Awful. The most unprofessional desk clerk. Had no record of my paid reservations and offered no solution or even attempt to reconcile the situation. As I left, quite angry, my husband stayed to talk her into looking again as we paid in advance and had a show to be at in 30 minutes. After half an hour she claims the reservations just showed up. No remote control. No phone wire in the phone. None of the vending machines worked. There were no pillows in our bed and she had none to offer us. Most disgusting place and people I've ever dealt with. Will never return