The Palace of the Lost City at Sun City Resort

Photo gallery for The Palace of the Lost City at Sun City Resort

Primary image
Outdoor pool
Outdoor pool
Water park
Terrace/patio

Overview of The Palace of the Lost City at Sun City Resort

VIP Access

The Palace of the Lost City at Sun City Resort

5.0 star property
Luxury hotel in Moses Kotane with golf course and free water park

8.6/10 Fabulous

490 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is P14,273
Price available on 29/07/2022
Map
Sun City Resort, Moses Kotane, North West, 0316
Main amenities
  • Daily housekeeping
  • Golf course
  • Casino
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool and lazy river
  • Free water park
  • Nightclub
  • Free airport shuttle
  • Free area shuttle
  • Free casino shuttle
  • 2 outdoor tennis courts
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • The Valley of Waves - 3 min drive
  • Lebone II - College of the Royal Bafokeng - 42 min drive

Getting around

  • Free airport shuttle
  • Free area shuttle
  • Free casino shuttle

About this property

The Palace of the Lost City at Sun City Resort

The Palace of the Lost City at Sun City Resort features a free airport shuttle (available 24 hours), a golf course, and a casino. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Crystal Court, one of 3 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include a free water park, an outdoor pool, and a nightclub. The helpful staff and comfortable guestrooms get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 335 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 16
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (ZAR 65 per night)
  • Onsite valet parking (ZAR 65 per night)
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle (available 24 hours)*

Offsite

  • Free area shuttle
  • Free casino shuttle

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 3 restaurants
  • 3 coffee shops
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • Archery
  • Ecotours
  • Golfing
  • Mini golf
  • Hiking/biking trails
  • Safari
  • Segway rentals/tours
  • Parasailing
  • Motor boating
  • Water skiing
  • Ziplining
  • Shopping
  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • An outdoor pool
  • Free water park
  • Arcade/game room
  • Casino
  • Full-service spa
  • Lazy river
  • Nightclub
  • 51 casino gaming tables
  • 700 casino slot machines
  • 2 casino VIP rooms
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages spoken

  • Afrikaans
  • English
  • Xhosa
  • Zulu

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Dining

Crystal Court - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.
The Grill Room - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Plume - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
Tusk Bar & Lounge - This piano bar specializes in African cuisine and serves light fare only. Open daily.
Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 31 to July 7:
  • Water park

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs ZAR 65 per night
  • Valet parking costs ZAR 65 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.5/10

Staff & service

8.6/10

Amenities

8.5/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Very Good

Breakfast : No hygiene - too much food exposure and Hands picking by clients - day 2 & 3 : pastries not freshly backed/ unacceptable. ( tuesday and Wednesday).. freshly squeezed juice with No fresh vegetables… Stairs leading down from the palace to the artificial beach completely neglected. Very poor garden maintenance.
Catherine, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Dear Francois, My wife and I felt we needed to express our utter disappointment with the standard of service at the palace. I chose the hotel for my Birthday celebration due to a good experience 6 years ago and I am shocked how the service has deteriorated compared to then, and in comparison to other 5 star hotels we recently stayed at. Let me be specific. On arrival: The check-in lady wasn’t able to find either of my booking, both under my name, she could hardly walk and had to check various documents to eventually find both right in front of her. The delay in check in was the first sign… We immediately went to concierge to reconfirm the numerous bookings we made prior to our trip. They were not able to confirm everything and we had to come back next day to check again. They did write some notes and a dirty piece of paper. They asked my phone number but were not able to contact me on my USA number, the only number I have. We asked to confirm dinner reservations for the evening and were told it’s fully booked.? We we asked to go to the casino and find a restaurant there. Surely as hotel Guest we are entitled to have dinner at either restaurant in our hotel… To get to the casino we had to wait 20 mins for a bus. It was terrible and the people working outside directing traffic is not doing a great job. There were 3 people talking to each other and when I asked to confirm which bus we need to take, they made me feel as if I was interrupting them and a nuisanc
Gerhard, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Shavil, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Claire, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

This is a magnificent property that is showing the signs of age. It’s is still grand and beautiful but Carpets are worn.shower temperature is hard to regulate. We were upgraded to a suite which was great but the A/C was really only good in one room. But I did notice that Upgrades are starting. It is superbly clean and the staff are great but due to current COVID restrictions there were few dining options and the world famous breakfast buffet suffered from all the regulations.the hotel was not full and the great part of that was there was no one in the water park. We will come again in time when the upgrades are finished
denalda, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The Palace of The Lost City
Magnificent to look at, great facilities and plenty of grandeur. The rooms could do with updating and some of the food is not great.
E, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

The Palace of The Lost City
Spectacular to look at but some rooms are a bit dated now and the food is very average
E, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Palace Of Lost City - Sun City
It was beautiful. the only problem was a leaking toilet & the restaurant not accepting guests after 8Pm on Saturday & requiring a booking for Sunday (which we were not made aware of).
Adrian, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great family experience but poor customer service
A, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Quiet and restful
Good restful stay, especially under covid conditions. Missed out on our complimentary bottle of wine but otherwise service was good.
3-night trip
Verified Hotels.com guest review