I arrived to a nice hotel in Bologna NH Hotels for the Iron Maiden concert. Customer service was terrible. They had no idea how to get to Parco Nord by bus. They told me take a taxi, like I want to get rip-off. I asked about going by bus; they didn’t know. I asked them if I needed to buy tickets to the bus, yes I must have a ticket. I was sent to a supermarket in a shopping mall quite a distance. At the supermarket they told me I don’t need a ticket. I went back to the room at hotel, no internet. I went downstairs again to ask about the Internet, I was told to come downstairs to the lobby and connect from there. I said NO I paid for a room with Internet. I told the hotel staff that I was baffled by their lack of customer service skills.
Then he told me if I wanted to go another hotel, I said I would love to go to another hotel unfortunately I had already PAID for this room and going to the concert. I had to ask twice for card to get to the room and neither one worked.
Finally, a incredible nice family with Maiden shirts saw me crying at the lobby and they gave me a ride.
As a tourist coming from USA I was so distraught by how rude the staff in the hotel is and almost everyone is in this city.
Don’t waste your time and money Bologna, much less spend $135 for room and be treated like an annoyance and give customer an attitude
Thanks to Yu, Stefano, and the kids for helping me feel welcome and let me join them to go to the concert. It was cancelled due to bad weather