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Na Balam Hotel

Photo gallery for Na Balam Hotel

Outdoor pool, pool umbrellas
Beach nearby, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
View from room

Overview of Na Balam Hotel

Na Balam Hotel

3.0 star property
3-star beach hotel with outdoor pool, near Norte Beach

8.0/10 Very Good

698 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is P 13,402
Price available on 02/02/2023
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

Room options

About this area

What's nearby

  • Norte Beach - 1 min walk
  • Playa Mujeres Golf Club - 95 min drive
  • Ultramar Ferry Puerto Juárez - 100 min drive
  • Cancun Mall - 103 min drive
  • Puerto Cancun Marina Town Center - 103 min drive
  • Plaza Las Americas - 104 min drive
  • Playa Tortugas - 108 min drive
  • Langosta Beach - 110 min drive
  • Tortuga Beach - 111 min drive
  • Cancun Convention Center - 119 min drive
  • La Isla Shopping Mall - 120 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 132 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)


  • North Garden - 2 min walk
  • Loncheria Alexia y Geovanny - 5 min walk
  • Fredy - 6 min walk
  • Qubano - 7 min walk
  • Angelo - 7 min walk

About this property

Na Balam Hotel

Na Balam Hotel offers an airport shuttle (available on request) for USD 120 per vehicle roundtrip. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. A beach bar, a terrace, and a garden are other highlights. Fellow travelers like the helpful staff and beach location.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 21 rooms
  • Arranged over 2 floors


  • Check-in time from 3 PM - 11 PM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 11 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free onsite self parking
  • Free onsite extended parking


  • Airport shuttle from 6:00 AM to 11:30 PM*
  • Ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas


  • 7 buildings/towers
  • Garden
  • Terrace
  • An outdoor pool


  • Wheelchair accessible


  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
  • Ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 11 costs USD 0 (roundtrip)

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Does Na Balam Hotel offer free cancellation for a full refund?
Yes, Na Balam Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Na Balam Hotel?
As of February 1, 2023, prices found for a 1-night stay for 2 adults at Na Balam Hotel on February 2, 2023 start from P 13,402, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Na Balam Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Na Balam Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Na Balam Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Na Balam Hotel?
Yes, there's free self and extended parking.
Is airport shuttle service offered by Na Balam Hotel?
Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.
What are the check-in and check-out times at Na Balam Hotel?
You can check in from 3 PM - 11 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Na Balam Hotel?
No, this hotel doesn't have a casino, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.
What is there to do at Na Balam Hotel and nearby?
Have fun with nearby activities like cycling, boat tours, and fishing. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Na Balam Hotel?
Yes, Oceanvs offers beachfront dining and Mediterranean cuisine. Nearby restaurants include Loncheria Alexia y Geovanny (5-min walk), Fredy (6-min walk), and Qubano (7-min walk).
What's the area around Na Balam Hotel like?
Na Balam Hotel is located near Norte Beach, just a short 2-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2 minutes' walk from North Garden. Travelers give top marks for the hotel's prime location.



Very Good




Staff & service




Property conditions & facilities




8/10 Very Good

Very good stay at Isla Mujeres
Really a great property. Not many options for breakfast. We were both allergic to the reeds they use to make roofing. Would ask for a first floor accommodation next time. Great beach environment.
Jose A, 4-night trip
Verified guest review

10/10 Exceptional

Lovely property. Very friendly staff!
pat, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

So beautiful and amazing!!!
Hannah, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Rosa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

We had a fantastically relaxing time at Na Balam. Stayed a full week with our two teens. Rooms are spacious and very clean. Appreciated having a mini fridge. The grounds are gorgeous and really feel tucked away and private, your own little oasis after a day on the beach. Speaking of the beach, it's the best we've ever seen and just a few steps away from the hotel where we had a private little area under the palms with reserved beach beds. It was truly wonderful. The staff went above and beyond, answering every question, even arranging a whale shark tour for us. Kind, courteous, attentive. The grounds were immaculate. Also, breakfast was included at the restaurant across the street which was great and unexpected. Make sure to take advantage of the walk-in yoga classes on the property, which is A .
Marcia, 7-night family trip
Verified Travelocity guest review

10/10 Exceptional

The doors to the room had to be locked with a key from the inside. I was concerned if ever a fire looking for the key to exit the room .
Stephen, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Very close to the beach. Yoga school at site. Could be a little loud from golf clubs at night (like everywhere else on the island). We liked it very much.
ARSLANBEK, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Nancy, 2-night trip
Verified guest review

8/10 Very Good

Nancy, 3-night trip
Verified guest review

10/10 Exceptional

Fun in the sun
Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.
Olivia, 5-night trip with friends
Verified guest review