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The Ballantyne, A Luxury Collection Hotel, Charlotte

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Lobby
2 indoor pools, seasonal outdoor pool, cabanas (surcharge)
2 indoor pools, seasonal outdoor pool, cabanas (surcharge)
Frette Italian sheets, premium bedding, pillowtop beds, minibar
Frette Italian sheets, premium bedding, pillowtop beds, minibar

Overview of The Ballantyne, A Luxury Collection Hotel, Charlotte

The Ballantyne, A Luxury Collection Hotel, Charlotte

5.0 star property
Luxury hotel in Ballantyne with 2 indoor pools and 3 bars/lounges

9.2/10 Superb

616 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
10000 Ballantyne Commons Pkwy, Charlotte, NC, 28277

Room options

About this area

What's nearby

  • In Ballantyne
  • SouthPark Mall - 15 min drive
  • Carowinds Theme Park - 18 min drive
  • Billy Graham Library - 16 min drive
  • Bojangles' Coliseum - 21 min drive
  • NASCAR Hall of Fame - 19 min drive
  • Charlotte Convention Center - 19 min drive
  • Bank of America Stadium - 18 min drive
  • Spectrum Center - 24 min drive
  • EpiCentre - 23 min drive

Getting around

  • Charlotte-Douglas Intl. Airport (CLT) - 21 min drive
  • Concord, NC (USA-Concord Regional) - 37 min drive
  • Charlotte Station - 22 min drive
  • Free area shuttle

Restaurants

  • McAlister's Deli - 3 min walk
  • JJ's Red Hots Ballantyne - 3 min walk
  • Jade Sushi Bar - 6 min walk
  • Rush Espresso - 7 min walk
  • Duckworth's Grill & Taphouse - 8 min walk

About this property

The Ballantyne, A Luxury Collection Hotel, Charlotte

Enjoy your visit to Charlotte with a stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at Gallery Restaurant, which is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 indoor pools, a poolside bar, and a 24-hour health club. Fellow travelers say good things about the helpful staff and nice bathrooms.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Contactless room service is available

Safety measures

Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 244 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out available
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Offsite

  • Free area shuttle within 1 miles

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) 6:30 AM–11:00 AM on weekdays and 7:00 AM–1:00 PM on weekends
  • 3 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free local shuttle
  • Grocery/convenience store
  • Children's menu
  • Children's games
  • Pool gate

What to do

  • Shopping
  • Use of nearby fitness center
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Water skiing nearby
  • Ziplining nearby
  • Winery tours nearby

Working away

  • 29 meeting rooms
  • Computer station
  • Conference center (6230 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2001
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Piano
  • 24-hour health club
  • 2 indoor pools
  • Seasonal outdoor pool
  • Art gallery on site
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 14 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Office
  • Free weekday newspapers
  • Free WiFi and wired Internet
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling
  • Mobile key entry

Special features

Spa

The onsite spa has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Gallery Restaurant - Overlooking the golf course and garden, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
The Ryal - Overlooking the golf course and garden, this lobby lounge specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Outdoor Pool Bar - Onsite bar. Open select days.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 14–40 for adults, and USD 6–15 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 35.0 per stay

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to October
  • Children under 13 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Guests can rest easy knowing there's a smoke detector and window guards on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Ballantyne Luxury Collection
Ballantyne Luxury Collection Charlotte
Ballantyne Luxury Collection Hotel
Ballantyne Luxury Collection Hotel Charlotte
The Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Ballantyne Hotel Charlotte
The Ballantyne A Luxury Collection Hotel
The Ballantyne a Luxury Collection Hotel Charlotte
The Ballantyne A Luxury Collection Hotel Charlotte
The Ballantyne, A Luxury Collection Hotel, Charlotte Hotel
The Ballantyne, A Luxury Collection Hotel, Charlotte Charlotte

Frequently asked questions

Does The Ballantyne, A Luxury Collection Hotel, Charlotte offer free cancellation for a full refund?
Yes, The Ballantyne, A Luxury Collection Hotel, Charlotte does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Ballantyne, A Luxury Collection Hotel, Charlotte?
As of February 8, 2023, prices found for a 1-night stay for 2 adults at The Ballantyne, A Luxury Collection Hotel, Charlotte on February 23, 2023 start from P 11,845, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Ballantyne, A Luxury Collection Hotel, Charlotte?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at The Ballantyne, A Luxury Collection Hotel, Charlotte?
Yes, there are 2 indoor pools and a seasonal outdoor pool.
Are pets allowed at The Ballantyne, A Luxury Collection Hotel, Charlotte?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Ballantyne, A Luxury Collection Hotel, Charlotte?
Yes, there's free self and valet parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at The Ballantyne, A Luxury Collection Hotel, Charlotte?
You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at The Ballantyne, A Luxury Collection Hotel, Charlotte and nearby?
Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 indoor swimming pools. The Ballantyne, A Luxury Collection Hotel, Charlotte also has 3 bars, a seasonal outdoor pool, and a 24-hour health club, as well as a sauna, a picnic area, and a garden.
Are there restaurants at or near The Ballantyne, A Luxury Collection Hotel, Charlotte?
Yes, Gallery Restaurant offers alfresco dining, American cuisine, and garden views. Nearby restaurants include Jade Sushi Bar (6-min walk), Rush Espresso (7-min walk), and Duckworth's Grill & Taphouse (8-min walk).
Does The Ballantyne, A Luxury Collection Hotel, Charlotte have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.

Reviews

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Our stay was amazing
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is fantastic. Super friendly staff! Probably the cleanest hotel I’ve stayed in. Highly recommend this location!
James, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not luxury
Deteriorated facilities and terrible management. The jacuzzi was lukewarm to the point that there were families with babies in diaper using the jacuzzi. Also de jets didn't work properly. The indoor pool was too cold, almost unstable, thus why all the families were cramped in the jacuzzi. The resistance pools weren't working. The sauna had trash inside which we saw our entire stay. Wait for breakfast at the restaurant was 45 mins to an hour. The coffee station was always lacking cups or something. The manager, Mara, was rude, no point on trying to explain anything to her. Couldn't use spa because it's booked for weeks. Housekeeping only came after we called multiple times. Tons of construction outside. Won't recommend this place.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

8/10 Very Good

Paige, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Leah, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

scott, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrea, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

The staff at the front desk was great, and the room was nice. In contrast, the pool was a bit rundown and not very nice (the pool is murky and too small, the jacuzzi is old and the jets don't work correctly, and the two other pools aren't interesting at all). The grounds will likely be nice at some point, but it's really quite ugly at the moment with all the construction. Breakfast at the hotel's restaurant, the Gallery, was alright, but the service was terrible. The downsides are the location, which is in the middle of an uninspiring industrial mall and condo area, and the hotel's lack of personality. It exudes a kind of hopped-up Marriott feel, which is too boring for its ambition. Given the location, the quality of the restaurant (and the fact that it's the only one), and the price to quality relation, I wouldn't stay here again.
jonathan, 2-night family trip
Verified CheapTickets guest review

10/10 Exceptional

Customer Service, food options and the room was very clean. I will return to this property.
Carla, 2-night family trip
Verified Expedia guest review