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Mayagüez Resort & Casino

Photo gallery for Mayagüez Resort & Casino

In-room safe, desk, iron/ironing board, free WiFi
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
View from room

Overview of Mayagüez Resort & Casino

Mayagüez Resort & Casino

3.5 star property
Family-friendly resort in Mayaguez with casino and outdoor pool

7.0/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
Map
Route 104 km. 0.3, Algarobo Sector, Mayaguez, 00681
Main amenities
  • Daily housekeeping
  • Casino
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Valet parking
  • Self parking
  • Children's pool
  • Waterslide
  • Pool bar
  • Room service
  • Conference center
Feel at home
  • Children stay free
  • Children's pool
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

What's nearby

  • Buye Beach - 36 min drive

Getting around

  • Mayaguez (MAZ-Eugenio Maria de Hostos) - 8 min drive
  • Rafael Hernandez Airport (BQN) - 44 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 125 min drive

Restaurants

  • Friend's Cafe - 3 min drive
  • Ricomini Bakery - 3 min drive
  • La Familia - 3 min drive
  • Applebee's - 3 min drive
  • Ponderosa Steakhouse - 3 min drive

About this property

Mayagüez Resort & Casino

A great choice for a stay in Mayaguez, Mayagüez Resort & Casino features a casino and puts you just 3.1 mi (5 km) from the airport. Guests can indulge in massages and enjoy local and international cuisine at El Castillo, which is open for breakfast, lunch, and dinner. Other highlights include an outdoor pool, a poolside bar, and a children's pool. Fellow travelers say good things about the pool and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 210 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-out available
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 6.69 per night)
  • Onsite valet parking (USD 17.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool
  • Casino
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Raised toilet seat
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

El Castillo - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
La Veranda Terrace - This bar specializes in local cuisine. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 50.00 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 19.98 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 15.95 for adults and USD 7.95 for children (approximately)

Parking

  • Self parking costs USD 6.69 per night
  • Valet parking costs USD 17.00 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Individually-wrapped food options are available for breakfast and through room service.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 5 and up, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Mayagüez Casino
Mayagüez Casino Mayaguez
Mayagüez Resort & Casino
Mayagüez Resort & Casino Mayaguez
Mayagüez Resort Casino Mayaguez
Mayagüez Resort Casino
Mayaguez & Casino Mayaguez
Mayagüez Resort & Casino Resort
Mayagüez Resort & Casino Mayaguez
Mayagüez Resort & Casino Resort Mayaguez

Frequently asked questions

Does Mayagüez Resort & Casino offer free cancellation for a full refund?
Yes, Mayagüez Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mayagüez Resort & Casino?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Mayagüez Resort & Casino?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mayagüez Resort & Casino?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mayagüez Resort & Casino?
Yes. Self parking costs USD 6.69 per night. Valet parking costs USD 17.00 per night.
What are the check-in and check-out times at Mayagüez Resort & Casino?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-out is available.
Is there an onsite casino at Mayagüez Resort & Casino?
Yes, there's a casino.
What is there to do at Mayagüez Resort & Casino and nearby?
Mayagüez Resort & Casino has a casino and a waterslide.
Are there restaurants at or near Mayagüez Resort & Casino?
Yes, El Castillo offers local and international cuisine. Nearby restaurants include La Familia (2 mi), Ricomini Bakery (2 mi), and Friend's Cafe 3 (2.3 mi).
What's the area around Mayagüez Resort & Casino like?
Mayagüez Resort & Casino is a short 8-minute drive from Mayaguez (MAZ-Eugenio Maria de Hostos) and 8 minutes' walk from University of Puerto Rico Mayagüez Campus. Travelers love the resort's prime location.

Overall score and ratings

7.0

Good

6.9/10

Cleanliness

7.5/10

Staff & service

6.9/10

Amenities

6.5/10

Property conditions & facilities

7.0/10

Eco-friendliness

10/10 Exceptional

Rafael, 1-night trip
Verified Hotels.com guest review

6/10 Good

ROBERTO, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The rooms are outdated, smell very humid and in general the hotel needs a lot of love.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Pillows
The pillows were awful and I did not sleep well. They were hard as rocks. Also please leave water bottles in the room
DENISE, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Joel, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Edgardo, 2-night business trip
Verified Hotels.com guest review

6/10 Good

During my check in 9pm, receptionist employees were slow. There were 3 and only one taking care of guests, while the other 2 were flying around. Disappointed ☹️.
JORGE, 2-night family trip
Verified Expedia guest review

6/10 Good

The river pool was really something. The facilities are a bit outdated.
Maria, 3-night business trip
Verified Expedia guest review

2/10 Poor

Dirty and old rooms. We stayed here about 8 years ago and it used to be great. Definitely gone down hill.
Joaquin, 4-night family trip
Verified Expedia guest review

4/10 Fair

This was a disappointment experience. The hotel was not full and the staff gave us the worse room at the second floor. Whenever you see a hallway with dehumidifiers you know that there is a ventilation issue. I was right , our room’s wall were cover with mold, the carpet was dirty , the bathroom bathtub didn’t even had a liner. We complained at the front desk and they moved us to the 5th floor. The situation was a little less traumatic since at least had a good view. The pool , which is the catcher to book this hotel for many families had a lot of safety issues. One of the pools had a corroded metal tube with screws sticking out. This is a big hazard for any child that for a second climb to this area can get injured with it. There is a fan (guessing is for the pool pump) that doesn’t have a guard in placed. This is an hazard for even their own employees. Finally the time for check out. Front desk couldn’t give the receipt because there was not “system”. I mean, how I am suppose to do my spend report for work now??After calling the manager that never showed up to work and several calls to front desk, someone finally sent me the receipt to my email. Overall, and sad and disappointing experience. Nobody didn’t even apologize for the inconvenience of the room.I have to travel to Mayaguez often but O will definitely no staying in this hotel again.
Yadira, 4-night business trip
Verified Travelocity guest review