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All properties in Puerto Aventuras, Quintana Roo, Mexico
1 room, 2 adults

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico

4.5-star4.5 stars
Great for familiesThis property has good facilities for families.
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710, Mexico

Puerto Aventuras beachfront property with 9 restaurants, spa
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 13,815 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Vibe
Awesome vibe
Service
Fantastic service
Room
Great room
Bar
Bar is awesome

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico

from P16,115
  • Deluxe Platinum Grand Sky Terrace - Connecting
  • Deluxe Room, 1 King Bed, Terrace (Platinum Grand Sky)
  • Deluxe Diamond, one king bed
  • Deluxe Gold, two double beds
  • Deluxe Family
  • Deluxe Gold King
  • Deluxe Platinum Double Beds
  • Rock Royalty Level Deluxe platinum, 2 double beds
  • Club Room, 1 King Bed (Rock Royalty Level Deluxe platinum)
  • Rock Suite Platinum
  • Heaven Deluxe Diamond, one king bed
  • Deluxe Room, 1 King Bed (Heaven Deluxe Gold)
  • Heaven Deluxe Gold, 2 double beds
  • Heaven Deluxe Platinum Sky Terrace, one king bed
  • Club Room, 1 King Bed (Heaven Rock Royalty - platinum)
  • Heaven Rock Suite Platinum
  • Deluxe Gold, 2 Double Beds PURE allergy-friendly
  • Deluxe Gold King, PURE allergy-friendly
  • Heaven Deluxe Gold, king bed PURE - Allergy Friendly

What’s around Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico

Landmarks

  • Kantenah Lagoon - 10 min walk
  • Dolphinaris Riviera Maya Park - 26 min walk
  • Puerto Aventuras Golf Club - 42 min walk
  • Puerto Aventuras Marina - 2.5 mi / 4 km
  • CEDAM Museum - 2.5 mi / 4.1 km
  • Oasis Beach - 2.7 mi / 4.4 km
  • Chac Mol Cenote - 2.9 mi / 4.7 km
  • Ecopark Kantun Chi - 3.1 mi / 4.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 94 min drive
  • Airport shuttle

At a glance

Key facts

Size

  • 1,264 rooms
  • Arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Snorkeling nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 87823
  • Conference space size (meters) - 8159
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

ROCK SPA has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico’s small print

Also known as

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
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  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
  • Hard Rock Riviera Maya Inclus
  • Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
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  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya

Policies

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 60 per room (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Didn’t find the right property?

Continue searching for Puerto Aventuras, Quintana Roo, Mexico

Recent reviews

Fabulous 8.6 From 301 reviews

Very good 8.0
Few suggestions..
Had a great time with friends and overall resort was awesome. However resort food was very good not exceptional. Especially deserts. Only real complaint was bartenders seemed to expect tip for every drink. I tipped pretty regularly especially first few days, but it was getting to the point where it was getting expensive. Just seemed like bartenders at pool and night club got annoyed, when not tipped for every drink. I do understand they were extremely busy thou.
Paul, us7 night trip with friends
Exceptional 10.0
A+ service. Great amenities.
Excellent service. Great food. Totally worth it!
Ivan, us4 night family trip
Exceptional 10.0
Amazing service and food! Lots to do and was perfect as a single mom with two teenagers who were 17 and 19. If looking for a place that is great for families I think this is an ideal vacation spot.
julie, us4 night family trip
Exceptional 10.0
Amazing
Wow what a place to stay . Very friendly staff amd easy check in . Everything about our stay was explained and how to get about the resort .. we had a slight issue with our room but that was sorted quickly and efficently . It was our honeymoon and they looked after us very well big shout out to oscar at the hacienda side he was magnificent and looked after us like king and queen . The toro restaurant is to die for the foods amazing infact its amazing everywhere . Already booked for nxt year ..
John, gb2 night romance trip
Poor 2.0
Stay at hotel was very good, but there was no pickup from airport although we were offered free pickup while booking through hotel.com.After waiting for very long time and calling many times , we had to take taxi and pay 100 USD to reach Hard Rock Riviera Maya.
Jarnail Singh, asFamily trip

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico

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