Hilton Garden Inn-Springfield, MA

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Overview of Hilton Garden Inn-Springfield, MA

Hilton Garden Inn-Springfield, MA

3.0 star property
3-star hotel with 2 restaurants, near Naismith Memorial Basketball Hall of Fame

8.4/10 Very Good

776 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is P6,960
Price available on 04/07/2022
Map
800 Hall of Fame Avenue, Springfield, MA, 01115
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Spa tub
  • Room service
  • 24-hour business center
  • Business center
  • Limo/town car service
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Naismith Memorial Basketball Hall of Fame - 4 min walk
  • MGM Springfield - 14 min walk
  • MassMutual Center - 18 min walk
  • Springfield Museums - 23 min walk
  • Dr. Seuss National Memorial - 6 min drive
  • Springfield Science Museum - 6 min drive
  • Forest Park - 4 min drive
  • Springfield Armory - 8 min drive
  • Eastern States Exposition - 5 min drive
  • Six Flags New England - 9 min drive
  • Holyoke Mall - 11 min drive

Getting around

  • Bradley Intl. Airport (BDL) - 19 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 23 min drive
  • Holyoke Station - 12 min drive
  • Windsor Locks Station - 15 min drive
  • Springfield Union Station - 28 min walk

About this property

Hilton Garden Inn-Springfield, MA

Hilton Garden Inn-Springfield, MA puts you in a great location, within a 15-minute walk of Naismith Memorial Basketball Hall of Fame and MGM Springfield. Guests can take a dip in the indoor pool or grab a bite to eat at Great American Grill, which serves breakfast and is one of 2 restaurants. A bar/lounge and a 24-hour fitness center are offered, and in-room conveniences include refrigerators and microwaves. The helpful staff and nice bathrooms get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 143 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3 PM - 3 AM
  • Express check-in/out
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs and cats only, 2 per room)*

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Breakfast available each morning (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Taking the kids

  • Children's menu

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2002
  • Safe-deposit box at front desk
  • Picnic area
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Spa tub

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages spoken

  • English

Room amenities

Be entertained

  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired Internet

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Great American Grill - This restaurant serves breakfast only.
Uno Chicago Grill - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 150 per accommodation, per stay

Optional extras

  • Breakfast is offered for an extra charge of USD 11.95 per person (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 20.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

State tax ID - C0013222810

Also known as

Hilton Garden Inn Hotel Springfield
Hilton Garden Inn Springfield
Springfield Hilton Garden Inn
Hilton Garden Inn Springfield Hotel Springfield
Hilton Garden Inn Springfield Hotel
Hilton Garden Inn Springfield MA Hotel
Hilton Garden Inn Springfield MA
Hilton Garden Springfield, Ma
Hilton Garden Inn-Springfield, MA Hotel
Hilton Garden Inn-Springfield, MA Springfield
Hilton Garden Inn-Springfield, MA Hotel Springfield

Frequently asked questions

Overall score and ratings

8.4

Very Good

9.1/10

Cleanliness

8.9/10

Staff & service

8.3/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Very Good

Good hotel, right next to basketball hall of fame
The hotel was clean and comfortable. Only two (minor) points: 1) I was given a handicap-accessible room (which I do not need), but was surprised that all the handicap-accessible rooms are the furthest from the elevator! 2) I was given a "bill" from Hilton, even though I paid thru hotels.com. The front desk said, "don't worry, you won't be charged, this is our bill to hotels.com. We'll see if that holds true!
Shelley, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Horrible Stay! Not enough characters to comment
Hotel Review 5/20 @10am; man knocked on door “housekeeping” I stated 5 minutes more please. We opened the door with our stuff & he walked in @12:30 We came back to the room, thinking it would be cleaned. Nope! Nothing has been done. Only a bag of laundry on the desk. After checking our room, we noticed all of our food that we brought had been stolen or thrown away. I called the front desk to complain, a manager called me back about 5 minutes apologizing, said that he would take $50 off of our hotel bill. Seemed reasonable, and hung up 5/20 @10:20pm Went to bed and all of a sudden we heard screaming. A fight broke out in our hallway. There was very loud screaming and yelling throughout the hall & in front of our door. They broke things, you could here it. You could hear banging. I called the front desk, they said I was the “5th call” they got about. After about 1/2 hour it got quiet. No one ever apologized for the inconvenience! *Noise Level-You can hear everything during the day and sometimes at night, you can hear peoples TV and conversations. *Non-Smoking Hotel-you can smell it in the room 24/7, comes through the vents. We sprayed cologne in the room to help. We didn’t complain, it was all just exhausting! *After check out, looked over the bill. We paid an extra tax for the new building next to us. I understand state tax, hotel tax but we have to pay for a new building on the lot? Never explained and it was a daily tax. Depends on the day depends on the price.
Julie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jessica, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Amanda, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sonja, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Eduardo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nancy, 4-night business trip
Verified Hotels.com guest review

8/10 Very Good

Clean and convenient
Friendly and responsive staff. Clean room and facilities. Unfortunately sound easily transmitted between rooms. Best location if visiting NBA HOF.
Mary Ann, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Room Clean friendly staff
MY room was clean and staff friendly. Located near to downtown and access to all major highways. Basketball Hall of Fame next door.
Eduardo, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Marie, 1-night family trip
Verified Hotels.com guest review