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1 room, 2 adults

Novum Hotel Alster

St. Georg Straße 10, Hamburg, HH, 20099, Germany

Hotel connected to the convention center, within easy reach of Moenckebergstrasse
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Germany may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Good hotel, friendly staff. Central to city centre and train station. Overall good 3*…Dec 5, 2019
  • Friendly staff throughout the stay. Were helpful when i asked for extra pillows and…Nov 28, 2019

Novum Hotel Alster

from P5,147
  • Standard Single Room
  • Standard Double Room
  • Single Room (Queensize)
  • Double Room (Queensize)
  • Comfort Single Room
  • Comfort Double Room
  • Comfort Triple Room
  • Quadruple Room
  • Family Room

What’s around Novum Hotel Alster

Landmarks

  • In Saint Georg
  • Miniatur Wunderland - 27 min walk
  • Hamburg Dungeon - 27 min walk
  • Reeperbahn - 35 min walk
  • Elbe Philharmonic Hall - 36 min walk
  • Moenckebergstrasse - 9 min walk
  • Hamburg City Hall - 16 min walk
  • Hamburg Wholesale Market - 26 min walk

Getting around

  • Hamburg Airport (HAM) - 14 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • Central S-Bahn - 6 min walk
  • Hamburg Dammtor Station - 17 min walk
  • North Central U-Bahn - 3 min walk
  • South Central U-Bahn - 7 min walk
  • Monckebergstrasse U-Bahn - 9 min walk

At a glance

Key facts

Hotel size

  • This hotel has 35 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Germany may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

  • Offsite parking nearby (EUR 9 per day)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
Things to do
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
Services
  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator
Languages Spoken
  • English
  • German

In the room

Home comforts
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Novum Hotel Alster’s small print

Also known as

  • Novum Alster
  • Novum Hotel Alster Hotel
  • Novum Hotel Alster Hamburg
  • Novum Hotel Alster Hotel Hamburg
  • Novum Alster Hamburg
  • Novum Hotel Alster
  • Novum Hotel Alster Hamburg
  • Aachener Hof Hamburg

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 3.00 per person, per night

Optional extras

Early check-in can be arranged for an extra charge of EUR 15.00 (subject to availability)

Late check-out can be arranged for an extra charge of EUR 15.00 (subject to availability)

Parking is available nearby and costs EUR 9 per day

Buffet breakfast is offered for an extra charge of EUR 8.90 for adults and EUR 4.95 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novum Hotel Alster

  • Does Novum Hotel Alster offer free cancellation for a full refund?
    Yes, Novum Hotel Alster does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Novum Hotel Alster?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Novum Hotel Alster?
    Sorry, there's no onsite parking at Novum Hotel Alster.
  • Are pets allowed at Novum Hotel Alster?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Novum Hotel Alster?
    You can check in from 3:00 PM - anytime. There's a charge of EUR 15.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 15.00 (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Novum Hotel Alster?
    Yes. Nearby restaurants include Jim Block (3-min walk), Dim Sum Haus Restaurant China (3-min walk), and Otto's Burger (4-min walk).
  • Is there an onsite casino at Novum Hotel Alster?
    No, this hotel doesn't have a casino, but Casino Esplanade (16-min walk) is nearby.
  • What is there to do at Novum Hotel Alster and nearby?
    Have fun with nearby activities like cycling, hiking, and sailing.

Recent reviews

Good 7.4 From 517 reviews

Exceptional 10.0
The location was perfect, just walking distance from the train station and from the main attractions in Hamburg. The area had a lot of charm and choices for food and entertainment. The room was spotless and cozy. Breakfast was decent and varied. I'll come back soon.
us2 night romance trip
Very good 8.0
Overnight in Hamburg
Overnight break with family. Very convenient location. Great breakfast.
Eleanor, gb1 night family trip
Very good 8.0
Very friendly staff, good breakfast, really close to main station and Alster. But the room was very small.
ie2 night romance trip
Good 6.0
Liked location. Amenities weren’t so great and clean enough but some spots missed. Overall ok but a bit under welming for the cost.
ie5 night family trip
Very good 8.0
This is a good location, walking distance to many museums and galleries.
ca2 night trip
Very good 8.0
The sttaf was friendly
Good hotel
Fakhir, us2 night business trip
Exceptional 10.0
The staff and service was friendly, helpful and professional. The room could be bigger.
Tadeusz, gb5 night trip
Very good 8.0
Great location near central station, helpful staff, good breakfast, but very small room. Had difficulty fitting in suitcases.
au5 night romance trip
Poor 2.0
I wouldnt recommend this hotel for the rude and unhelpful staff. The location of the hotel is good. It's at walking distance from the central station but the lady at the reception is absolutely rude. If you are someone who expects any service (like a restaurant or warm water or charger or absolutely anything to be honest) this is not the place to stay. Room amenities are very basic and there are definitely many more decent places to stay in with trained and professional staff.
gb1 night family trip
Good 6.0
hotel great central location buffet breakfast good but room was small bed uncomfortable with a pillow each bed was badly placed in room bathroom was tiny i asked for 2pm checkout as listed in hotel info book saying it was free only to be informed it would cost €50
matt, gb3 night romance trip

Novum Hotel Alster