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All properties in Puebla, Puebla, Mexico

Hotel Real de Puebla

3.5-star hotel with outdoor pool, near Puebla Cathedral

  • Free WiFi and free parking
From
P1,473

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  • Hotel Real de Puebla
  • Hotel Real de Puebla
  • Outdoor Pool
  • Outdoor Pool
  • Hotel Real de Puebla
Hotel Real de Puebla. Image 1 of 36.
1 / 36Hotel Real de Puebla
Av. 5 Pte No. 2522, Puebla, 72090, PUE, Mexico
7.0.Good.
  • La ubicacion

    Aug 5, 2021

  • Most of the staff were amazing, however, I had 2 reception people who not very helpful…

    Jul 4, 2021

See all 11 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking

Property highlights

Main amenities

  • 160 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • 1 outdoor pool
  • Breakfast available
  • Business center

For families

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Iron/ironing board
  • Blackout drapes/curtains

What’s around

  • Heart of Puebla
  • Angelopolis Commercial Center - 38 min walk
  • Centro Expositor - 4.3 mi / 7 km
  • Cuauhtemoc Stadium - 4.4 mi / 7.1 km
  • University Cultural Center of BUAP - 4.6 mi / 7.4 km
  • Great Pyramid of Cholula - 6.3 mi / 10.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Basic Quadruple Room
  • Deluxe Quadruple Room
  • Junior Double Room

What’s around

Landmarks

  • Heart of Puebla
  • Angelopolis Commercial Center - 38 min walk
  • Centro Expositor - 4.3 mi / 7 km
  • Cuauhtemoc Stadium - 4.4 mi / 7.1 km
  • University Cultural Center of BUAP - 4.6 mi / 7.4 km
  • Great Pyramid of Cholula - 6.3 mi / 10.2 km
  • Africam Safari - 11.9 mi / 19.2 km

Getting around

  • Hermanos Serdan Intl. Airport (PBC) - 23 min drive
  • Puebla–Cholula Tourist Train Terminal - 26 min walk
map
See on map
Av. 5 Pte No. 2522, Puebla, 72090, PUE, Mexico

At a glance

Hotel size

  • This hotel has 160 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Free secured onsite valet parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Local cuisine breakfast daily (surcharge)
  • Restaurant
  • Snack bar/deli

Things to do

  • Number of outdoor pools - 1

Working away

  • Business center

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Shower only

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Talavera - Onsite restaurant.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of MXN 125 for adults and MXN 125 for children (approximately)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of MXN 250 per pet, per day
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

Guests can rest easy knowing there's a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

  • Hotel Real de Puebla Hotel
  • Hotel Real de Puebla Puebla
  • Hotel Real de Puebla Hotel Puebla

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Real de Puebla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of MXN 250 per pet, per day.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there's an onsite restaurant, Talavera. Nearby restaurants include Mr. Brown (3-min walk), Napoli (3-min walk), and Bistro 702 (3-min walk).
  • Hotel Real de Puebla has an outdoor pool and a garden.
7.0.Good.
  • 8.0.Very good

    Buen servicio

    Muy buen servicio, la limpieza era buena, solo hacían falta toallas, pero al solicitarlas se proporcionaron sin problema.

    Karen Bibiana, 3 night family trip, Nov 12, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    No sé si habrá una próxima vez...

    En general lucía limpio el hotel, pero en las noches encontramos unos minúsculos insectos que nos picaron por todo el cuerpo, (según el médico debieron ser chinches). Nos hicieron unas ronchas enormes y que tardaron semanas en sanar. El personal fue amable cuando les expresé la Situación, hicieron limpieza, pero dijeron que ellos no encontraron nada... La alberca estaba fuera de servicio porque estaba sucia el agua y según nos informaron no tenían una fecha para limpiarla. Decepcionante porque en internet no había ningún aviso de que estaba fuera de servicio. El restaurante del hotel sólo funcionaba para desayunos y tampoco lo avisaba en internet, de modo que en las noches debíamos salir a buscar la cena... Cuando expresé mi incomodidad esperaba alguna forma de compensar las situaciones, pero solo recibí las palabras: "esperamos que la próxima vez que nos visite sea mejor." Eso no resuelve nada.

    Bárbara, 3 night family trip, Oct 7, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    No era lo que esperaba

    El hotel en general está descuidado, el segundo día tuve que hablar a recepción por las amenidades del baño y el café, no hubo agua caliente todo el tiempo, el personal hace lo que puede pero le falta mucho mantenimiento, las camareras fueron poco pulcras al hacer la limpieza le falta una aspirada a la cabecera y los sillones ya que encontramos cabellos de otros huéspedes, la alberca no funciona alegando que le estaban poniendo químicos yo le doy un 5

    Macario, 2 night family trip, Sep 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Magnífica atención en el restaurante; instalaciones confortables a un precio módico. Todo el personal amable y servicial.

    1 night family trip, Jul 31, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Agradable

    Todo estuvo muy bien. Solamente nos entristece que esté bastante deteriorado el hotel desde la última vez que lo visitamos. Se entiende que Mila pandemia haya afectado el que ya no sea BestWestern y esperemos salga adelante

    Vicente Manuel, 1 night family trip, Jun 26, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    MALO!!! Pensé que al ser un hotel de la cadena de Camino Real iba a estar todo excelente, de hecho la última vez que me hospedé en un hotel Real había sido casi como en Camino Real, pero lo vi muy descuidado, parece como si quisieran ya cerrar esta cadena, incluso hubo mal información del lugar ya que me habían dicho que eran camas tamaño “queen” y no es cierto, son matrimonial. No me vuelvo a quedar en este hotel, lo único rescatable el servicio del personal, que dicho sea de paso, la de recepción también barre el jardín y bueno pues es “todologa”. Nada recomendable.

    Jorge L., 1 night family trip, Mar 26, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Ruth, 1 night trip, Nov 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    2 night trip, Jun 19, 2021

    Verified Expedia guest review

See all 11 reviews