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Hotel with outdoor pool, near Universal’s Volcano Bay
DO NOT BOOK AT THIS HOTEL NO APPLIANCES WORK IN THE ROOM, ROOM LOOKS LIKE A APARTMENT…
Apr 9, 2021
The stay was fine, but there wasn't any way clothes provided in the room.
Apr 8, 2021
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property charges for parcel handling and storage on behalf of registered guests. The property cannot be held responsible for lost or damaged goods.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Pool access available from 9:00 AM to 10:00 PM.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Deposit: USD 50.00 per stay
Resort fee inclusions:
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Nice location and shuttle to Universal saved us a lot of money. Breakfast was minimal but ok.
Phil, 6 night trip, Apr 4, 2021
Verified Hotels.com guest review
I think the service fees should be included in the entry booking. They know how much they need to charge for the stay with the services they provide, new sheets, breakfast (which wasn’t really a breakfast. Tiny bottle water and a granola bar), soap, etc, included. If I request anything more then what should already be provided for me, then sure charge me an additional service fee which I didn’t. There were stains all over the floor and couch. Outside of that it was clean.
4 night trip, Mar 27, 2021
Verified Hotels.com guest review
It was fine.. you’ll need to add additional ~8$ for service and wifi for each night. The service is not that unique to ask for additional fees...
Rabeeh, 3 night family trip, Mar 27, 2021
Verified Hotels.com guest review
Entire facility smelled of marijuana. Carpets in halls and room heavily stained. The couch in the room heavily stained. The carpet in front of the refrigerator was discolored like had water sitting for long periods. The sheets on the bed had stains that looked like boot prints. The toilet had to be flush three or four times to go down.
Joseph, 2 night trip, Mar 26, 2021
Verified Hotels.com guest review
Great experience
JACKIE, 4 night family trip, Mar 25, 2021
Verified Hotels.com guest review
It’s not the most luxurious place to stay but everyone working was extremely nice & helpful. Plus it’s extremely convenient if visiting Universal Studios. Literally a straight shot out of the hotel parking lot into Universal’s parking garage, maybe 3-5 minute drive. We felt safe, the beds were comfy and they are handling the Covid breakfasts well with little to-go bags. We’d definitely stay again.
Tori, 6 night trip, Mar 21, 2021
Verified Hotels.com guest review
Hotel needs renovation. Bathtub completely clogged, no one seemed to care.
David, 2 night trip, Mar 20, 2021
Verified Hotels.com guest review
Place is eh, pros-close to anything universal. Food. Con-The hotel is kind of old so it has a smell had to buy a candle cause even my kids notice it. Don’t book and expect a hot breakfast..because they don’t have it. Our bathroom had a leak and was never fixed during or stay. So overall , place is eh won’t be coming back and trying somewhere new for our stay in july
carlos, 3 night family trip, Mar 18, 2021
Verified Hotels.com guest review
Room was clean and comfortable. Only issue I had was that the bath tub shower, it didn’t want to pull up all the way but still had adequate water pressure. Also there was a little black mold in the shower. They just need to clean it a little better. Other than that it was fine.
Kerri, 3 night family trip, Mar 14, 2021
Verified Hotels.com guest review
The parking was very limited I ended up having to pull up over the curb and park in the grass. My toilet clogged I called it in and after waiting hours and another phone call to the front desk. I was told I could come get the plunger and do it myself. Which I did stuff splashed everywhere and i had no means to clean up the mess. When i talked to the front desk they basically said oh well and that there was nothing that they could do. I'll never book a room there again and I stay in hotels a lot.
Melissa, 1 night family trip, Mar 13, 2021
Verified Hotels.com guest review