Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

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Beach
Beach
Beach
Outdoor pool

Overview of Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
Beachfront property in Mazatlán with spa and beach bar

8.6/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is P23,017
Price available on 14/08/2022
Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On a private beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Rooftop terrace
  • Free area shuttle
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Free beach cabanas
  • Beach sun loungers
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Kitchenette
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Cerritos
  • The Mazatlan Malecón - 28 min drive
  • Mazatlan Aquarium - 27 min drive
  • Plaza Machado - 36 min drive
  • Olas Altas Beach - 37 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 34 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers a private beach where you can enjoy free cabanas, beach massages, and volleyball, plus you'll have access to onsite snorkeling. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. La Cordeliere, one of 5 restaurants, serves international cuisine and is open for breakfast and dinner. There are 4 bars/lounges and a rooftop terrace at this luxurious property, and in-room conveniences like refrigerators and microwaves. The helpful staff and location get good marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 378 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM - 4:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival
  • Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service

Traveling with children

  • Children's pool
  • Free local shuttle
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Snorkeling
  • Shopping
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 15 buildings/towers
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Piano
  • Fitness center
  • Golf driving range on site
  • 3 outdoor pools
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Spa

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Emerald Grill - Onsite restaurant. Open daily.
Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II - This delicatessen serves light fare only. Open daily.

Awards and affiliations

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is listed in the 2021 Travel + Leisure 500.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for an additional charge
  • Airport shuttle service for children costs USD 40 (roundtrip)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very Good

It’s absolutely beautiful, and the upkeep is amazing. I did not like that people are able to save spots for days/weeks at a time by the pool. I understand you want to keep your returning guests happy, but I am also a returning guest and found it next to impossible to be able to sit by the adult pool the entire week we were there because people were tipping the staff to hold their spots.
Kimberly L, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

Everything was excellent thank you!!!
Patricia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

It is far from City, no noise.
José, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The people were AMAZING! I am in the process of moving to MAZATLAN. I have traveled the world, but this place has really made me appreciate life!!!!
PATRICIA JO, 7-night romance trip
Verified Expedia guest review

2/10 Poor

Please stay away, pictures are false! Its the worst all inclusive hotel , they don’t care about the customer, food is nasty , we got food poisoned, hotel is old, dirty rooms , everything was wrong, you still need to pay for everything, employees don’t care and just want your money
Martin, 5-night family trip
Verified Expedia guest review

8/10 Very Good

No ‘nice’ restaurant onsite - there were at the sister hotel which was quite a way away (no shuttle). Staff were friendly and the food we had was good if a little samey. Pools were good, we mostly used the adult pool, also tried the Bistro pool wher the service was much slower. Overall we had a great time and I thought it was excellent value for money
Ian, 6-night romance trip
Verified Expedia guest review

6/10 Good

Manuel, 1-night trip
Verified Expedia guest review

6/10 Good

It is the best hotel in Mazatlan. However, it is not living to its potential. The food is okayish, infrastructure feels old, and overall the cost is very expensive for what you get.
Manuel, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a great time, beautiful place.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tyler, 4-night trip
Verified Expedia guest review