All properties in Playa del Carmen, Quintana Roo, Mexico

Los Itzaes Hotel

3-star hotel with outdoor pool, near Quinta Avenida

  • Free WiFi

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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8.4.Very good.
  • It has a great location and for the price was a good hotel. It does not have elevator…

    Jan 15, 2021

  • The hotel was accommodating and let us drop off our luggage early before check in to…

    Jan 3, 2021

See all 35 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 16 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Beach towels

For families

  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach Club - 11 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Enter dates for 2 guests

  • Standard Room
  • Standard Double Room
  • Junior Suite


  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 4 min walk

What’s around


  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach Club - 11 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Playacar Golf Club - 32 min walk
  • Punta Esmeralda Beach - 43 min walk
  • 3D Museum of Wonders - 1 min walk
  • Central Square - 3 min walk
  • Yucatek Divers - 4 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 16 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*


  • Pets allowed (dogs only)*
  • Up to 22 lbs


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Airport shuttle (available 24 hours)*


  • Onsite self parking (USD 10 per night)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Snack bar/deli
  • Coffee/tea in a common area

Things to do

  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Spa tub
  • Bicycle rentals on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Pool umbrellas

Working away

  • Business center
  • One meeting room


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff


  • Garden
  • Terrace

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch TV
  • Cable TV channels

Stay connected

  • Free WiFi


  • Daily housekeeping
  • In-room safe

Special features


Ipanema - This restaurant serves breakfast only.

Small print

Also known as

  • Itzaes
  • Los Itzaes Hotel Hotel Playa del Carmen
  • Los Itzaes
  • Los Itzaes Hotel
  • Los Itzaes Hotel Playa Del Carmen
  • Los Itzaes Playa Del Carmen
  • Hotel Los Itzaes
  • Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Los Itzaes Hotel Hotel
  • Los Itzaes Hotel Playa del Carmen

Optional extras

Self parking costs USD 10 per night

Rollaway beds are available for USD 10 per stay

Breakfast costs between USD 5 and USD 7 for adults, and USD 5 and USD 7 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 10 per pet, per day

Airport shuttle service is offered for an extra charge of USD 130 per vehicle (roundtrip)


This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Pet deposit: USD 100 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Los Itzaes Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 10 per night.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of USD 10 per pet, per day, and there's also a deposit of USD 100 per stay.
  • You can check in from 3 PM - 5:30 AM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Babe's Noodles and Bar (3-min walk), Romeo Trattoria Pizzeria (3-min walk), and Starbucks (3-min walk).
  • Yes, an airport shuttle is available. The charge is USD 130 per vehicle roundtrip.
  • Have fun with activities like hiking, skydiving, and ziplining, and practice your swing at the nearby golf course. Additional recreation nearby includes spelunking and ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Los Itzaes Hotel also has a garden.
8.4.Very good.
  • 10.0.Exceptional

    Friendly staff. Ease of check-in is great. Large rooms. Good pool area on the roof. Close to everything. Clean. Nice. Stay here.

    Rogelio, 3 night trip with friends, Jan 1, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    i liked everything. personnel is special cleaness outstanding

    robertoruocco, 9 night family trip, Nov 20, 2020

    Verified Orbitz guest review

  • 2.0.Poor

    Not customer friendly service, poor management

    Poor general management, refusing to give me the room I booked ( king size bed) while hotel was empty - explaining that it’s because I have a pet. And I had to pay extra for the pet and sleep in short kids bed( not that I’m even tall) . And to all that noisy night location , party next door doesn’t stop until 4am . I would change management , a shame for this hotel could be much better

    Elena, 1 night trip, Oct 12, 2020

    Verified guest review

  • 8.0.Very good

    Family friendly

    Good for staying with family

    Karla Sharely, 2 night family trip, Mar 16, 2020

    Verified guest review

  • 8.0.Very good

    Nice, clean place close to the center of the activity in Playa Del Carmen.

    Breeze, 4 night family trip, Dec 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Best choice for sure

    The hotel was perfect in every way. It is exactly what it says. Clean compostable and extremely friendly people. Very helpful and always willing to do ehat they need to to help you. The rooms are always clean and stay that way throughout the trip. The locatuon is perfect if you want to be close to the night life and beach without being right on 5th Avenue. We will be returning and know that we will be meet with and freindly face and a smile

    Ike, 7 night trip, Dec 17, 2019

    Verified guest review

  • 10.0.Exceptional

    Great value hotel

    Very nice place. The only issue was a late night club—now shut down by the police. So no problem with that now, at least.

    Stephen, 3 night trip, Oct 15, 2019

    Verified guest review

  • 10.0.Exceptional

    The staff is amazing. Very helpful and friendly. I felt safe and that was really important for us. Location is amazing. The place is very peaceful and the comunication with the front desk is excellent. They are always ready to listen and to help you with anything that you need. I would highly recommend this place. PD: I suggest to have someone helping with the suitcases for the check in. That would give you a great fist impression, also, it would be nice to have some kind of room service or delivery. You need to leave the room every time you are hungry. That would be my only negative comment about the whole experience

    Mireya, 3 night family trip, Aug 12, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Everything was very good about the hotel, it was near 5th Ave. The only two things I didn't like is that the hotel didn't have an elevator and most of the days you can hear the music from a Bar across the street until 6 am.

    7 night romance trip, Jul 9, 2019

    Verified Orbitz guest review

  • 4.0.Fair

    we got the suite which was spacious and clean. the lady at the reception was extremely helpful and went above and beyond to make the stay wonderful. No parking but got the parking next to building on the street luckily. unfortunately the A/C was not adequate and despite one whole day the to room temperature stayed between 27-29 degrees. the receptionist provided with a fan due to which we were able to sleep but ended up leaving after one night. good internet connection and may not be a bad place if they fix the A/C.

    2 night family trip, Jun 25, 2019

    Verified Expedia guest review

See all 35 reviews