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Hotel with outdoor pool, near Universal’s Volcano Bay
Although I paid a cheap rate, the room was dirty. It had scum all over the bathroom. I…
Feb 20, 2021
Service was nice but that’s it. Rooms smell like smoke abs floor was dirty right off…
Dec 27, 2020
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property charges for parcel handling and storage on behalf of registered guests. The property cannot be held responsible for lost or damaged goods.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Pool access available from 9:00 AM to 10:00 PM.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast.
The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Deposit: USD 50.00 per stay
Resort fee inclusions:
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
The room was not clean. They did not even enough towels. We had to reuse some of the towles
4 night family trip, Dec 27, 2020
Verified Hotels.com guest review
The receptionist John was really unprofessional the worse I have ever meet very disappointing
1 night family trip, Nov 12, 2020
Verified CheapTickets guest review
Not a very good hotel. Had lots of water stains on the carpet in the hallway. Room had that mildew smell, guessing from carpet. Just stayed one night but not good for family stay.
Kimberly, 1 night trip, Nov 5, 2020
Verified Hotels.com guest review
The bathtub had hair all inside of it, apparently it had not been cleaned. I told front desk that night and the manager the next morning. I was not offered another room.
Tonya, 1 night family trip, Oct 30, 2020
Verified Hotels.com guest review
Key wouldn’t work anytime we left, had to get it replaced. Toilet was broken with water running all night then said they fixed it and immediately overflowed.. didn’t get our room cleaned for 3 days no clean towels, had to go to front desk to ask for towels. Carpet on floor all throughout room was soaking wet with big stains on carpet
4 night trip, Oct 16, 2020
Verified Expedia guest review
Room was recently renovated it seem it was clean but the rest of the property was in very poor condition and the staff was not very friendly.
YP, 1 night romance trip, Oct 10, 2020
Verified CheapTickets guest review
We tried 4 different rooms. First room was dirty and had towels on the bed. We think someone was still staying there. Second room STRONG smoke smell. Third room, our neighbors were LOUD and smoking pot, we had the pleasure of being behind them in the hallway. Final room, air conditioner didn’t work. The front desk manager was incredibly understanding and helpful. She assured us a full refund. Very sad considering we stayed here in March with zero issues.
Kelsey, 1 night family trip, Aug 5, 2020
Verified Hotels.com guest review
HORRIBLE STAY! I’ve stayed at the hotel in the past and it’s has gone downhill over the past years. From the staff to the communication to the rooms. Mold in the bathroom, broken fridge, no ac and no HOT WATER. I will never return
Joshua, 1 night trip, Aug 1, 2020
Verified Expedia guest review
Size of the room and beds are comfortable. The hotel is very poor, dirty smelly carpets. Over room cleanliness is very poor.
Nancy, 5 night family trip, Jul 28, 2020
Verified Expedia guest review
Took my daughter down for a few days to go to Universal studios. Location was great. My problem was the resort fee that I was charged. There was No free breakfast served, the free shuttle to the parks wasn't running and there was no maid service. After 2 days i ask for new towels and they were brought while we were out. I just want to know what I was paying for with my "resort fee".
Ron, 4 night family trip, Jul 28, 2020
Verified Orbitz guest review