yes, a shuttle from the hotel to the airport is available. The charge is MXN 380 per vehicle.
  • Have fun with activities like jet skiing, parasailing, and snorkeling, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Emporio Acapulco also has a private beach, an outdoor pool, and a fitness center, as well as spa services and a garden.
8.0.Very good.
  • 6.0.Good

    Hotel is fine

    Overall, it was fine. Room is nice and hotel condition is good. But there was a huge cockroach in our room. We asked staff to clean it but they forgot to.

    Michael, 1 night family trip, May 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente

    Very relaxing

    Rodolfo, 7 night trip, Feb 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The view amazing, suimming pool area great, rooms great, service outstanding

    8 night romance trip, Feb 9, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Maria, 2 night family trip, Jan 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    I would have to say if the A/C could be a little colder in the room.

    2 night family trip, Jan 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great stay

    This hotel is clean and has really friendly staff members that do what they can to meet your needs.

    marisol, 3 night trip, Dec 29, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The best, will defiantly book again if I ever visit Acapulco

    Jose, 2 night family trip, Dec 21, 2020

    Verified Travelocity guest review

  • 10.0.Exceptional

    Excellent stay at Emporio. The hotel is super clean. My view from my room was amazing. Excellent service from Michael in the restaurant. Arturo and Martín also great servers at the pool area. I plan on returning and staying at Emporio. There is hand sanitizer everywhere inside the hotel. The staff checks everyone’s temperature and sanitize everyone hands upon entry to the hotel. Mask are mandatory.

    11 night family trip, Dec 13, 2020

    Verified Expedia guest review

  • 6.0.Good

    I expect more than they are in the web the room looks old condition smells humidity I really disappointed

    Gomez, 5 night family trip, Nov 19, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    When check-in time, we asked one of front-desk lady that if we could get an upper leveled room as it was our first time to visit Acapulco and we wanted to have the best view. They gave us a upper leveled room with the best view! Staff are kind and hotel’s location is very good. We want to come back next time! Highly recommended.

    Natty, 4 night trip with friends, Nov 12, 2020

    Verified Expedia guest review

See all 862 reviews