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All properties in Hamburg, Hamburg, Germany
1 room, 2 adults

Sofitel Hamburg Alter Wall, Hamburg, Germany

5-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star.
Alter Wall 40, Hamburg, HH, 20457, Germany

Riverfront hotel with spa, near Miniatur Wunderland
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Not a bad location. Close to a lot of things for inner city. Was disappointed that the…Jul 4, 2020
  • Excellent stay, super location and nice facilities. Breakfirst buffet is really good.Mar 11, 2020

Sofitel Hamburg Alter Wall, Hamburg, Germany

from P6,658
  • Superior Room, 1 King Bed, View (Fleet View)
  • Luxury Room, 1 King Bed, City View (canal or city view)
  • Junior Suite, 1 King Bed, City View (canal or city view)
  • Classic Room, 1 Queen Bed
  • Superior Room, 1 King Bed, City View
  • Suite, 1 King Bed, View (Prestige, Fleet or City View)

What’s around Sofitel Hamburg Alter Wall, Hamburg, Germany

Landmarks

  • In Altstadt
  • Miniatur Wunderland - 9 min walk
  • Hamburg Dungeon - 9 min walk
  • Elbe Philharmonic Hall - 14 min walk
  • Reeperbahn - 16 min walk
  • Fish Market - 35 min walk
  • Hamburg City Hall - 5 min walk
  • Moenckebergstrasse - 7 min walk

Getting around

  • Hamburg Airport (HAM) - 15 min drive
  • Central S-Bahn - 16 min walk
  • Hamburg Dammtor Station - 17 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Rodingsmarkt U-Bahn - 2 min walk
  • Stadthausbrücke S-Bahn - 2 min walk
  • Rathaus U-Bahn - 6 min walk

At a glance

Key facts

Hotel size

  • This hotel has 241 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. Due to COVID-19, this property’s service options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking * on site

  • Electric vehicle charging point

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Sailing nearby
  • Health club
  • Sauna
Working away
  • 24-hour business center
  • Meeting rooms
  • Conference space size (feet) - 12917
  • Conference space size (meters) - 1200
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2000
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • 49-inch LCD TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

Dining

Ticino - This restaurant specializes in international cuisine and serves breakfast and dinner.

Seven Heads - Onsite cocktail bar. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sofitel Hamburg Alter Wall, Hamburg, Germany’s small print

Also known as

  • Alter Hamburg
  • Wall Hamburg
  • Accor Hamburg Alter Wall
  • Sofitel Hamburg Alter Wall Hotel Hamburg
  • Sofitel Alter Wall
  • Sofitel Hamburg Alter Wall Hotel
  • Sofitel Hamburg Alter Wall Hamburg
  • Sofitel Hamburg Alter Wall Hotel Hamburg
  • Alter Wall Hamburg
  • Hamburg Sofitel
  • Hamburg Wall
  • Sofitel Hamburg Alter Wall Hotel
  • Sofitel Alter Wall Hamburg
  • Sofitel Alter Wall Hotel
  • Sofitel Alter Wall Hotel Hamburg
  • Sofitel Hamburg Alter Wall

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

Optional extras

Self parking costs EUR 28 per day

Buffet breakfast is offered for an extra charge of EUR 32 per person (approximately)

Pets are allowed for an extra charge of EUR 25 per pet, per night

Wired Internet access is available in guestrooms for EUR 6 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sofitel Hamburg Alter Wall, Hamburg, Germany

  • Does Sofitel Hamburg Alter Wall offer free cancellation for a full refund?
    Yes, Sofitel Hamburg Alter Wall does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sofitel Hamburg Alter Wall?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sofitel Hamburg Alter Wall?
    Yes. Self parking costs EUR 28 per day.
  • Is there a pool at Sofitel Hamburg Alter Wall?
    Yes, there's an indoor pool.
  • Are pets allowed at Sofitel Hamburg Alter Wall?
    Yes, pets are welcome. There's a charge of EUR 25 per pet, per night.
  • What are the check-in and check-out times at Sofitel Hamburg Alter Wall?
    You can check in from 3 PM to 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near Sofitel Hamburg Alter Wall?
    Yes, there's an onsite restaurant that serves international cuisine. Nearby restaurants include Rheinische Republik Hamburg (4-min walk), Dolce Vino (4-min walk), and o cafe central (5-min walk).

Recent reviews

Fabulous 8.8 From 619 reviews

Exceptional 10.0
Great hotel
Very nice hotel, enjoyable stay
gb2 night business trip
Exceptional 10.0
Very good location near Neuer Wall. Great amenities (must use spa (sauna, pool and gym). The room is small but lovely.
Deborah L, us2 night trip
Exceptional 10.0
This was a business trip, so I can't speak to the hotel's location for sightseeing, but I was very happy with all the services, the size of the room, the quality of the room service meal, etc.
Audrey, gb1 night business trip
Exceptional 10.0
Comfortable bed and great staff. Amazing location. Would stay again and again
Ashley, us1 night trip with friends
Poor 2.0
Rooms don't live up to the rest of the hotel.
The hotel itself was very sleek and modern; the lobby especially had a great ambience. The concierge staff was also extremely helpful and well-informed about the region. Breakfast was good quality, but could have had more variety for the amount charged per person. The spa also had a lovely mood, and the steam room and sauna were very relaxing; the only thing missing was a hot tub as the pool was only somewhat warm. However, the rooms themselves were less than impressive. The rooms have absolutely zero personality (not even a single photograph or painting on the wall). We immediately noticed that the room we were given reeked of smoke, so much so that breathing felt a bit stifling. After mentioning it to the front desk, we were given a different room, which was unfortunately a downgrade from the original room. The right bedside table was broken, dangerously tilted and barely hanging onto the wall. The mattress topper on the bed was unbelievably lumpy, especially on the top, where it poofed up directly (and uncomfortably) underneath the pillows. To make matters worse, the bedsheets had multiple stains and should never have passed housekeeping inspection. At that point, it was late, and we were too tired to switch rooms yet again. Overall, the hotel's outside look and feel doesn't match its room, which were underwhelming and disappointing.
Susanne, us1 night family trip
Good 6.0
Check in needs improvement. Good location & clean.
The check in was awful as they kept us waiting for room whilst others arriving after us were given rooms. They were busy and could not cope. Had to wait 20 mins at breakfast for a table. The hotel rooms are small but clean and good condition. Location is convenient and quiet.
gb1 night trip
Very good 8.0
Great rooms and location let down by hotel bar
Lovely canal view, great room and comfy bed. Bar area horrible and uncomfortableHelpful concierge
ie2 night trip
Exceptional 10.0
Hamburg is not Humbug
Great spot A gem And a great town
charles david branigan, us2 night family trip
Exceptional 10.0
Great hotel in Hamburg
Stayed at Alter Wall with my son in july. Very centrally located. I upgraded to luxury room to get great view of the city on the 7th floor. Ask to see room first, then you can decide which view you like best. Spacious modern room with great beds. Bathroom with shower and bathtub. Breakfast very tasty for both of us, lots to choose from. Friendly service from all the staff i met. The swimming pool was awesome, we used it every day. Children can only use it in a time period but it was no problem for us. Problaby staying here next time in Hamburg.
gb3 night family trip
Exceptional 10.0
3 days in Hamburg
Great location on canal, walking distance to city centre, and train transport.. Rooms were large, clean and modern, and bathroom was exceptional. Service was wonderful. .
John, au3 night romance trip

Sofitel Hamburg Alter Wall, Hamburg, Germany

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