Westgate Lakes Resort & Spa Universal Studios Area

Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

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Water park
Outdoor pool
Pool
Terrace/patio

Overview of Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property
Lakefront resort with 7 outdoor pools, near Orange County Convention Center

7.8/10 Good

2,542 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
Map
9500 Turkey Lake Rd, Orlando, FL, 32819
Main amenities
  • Daily housekeeping
  • Marina
  • Restaurant and bar/lounge
  • Full-service spa
  • 7 outdoor pools and 7 spa tubs
  • Water park
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • Children's pool
For families
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Cookware, dishware, and utensils
  • Connecting/adjoining rooms available
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Ripley's Believe It or Not - 42 min walk
  • Universal Orlando Resort - 43 min walk
  • Dr. P. Phillips Hospital - 1 min drive
  • Titanic the Experience - 4 min drive
  • Sleuth's Mystery Dinner Show - 4 min drive
  • Madame Tussauds - 4 min drive
  • SEA LIFE Orlando Aquarium - 4 min drive
  • Pirate's Dinner Adventure - 4 min drive
  • Lake Eve - 5 min drive
  • The Wheel at ICON Park™ - 8 min drive
  • Aquatica - 10 min drive

Getting around

  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive
  • Orlando Sanford Intl. Airport (SFB) - 43 min drive
  • Orlando Station - 13 min drive
  • Kissimmee Station - 20 min drive
  • Winter Park Station - 22 min drive

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area features a marina and puts you just a 5-minute drive from Universal Orlando Resort and SEA LIFE Orlando Aquarium. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at Drafts Sports Bar & Grill, which is open for breakfast, lunch, and dinner. Other highlights at this upscale resort include 7 outdoor pools, a water park, and a poolside bar. Fellow travelers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 1990 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 2 per room, up to 60 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's club (surcharge)
  • Water park access (surcharge)
  • Children's pool
  • Mini golf
  • Bowling alley
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Bowling alley
  • Mini golf
  • Kayaking
  • Fishing
  • Golf lessons nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (25000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 28 buildings/towers
  • Built in 1984
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 7 outdoor pools
  • Water park access (surcharge)
  • Arcade/game room
  • Full-service spa
  • Marina
  • 7 spa tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages spoken

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Laundry detergent

Sleep well

  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Microwave
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Serenity Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.
Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 200 per accomodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 19.99 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness center access
    • Sporting facilities or equipment
    • Business center/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room coffee
    • Additional inclusions

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort & Spa Universal Studios Area Resort
Westgate Lakes Resort & Spa Universal Studios Area Orlando

Frequently asked questions

Overall score and ratings

7.8

Good

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.9/10

Property conditions & facilities

7.8/10

Eco-friendliness

2/10 Poor

Stay away
Got there around 9 pm. Got a room, went to the room and the room was very dirty. Food stains on the counter, coffee in the coffee pot, dirty sheets. Was given a 2nd room and the pull out couch was broken and we needed it for the kids. 3rd room we were told to go wait out by the door and they would bring me the key. 45 minutes later finally got the key. Then there were bugs in the room.
2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Margarite, 6-night business trip
Verified Hotels.com guest review

2/10 Poor

Worst place I have ever stayed
No ac! Would not fix. Tried for over 24 hours for them to fix. Stayed one night in a room that was 77! Very rude staff! Never fixed so we had to find a new place to stay. Stay away from this place!!!
Terri, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Very comfortable
Our room was very nice looking. The AC wasn’t working well the first night and the bed sheets smelled a little stuffy. Concierge sent me a text the next morning to check how my stay was going and I told them about my issues and it was fixed promptly. Other than that, the room was clean and tidy. The grounds are kept very clean and manicured. The staff were all friendly and customer service was very helpful. Parking was hard to find each day but each building seemed to be full of occupants. My wife and I enjoyed our stayed and will consider going back again. There were some issues with the cabinets and the sink as I did my inspection of the room on the first night we got in. Please see my included pictures.
Pavilion area
Kitchen sink caulking issue
Cabinet doors not aligned
Balcony view
Matthew, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Maureen, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

Pools were nice and clean with lots of room. It did take a few days to learn the layout and how to get around. Parking can be a challenge if you come it late at night. Does have valet and shuttle services today. Due to COVID restrictions only clean room when you leave.
6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lisbet, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Would have been helpful to have some more info about the resort accommodations and things to do nearby. Restaurant was out of many items. Bathroom door didn’t close. People were very friendly and helpful.
Kristina, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kolagro, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

George M, 4-night business trip
Verified Hotels.com guest review