Westgate Smoky Mountain Resort & Water Park (Gatlinburg, United States of America), Gatlinburg hotel discounts

All properties in Gatlinburg, Tennessee, United States of America

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Desk, laptop workspace, iron/ironing board, free WiFi

Overview
Rooms
Location
Amenities
Policies

4-star hotel with water park, near Ripley's Aquarium of the Smokies

8.2/10 Very Good

1,000 verified Hotels.com guest reviews

Property highlights

Parking available

Pool

Free WiFi

Pet friendly

Gym

Non-smoking

Gatlinburg, TN

Main amenities

Housekeeping (on request)
3 restaurants and bar/lounge
Full-service spa
2 outdoor pools and 2 spa tubs
Water park
Breakfast available
Health club
Business center
24-hour front desk
Snack bar/deli
ATM/banking services
Self-serve laundry

For families

Playground on site
Connecting/adjoining rooms available
Premium TV channels
Laundry facilities
Elevator
Barbecue grill(s)

Room options

About this area

What's nearby

Wild Bear Falls Indoor Water Park - 1 min drive
Anakeesta - 8 min drive
Ripley's Aquarium of the Smokies - 8 min drive
Ole Smoky Moonshine Distillery - 11 min drive
Gatlinburg SkyLift Park - 11 min drive
Gatlinburg Convention Center - 12 min drive
Dolly Parton's Stampede Dinner Attraction - 8 min drive
Ober Gatlinburg Ski Resort and Amusement Park - 15 min drive
Great Smoky Mountains National Park Headquarters - 15 min drive
Great Smoky Mountains National Park - 12 min drive
LeConte Center at Pigeon Forge - 11 min drive

Getting around

McGhee Tyson Airport (TYS) - 64 min drive

Restaurants

Anakeesta Smokehouse - 6 min drive
Ole Red - 5 min drive
Pancake Pantry - 6 min drive
Puckers Sports Bar & Grill - 6 min drive
Tennessee Cider Company - 6 min drive

About this property

Westgate Smoky Mountain Resort & Water Park

At Westgate Smoky Mountain Resort & Water Park, you'll be within a 15-minute drive of Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at one of the 3 restaurants. Other highlights at this upscale hotel include 2 outdoor pools, a water park, and a bar/lounge. Fellow travelers say good things about the helpful staff and location.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

This information is provided by our partners.

At a glance

Hotel size

250 rooms
Arranged over 5 floors

Arriving/Leaving

Check-in time from 4:00 PM - 11:00 PM
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21
Check-out time is 10:00 AM
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21

Children

No cribs (infant beds)

Pets

Pets allowed (dogs only, 2 per room, up to 60 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Onsite RV/bus/truck parking (fees apply)
Wheelchair-accessible parking on site
Onsite parking includes off-street options

Other information

Smoke-free property

Property amenities

Food and drink

Cooked-to-order breakfast (surcharge) 8:00 AM–11:00 AM on weekdays and 9:00 AM–11:00 AM on weekends
3 restaurants
Bar/lounge
Barbecue grills
Snack bar/deli

Traveling with children

Water park access (surcharge)
Mini golf
Playground
Children's menu

What to do

Fitness classes
Mini golf
Ziplining
Golfing nearby
Hiking/biking trails nearby
Mountain biking nearby
Rafting nearby
Ski lessons nearby

Working away

Business center

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage

Facilities

ATM/banking
Picnic area
Health club
2 outdoor pools
Water park access (surcharge)
Full-service spa
2 spa tubs
Massage/treatment rooms

Accessibility

Elevator
Wheelchair-accessible parking

Languages

English
Portuguese
Spanish

Room amenities

Be entertained

Flat-screen television
Premium TV channels

Home comfort

Iron/ironing board
Washing machine

Sleep well

Bed sheets provided

Freshen up

Free toiletries
Hair dryer
Towels

Stay connected

Desk
Free WiFi
Phone

Food and drink

Paper towels

Housekeeping (on request)
Connecting/adjoining rooms available
Access via exterior corridors

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.

Dining

Roaring Fork Snack Bar - This café serves lunch and light fare. A children's menu is available. Open daily.

Mountain Top Pool Bar - This bar serves light fare only. Open select days.

The Market Place - Onsite delicatessen. Open daily.

Fees & policies

Refundable deposits

Deposit: USD 200 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

Resort fee: USD 28.17 per accommodation, per night

Resort fee inclusions:

Pool access
Fitness center access
Phone calls (may be limited)
In-room safe
Self parking
Additional inclusions

Optional extras

Cooked-to-order breakfast is offered for an extra charge of approximately USD 10–50 per person
Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 17 to February 10:

Water park

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Pool, spa, & gym (if applicable)

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Only registered guests are allowed in the guestrooms. Onsite parties or group events are strictly prohibited. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. This property accepts credit cards. Cash is not accepted.

Guests traveling with a service animal must contact the property prior to arrival.

This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

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Frequently asked questions

Does Westgate Smoky Mountain Resort & Water Park offer free cancellation for a full refund?

Yes, Westgate Smoky Mountain Resort & Water Park does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Westgate Smoky Mountain Resort & Water Park?

This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Westgate Smoky Mountain Resort & Water Park?

Yes, there are 2 outdoor pools.

Are pets allowed at Westgate Smoky Mountain Resort & Water Park?

Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times at Westgate Smoky Mountain Resort & Water Park?

You can check in from 4:00 PM - 11:00 PM. Check-out time is 10:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

What is there to do at Westgate Smoky Mountain Resort & Water Park and nearby?

Have fun during the warmer months with activities such as ziplining. Additional recreation onsite includes aerobics. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Westgate Smoky Mountain Resort & Water Park also has 2 outdoor pools and a health club, as well as a picnic area.

Are there restaurants at or near Westgate Smoky Mountain Resort & Water Park?

Yes, there are 3 onsite restaurants.

What's the area around Westgate Smoky Mountain Resort & Water Park like?

Westgate Smoky Mountain Resort & Water Park is located a short 2-minute walk from Wild Bear Falls Indoor Water Park. Travelers say this hotel is in a good location.

8.2

Very Good

8.9/10

Cleanliness

8.5/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness