All properties in Tulum, Quintana Roo, Mexico

Choose dates to view prices

Naala Tulum

Photo gallery for Naala Tulum

Exterior
Outdoor pool
Outdoor pool
Down comforters, in-room safe, desk, laptop workspace
Down comforters, in-room safe, desk, laptop workspace

Overview of Naala Tulum

Naala Tulum

3.5 star property
3.5-star hotel with outdoor pool, near Tulum Beach

8.8/10 Fabulous

263 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • 24/7 front desk
The price is P 5,205
Price available on 04/19/2023
Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Self parking
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Concierge services
  • Luggage storage
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains

Room options

About this area

What's nearby

  • Tulum Mayan Ruins - 42 min walk
  • Tulum National Park - 1 min drive
  • Tulum Beach - 10 min drive
  • Playa Paraiso - 12 min drive
  • Gran Cenote - 9 min drive
  • Sian Ka'an Biosphere Reserve - 28 min drive
  • Xel-Há Park - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive
  • Airport shuttle (surcharge)

Restaurants

  • El Capitán - 9 min walk
  • Coati Café Tulum - 16 min walk
  • Funky Burrito - 9 min walk
  • Liefs - 5 min walk
  • Café Antoinette - 4 min walk
Map

About this property

Naala Tulum

Placing you within a 15-minute drive of Tulum Beach and Tulum Mayan Ruins, Naala Tulum offers an airport shuttle (available on request) for USD 120 per vehicle. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other features include a snack bar/deli, a terrace, and a garden.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 95 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 10 per day)

Transfers

  • Airport shuttle from 9:00 AM to 6:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible airport shuttle
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Bathrobes and slippers
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Cleaning fee: USD 2.55 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (one-way, maximum occupancy 6)

Parking

  • Self parking costs USD 10 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Noise-free guestrooms cannot be guaranteed. </p><p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Does Naala Tulum offer free cancellation for a full refund?
Yes, Naala Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Naala Tulum?
As of March 22, 2023, prices found for a 1-night stay for 2 adults at Naala Tulum on April 19, 2023 start from P 5,205, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Naala Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Naala Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Naala Tulum?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Naala Tulum?
Yes. Self parking costs USD 10 per day.
Is airport shuttle service offered by Naala Tulum?
Yes, an airport shuttle is available from 9:00 AM to 6:00 PM on request. The charge is USD 120 per vehicle one-way.
What are the check-in and check-out times at Naala Tulum?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Naala Tulum and nearby?
Naala Tulum has an outdoor pool and a garden.
Are there restaurants at or near Naala Tulum?
Yes, there's an onsite restaurant.
What's the area around Naala Tulum like?
Naala Tulum is located a short 1-minute walk from Tulum National Park.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

8.9/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

6/10 Good

good location
good location, good breakfast with slow service.
SHLOMO, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome rooftop pool
Amazing hotel. Fantastic rooftop pool and loungers and hammocks. Never had any problems finding a great spot to sunbathe by the pool. Nice breakfast on the roof as well. Room was huge and really nice with a balcony. Location is ok for access to town or beach. Some good food places right by hotel or a 20 min walk into centro.
Alex, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ehtisham, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel and staff were wonderful
Derek, 6-night trip
Verified Hotels.com guest review

6/10 Good

Nice facility, room was a bit minimal but rooftop made up for it with great sunset views, friendly staff, good walkable dining options around. Only bad thing was one night they had a very loud group party which only ended at 2am :(
Verified Expedia guest review

10/10 Exceptional

Everything very good and accesible
Diego, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

This place is perfect for those who want to have both access to the beach AND town. It can get a little tricky getting to either without a car but the staff is so friendly and the place is so beautiful! For the price you pay, its definitely worth everything and more. Whenever we are back in town our first choice will the here!
Michelle, 3-night romance trip
Verified Expedia guest review

6/10 Good

The room was amazing! So beautiful, the smell was beautiful, and looking out over the garden space was very relaxing. The pool was fantastic, but the space was a little small. However, the restaurant staff certainly had favorites. One morning, I spent 45 minutes waiting to be served...all I got was a cup of coffee and that was it. Never got served while I was at the pool, by the last day I just went to the bar to finally get served. Also, we lost power and wifi the last day. I was working and I was very stressed. No communication was given and all that I was provided was "we are working on it" when they could clearly see I was stressed. All I got was a free margarita. Food was okay, but very limited, and got a couple of wrong orders as much of the staff didn't speak English. The housekeeping staff were amazing!!
Jacinta, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Michael, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Staff is great but the pool was not working
Lia, 5-night trip with friends
Verified Expedia guest review