When we arrived we ended up waiting 4 hours for a room to be assigned because the ‘mattresses were being changed’. Obviously that was necessary because the condition of the ones they were removing was appalling.
The next day we went out and returned around 3 pm to find that the room had not yet been made up and the bed was flipped on its end against the wall. Again, the same excuse.
We went to the front desk, obviously angry, and for the second time in 2 days were given a coupon for a free drink, as if that makes up for any inconvenience!
The hotel food was terrible, and I do mean terrible. On one occasion my husband ordered some kind of beef with mushrooms and it arrived cold. Also, it was so salty as to be inedible. No sides, just a little plate of salted meat and mushrooms. I ordered the spaghetti and it resembled no pasta I have ever seen or eaten. We do realize these items are not local cuisine, but after 2 weeks of sausage, salami and ham for breakfast, lunch and dinner, we’d had enough. We did not see one salad on the menu. The next day we tried the ‘bull burger’ and it was so raw that it was bleeding. The hotel desperately needs a new manager and a new chef!
One can only imagine how very pampered Spanish people must feel when visiting hotels in other countries, like Canada, where we come from.