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All properties in Puerto Morelos, Quintana Roo, Mexico

Hilton Cancun, an All-Inclusive Resort

All-inclusive beachfront property with free water park, near Costa Occidental de Isla Mujeres National Park

  • Free WiFi and free parking
From
P21,662

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1 / 45Hotel Bar
Highway 307, Puerto Morelos, 77500, QROO, Mexico
7.0.Good.
  • Leaving this review just because I happen to be free tonight and mainly to stir some…

    Nov 25, 2021

  • Went with high expectations and left very disappointed. Checking-in was a nightmare, it…

    Nov 25, 2021

See all 10 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Social distancing measures are in place
  • Masks are available to guests
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 714 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 poolside bars
  • 2 outdoor pools
  • Free water park

Feel at home

  • Free cribs/infant beds
  • Playground on site
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • On a private beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Cancun Country Club - 6.9 mi / 11.2 km
  • Xoximilco - 5.4 mi / 8.7 km
  • Petempich Bay - 7 mi / 11.3 km
  • Crococun Zoo - 9.2 mi / 14.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Suite, 1 King Bed, Ocean View
  • Room, 1 King Bed, Ocean View
  • Room, 2 Queen Beds, Ocean View
  • Room, 1 King Bed, Ocean View, Corner
  • Room, 2 Queen Beds, Ocean View, Corner
  • Suite, 1 King Bed, Ocean View (Parlor)
  • Presidential Suite, 3 Bedrooms
  • Room, 1 King Bed, Resort View
  • Room, 2 Queen Beds, Resort View
  • Room, 1 King Bed (Swim-Up)
  • Suite, Oceanfront (Swim-Up)
  • Family Suite, 2 Bedrooms
  • Suite, 1 King Bed, Oceanfront
  • Suite, 1 Bedroom, Oceanfront
  • Room, 2 Queen Beds (Swim-Up)
  • Room, 2 Queen Beds, Oceanfront (Swim-Up)
  • Room, 1 King Bed (Swim Up Ocean Front)
  • Room, 1 King Bed, Accessible (Roll-In Shower)
  • Suite, 1 King Bed (Swim Up Ocean Front)
  • Suite, 2 Queen Beds (Swim Up Ocean Front Suite)
  • Suite, 2 Queen Beds

What’s around

Landmarks

  • On a private beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Cancun Country Club - 6.9 mi / 11.2 km
  • Xoximilco - 5.4 mi / 8.7 km
  • Petempich Bay - 7 mi / 11.3 km
  • Crococun Zoo - 9.2 mi / 14.8 km
  • Ventura Park Cancun - 9.8 mi / 15.8 km
  • Puerto Morelos Beach - 14 mi / 22.5 km
  • Delfines Beach - 14.1 mi / 22.6 km
  • Puerto Morelos Town Square - 14.2 mi / 22.9 km
  • Maya Cancun Museum - 15.2 mi / 24.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
map
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Highway 307, Puerto Morelos, 77500, QROO, Mexico

At a glance

Size

  • 714 rooms
  • Arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free (dogs only)
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 51 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Free secured onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service

Things to do

  • On private beach
  • Free beach cabanas
  • Number of outdoor pools - 2
  • Waterslide
  • Fitness facilities
  • Steam room
  • Playground on site
  • Free water park access
  • Beach sun loungers
  • Beach umbrellas
  • Beach towels

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities

Facilities

  • Year Built - 2021
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding available

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Hair dryer

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • Dining availability limited at one or more venues

Not included
  • Surcharge for premium food items

Dining

Azulinda Lobby Bar - Onsite lobby lounge.

Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.

Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

La Luce - This restaurant serves dinner only. Open daily.

Maxal - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

Hygiene & cleanliness

Social distancing measures are in place and masks are required in public areas.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

  • Hilton Cancun an All Inclusive Resort
  • Hilton Cancun, an All-Inclusive Resort Puerto Morelos
  • Hilton Cancun, an All-Inclusive Resort All-inclusive property

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hilton Cancun, an All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 2 outdoor pools.
  • Yes, dogs stay free, with a limit of 1 per room and maximum weight of 51 lbs per pet. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there's an onsite restaurant, Azulinda Lobby Bar. Nearby restaurants include Los Caporales (6.2 mi), Bugambilias (6.7 mi), and Momo (6.7 mi).
  • Hilton Cancun, an All-Inclusive Resort has 2 poolside bars, a private beach, and a steam room, as well as a garden and access to a nearby outdoor pool.
7.0.Good.
  • 10.0.Exceptional

    This is brand new property and everything looks fabulous. We arrived at the property early and i understand the room is not ready, we waited until normal check in time 1500, but unfortunately the room still not available until past 1500. The property has a lot entertainment every night and the restaurants were great, we like to eat at the buffet restaurant, and Bernardo is amazing, he made sure that we have everything that we need include special diet. Definitely will go back again.

    Alfredo, 3 night family trip, Nov 22, 2021

    Verified Expedia guest review

  • 6.0.Good

    Everything is new and clean. A little inconsistency in quality of services depending on where services were provided.

    Takahiro, 4 night family trip, Nov 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The property is brand new and they were surely still working through some kinks but the stay was excellent and we would definitely return.

    Jessica, 7 night family trip, Nov 19, 2021

    Verified Expedia guest review

  • 4.0.Fair

    It’s a beautiful property but the front desk staff definitely needs more training what to say and not to say to the guests . Customer service definitely not we expected from a Hilton resort . Awful customer service by the restaurant waitress/ waiter . We have stayed multiple all inclusive hotels before never experienced horrible customer service.

    Sadaf, 4 night romance trip, Nov 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Hermosas las instalaciones todo nuevo y muy amables

    7 night trip, Nov 19, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Tuve varios inconvenientes el primer día que llegué: mi caja de seguridad no servía, no había toallas en la alberca, mi habitación no fue aseada en más de 12 horas, en los restaurantes tuve que perseguir a los meseros para que me atendieran, no hay un ATM dentro del hotel y las camas duras. Pase malas noches sin dormir. Decepcionante servicio después de lo que cobran. Tienen serios problemas en el Recurso Humano porque falta personal y por ello no dan buen servicio al huésped. No volvería a este hotel.

    Karla Arroyo, 3 night trip, Nov 18, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Xiaowen, 3 night family trip, Nov 24, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Marcia, 3 night family trip, Nov 8, 2021

    Verified Expedia guest review

See all 10 reviews