The Hotel Chester

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Reception
Living area
Living area
Room
Room

Overview of The Hotel Chester

The Hotel Chester

5.0 star property
City-center hotel within easy reach of Roman Amphitheatre

9.6/10 Exceptional

46 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Pet friendly
  • Kitchenette
  • Non-smoking
  • Bathtub
  • Microwave
Map
19 Newgate St, Chester, England, CH1 1DE
Main amenities
  • Daily housekeeping
  • 24-hour front desk
  • Lobby fireplace
  • Laundry service
  • Multilingual staff
  • Luggage storage
For families
  • Kitchenette
  • Private bathroom
  • Television
  • Daily housekeeping
  • Minibar
  • Bathtub or shower
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

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About this area

What's nearby

  • Heart of Chester
  • Roman Amphitheatre - 2 min walk
  • Chester Cathedral - 7 min walk
  • Chester City Walls - 11 min walk
  • Chester Racecourse - 19 min walk
  • University of Chester - 25 min walk
  • Grosvenor Museum - 1 min drive
  • Chester Castle - 4 min drive
  • St Mary's Church - Handbridge - 4 min drive
  • Chester Town Hall - 7 min drive
  • Chester Golf Club - 10 min drive

Getting around

  • Manchester Airport (MAN) - 49 min drive
  • John Lennon Airport (LPL) - 52 min drive
  • Bache Station - 9 min drive
  • Buckley Station - 12 min drive
  • Chester Station - 15 min walk

About this property

The Hotel Chester

The Hotel Chester puts you within a 10-minute drive of Chester Racecourse and Chester City Walls. This luxurious hotel is also 0.1 mi (0.2 km) from Roman Amphitheatre and 0.3 mi (0.5 km) from Chester Cathedral.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of We're Good To Go (UK)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Fireplace in lobby

Languages spoken

  • English
  • Italian
  • Welsh

Room amenities

Be entertained

  • 32-inch Smart TV
  • Digital TV channels

Home comfort

  • Heating
  • Portable fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Select Comfort mattress
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Champagne service
  • Mini-fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Toaster
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: GBP 50 per accommodation, per stay

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pet deposit: GBP 50 per stay
  • Pets are allowed for an extra charge of GBP 30 per pet, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Property Registration Number 00000000

Also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

6.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

L, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely stunning. We we're given a upgrade on our room. Would highly recommend this Hotel *****
Barbara, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Linda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay at Hotel Chester
We only stayed in the hotel / apartment for one night. It was spotlessly clean, warm, comfortable and the staff were really friendly & helpful. Would recommend to anyone. Really close the bars & restaurants too, so no need for taxis etc.
Zoo Room
Sue, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Gaby, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect little gem of a place.
Beautifully presented room/apartment. Well kitted out with kitchenette so you could cook basic meals if you wanted. Huge beds which I liked but hubby thought were too soft for him. Room was very warm but it had an air con unit which helped. Staff couldn’t have been more helpful and friendly. One very minor niggle - it’s advertised as having Netflix, but seeing as there are more than 6 rooms, if everyone is wanting to watch at the same time you will get kicked off as one account can’t have more than a certain number watching at any one time. We tried both nights we were there and kept on being kicked out of Netflix as it was already in use by other guests. Other than that, perfect location for discovering Chester. Thank you 😊
Lucy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent place
Fantastic hotel, lovely room, really clean with nice Molton Brown toiletries, very helpful and friendly staff, we will be back.
Vicky, 1-night trip
Verified Hotels.com guest review