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Elcielo Hotel & Restaurant

Photo gallery for Elcielo Hotel & Restaurant

Interior entrance
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Elcielo Hotel & Restaurant

Elcielo Hotel & Restaurant

4-star property
4-star hotel in El Poblado with outdoor pool and restaurant

9.0/10 Superb

98 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
Map
43c36 Cl. 7D, Medellín, Antioquia, 050022

Room options

About this area

What's nearby

  • In El Poblado
  • Lleras Park - 5 min drive
  • Santafé Mall - 11 min drive
  • Botero Plaza - 20 min drive

Getting around

  • Jose Maria Cordova Intl. Airport (MDE) - 42 min drive
  • Poblado Station - 10 min walk
  • Aguacatala Station - 29 min walk

Restaurants

  • Urbania Café - 2 min walk
  • Best Burger - 3 min walk
  • La Tienda Del Vino - 3 min walk
  • El Graspo De Uva - 3 min walk
  • Restaurante Ferro - 3 min walk

About this property

Elcielo Hotel & Restaurant

When visiting Medellín, Elcielo Hotel & Restaurant is a great choice to consider. The restaurant is the perfect spot for a bite to eat, and after visiting the 24-hour fitness center for a workout, you can unwind with a drink at the bar/lounge. An outdoor pool, a snack bar/deli, and a terrace are other highlights at this upscale hotel. Public transportation is close by: Poblado Station is just 10 minutes by foot.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli

Working away

  • 24-hour business center
  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Bathrobes
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

El Cielo - Onsite fine-dining restaurant. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of COP 50000 for adults and COP 50000 for children (approximately)

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Elcielo Hotel Restaurant
El Cielo Hotel Restaurant
Elcielo & Restaurant Medellin
Elcielo Hotel & Restaurant Hotel
Elcielo Hotel & Restaurant Medellín
Elcielo Hotel & Restaurant Hotel Medellín

Frequently asked questions

Does Elcielo Hotel & Restaurant offer free cancellation for a full refund?
Yes, Elcielo Hotel & Restaurant does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Elcielo Hotel & Restaurant?
As of January 27, 2023, prices found for a 1-night stay for 2 adults at Elcielo Hotel & Restaurant on February 14, 2023 start from P 13,245, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Elcielo Hotel & Restaurant?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Elcielo Hotel & Restaurant?
Yes, there's an outdoor pool.
Are pets allowed at Elcielo Hotel & Restaurant?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at Elcielo Hotel & Restaurant?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Elcielo Hotel & Restaurant and nearby?
Elcielo Hotel & Restaurant has an outdoor pool and a 24-hour fitness center.
Are there restaurants at or near Elcielo Hotel & Restaurant?
Yes, there's an onsite restaurant, El Cielo. Nearby restaurants include El Graspo De Uva (3-min walk), Restaurante Ferro (3-min walk), and El Aguacate (3-min walk).
What's the area around Elcielo Hotel & Restaurant like?
Elcielo Hotel & Restaurant is a short 4-minute walk from Poblado Park and 8 minutes' walk from Lleras Park.

Reviews

9.0

Superb

9.7/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.5/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Catherine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eduardo, 4-night trip
Verified Hotels.com guest review

2/10 Poor

This hotel robbed us!!!!!! Do not go here is not safe!! Hotel is beautiful bur staff doesn’t care about your safety. The waited until the last day of our reservation and waiting for us to go outside and stole from our safe!! When we came back our door was open and our safe was open as well! We had a pin and they had to reset it so they could steal from us! Also we were missing the key we put on the air conditioner so the room stays on! When we went to the lobby and asked for her they couldn’t help us! We asked for the cameras and they did not showed it to us until the next day! Cameras looked edited and they made us look like liars!! Also we were told our safe had no battery and thats why it openened. It was too much “coincidence at once” this is very sad and we were super disappointed because we loved this place and restaurant is amazing! But sucks you can not feel safe. We had to get another hotel next day because we couldn’t sleep thinking someone had the other key and we got stolen from the place you are supposed to be “safe”. If your safety matters please don’t chose this place!!
rafael, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel ! Staff go Above and Beyond to make your stay a great experience. Rooms were amazingly clean, food delightful. bar extremely creative. I will always stay here when visiting Medellin. Thank you for making my birthday the best of all..
Limary, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Ana, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Ludimar, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Guillermo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The food has an excellent presentation, but it is not good and very expensive..
juan, 3-night romance trip
Verified Expedia guest review

6/10 Good

Stephanie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pablo, 1-night trip
Verified Hotels.com guest review