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Novotel Cusco

Photo gallery for Novotel Cusco

Terrace/patio
Terrace/patio
Terrace/patio
Minibar, in-room safe, desk, iron/ironing board
LCD TV

Overview of Novotel Cusco

VIP Access
UNESCO Sustainable Travel Pledge

Novotel Cusco

4.0 star property
4-star hotel in Cusco Historic Center with spa and restaurant

9.0/10 Superb

1,001 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Non-smoking
  • Bathtub
  • Laundry facilities
Map
San Augustin 239 Esquina, Cusco, Cusco, 0

Room options

About this area

What's nearby

  • In Cusco Historic Center
  • Plaza de Armas - 3 min drive

Getting around

  • Alejandro Velasco Astete Intl. Airport (CUZ) - 15 min drive
  • Cusco Wanchaq Station - 14 min walk
  • San Pedro Station - 14 min walk
  • Poroy Station - 29 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Restaurant Inkazuela - 2 min walk
  • Avocado toast & more - 2 min walk
  • El Tabuco - 3 min walk
  • Incanto - 3 min walk
  • Greens Organic - 3 min walk

About this property

Novotel Cusco

Novotel Cusco is just 3.2 mi (5.2 km) from the airport and offers a shuttle (available 24 hours) for PEN 50 per vehicle one-way. Guests can visit the spa to indulge in hot stone massages, facials, or body scrubs, and La Cave serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include a bar/lounge, a snack bar/deli, and a terrace. Fellow travelers love the overall value and restaurant.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 99 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 26 lbs per pet)*
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Garden
  • Terrace
  • Full-service spa

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, NAMASTE PLAZA. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

La Cave - This restaurant serves breakfast, lunch, and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A national sales tax between 10% to 18% will be charged upon check-out to residents of Peru regardless of length of stay, and non-residents staying in the country for 60 consecutive days or more. Travelers who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PEN 60.20 for adults and PEN 27 for children
  • Airport shuttle service is offered for an extra charge of PEN 50 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.

Pets

  • Pets are allowed for an extra charge of PEN 50 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

<p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards, debit cards and cash.</p><p>According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.</p>

Also known as

Cusco Novotel
Novotel Cusco
Novotel Hotel Cusco
Accor Cusco
Novotel Cusco Hotel Cusco
Novotel Cusco Hotel
Novotel Cusco Hotel
Novotel Cusco Cusco
Novotel Cusco Hotel Cusco

Frequently asked questions

Does Novotel Cusco offer free cancellation for a full refund?
Yes, Novotel Cusco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Novotel Cusco?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Novotel Cusco?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 26 lbs per pet. There's a charge of PEN 50 per pet, per day.
Is parking offered on site at Novotel Cusco?
Sorry, there's no onsite parking at Novotel Cusco.
Is airport shuttle service offered by Novotel Cusco?
Yes, an airport shuttle is available. The charge is PEN 50 per vehicle one-way.
What are the check-in and check-out times at Novotel Cusco?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Novotel Cusco and nearby?
Novotel Cusco has a spa and a garden.
Are there restaurants at or near Novotel Cusco?
Yes, there's an onsite restaurant, La Cave. Nearby restaurants include Aguaymanto Resto Bar (3-min walk), Faustina (3-min walk), and Seledonia's Mesa (3-min walk).
What's the area around Novotel Cusco like?
Novotel Cusco is in Cusco Historic Center, a short 2-minute walk from Cusco Cathedral and 4 minutes' walk from Inca Museum. Travelers say that the hotel is in a great location.

Reviews

9.0

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very Good

Beautiful, wish there was AC.
Great location, beautiful lobby, helpful and courteous staff. My only complaint is that the actual hotel room gets very stuffy, there was no AC in our room and even with the window opened all day and night it was not cool enough to sleep comfortably.
Ben, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean, safe, and affordable! Staff was amazing; attentive and kind. Would highly recommend for any visit!
Verified Expedia guest review

10/10 Exceptional

I am very happy with the location,The hotel service was amazing and the food one of the best , highly recomendable Novotel hotel , definitely I would stay again .
Alex, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel. Great location. The courtyard was a nice place to sit and relax. Staff very nice and helpful. Breakfast was good. Room was nice.
jane, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Not as good as Local Boutique Hotels
The room area is very poorly lit. The pictures of the room look way better than the actual room. The actual room cramped. For the price, definitely not worth it. You are just paying for the Novotel Brand. The service is outstanding, though. The staff is excellent and the décor outside the room is absolutely beautiful. Nevertheless you can get his for much less at a local boutique hotel. The internet is blazing fast at this hotel. Fast reliable internet is something you may not get at a boutique hotel.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

A great four start hotel in the middle of everything interesting. Service was great and the drinks were stiff in the bar. Friendly trained stuff. It made our stay very plesant. Thank you Novotel, Cusco
Pavlo, 2-night trip
Verified CheapTickets guest review

8/10 Very Good

Every Friday and Saturday there is an event (wedding, etc..), so, it is noisy.
Normand, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Stayed here for three nights with my husband. The bed was incredibly large and shower pressure was good. Everything was great, and the hotel was able to hold our luggage for five nights until we come back from a jungle trip at no extra cost.
Maggie, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

We stayed here two separate times during our visit to Cusco. It is a beautiful hotel centrally located but not noisy like some in the square or on busy shopping streets. Taxi and buses are also easy to get through for pick up and drop off. The best thing about this hotel is they have oxygen available for people who suffer from high altitude sickness. You can only use it for five minutes and will need to pay for your oxygen mask. Still, it is very helpful at times like this.
Maggie, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Absolutely loved this property very historic, top service friendly knowledgable staff.
John, 3-night family trip
Verified Hotels.com guest review