Clarion Hotel & Aqua Lagoon Waterpark

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Overview of Clarion Hotel & Aqua Lagoon Waterpark

Clarion Hotel & Aqua Lagoon Waterpark

2.5 star property
Central West Springfield hotel with water park, connected to the convention center
739 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is P4,934
Price available on 08/06/2022
Map
1080 Riverdale St, West Springfield, MA, 01089
Main amenities
  • 262 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Water park
  • 24-hour fitness center
  • Waterslide
  • 2 coffee shops/cafes
  • 24-hour business center
  • Conference center
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of West Springfield
  • Holyoke Mall - 5 min drive
  • Eastern States Exposition - 6 min drive
  • MassMutual Center - 6 min drive
  • Dr. Seuss National Memorial - 6 min drive
  • Naismith Memorial Basketball Hall of Fame - 6 min drive
  • Springfield Science Museum - 6 min drive
  • MGM Springfield - 8 min drive
  • Springfield Armory - 7 min drive
  • Springfield Museums - 10 min drive
  • Forest Park - 10 min drive

Getting around

  • Westfield, MA (BAF-Barnes Municipal) - 16 min drive
  • Bradley Intl. Airport (BDL) - 24 min drive
  • Logan International Airport (BOS) - 102 min drive
  • Springfield Union Station - 6 min drive
  • Holyoke Station - 9 min drive
  • Northampton Station - 18 min drive

About this property

Clarion Hotel & Aqua Lagoon Waterpark

When you stay at Clarion Hotel & Aqua Lagoon Waterpark, you'll be within a 10-minute drive of Holyoke Mall and Eastern States Exposition. You can splash around at the water park, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. An indoor pool and a 24-hour fitness center are other highlights, and rooms offer LCD TVs and free WiFi. Fellow travelers say good things about the helpful staff and bar.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 262 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–10:00 AM
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Taking the kids

  • Children stay free
  • Water park access (surcharge)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 1974
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Water park access (surcharge)
  • Waterslide

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar near toilet
  • Grab bar in shower
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site

Languages spoken

  • English

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Refrigerator (on request)
  • Microwave (on request)

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 150 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Pool fee: USD 10.00 per person, per night

Optional extras

  • There is a service fee of USD 40.00 per stay

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 20 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Facility access costs USD 10.00 per person, per day
  • Pool access available from 4:00 PM to 7:00 PM
  • Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
  • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

State tax ID - C0001113250

Also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

Frequently asked questions

Overall score and ratings

5.8

6.3/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

10/10 Exceptional

The condition of the room was overall poor it’s still smell like stale cigarettes and the wall was chipping in the bathroom the customer service was excellent but that building in West Springfield needs an overhaul
Linda, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Not bad
Marsha is pretty awesome. Rooms need work. Waterpark was not open :/
Bridget, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

This was my second stay and the room was a bit nicer but still found trash under the bed. Wait time in line to Check-in was better. Exercise equipment was broken.
Martha, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Sonia, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

A water park?
We were a bit disappointed with the water park. The water was chilly and it was extremely packed. We stayed in there for less than minute. We were bummed there was no hot tub.
Emily, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Garbage everywhere
There was garbage and used plastic utensils behind the beds. The lamp didn’t work, half the outlets were busted, and the TV remote didn’t work.
Kent, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Terrible place ! Awful Customer service!
Terrible experience and very disorganized!! We gave this place a chance despite the not great reviews I read. This hotel has so much potential.. it's in a location that has a lot of restaurants , movies , etc ...and the indoor water park is a fantastic idea for families ... However , the customer service at this hotel was terrible. We got to the hotel at 2:30 pm on sat and the lady at the reception desk would not let us check in .she said our room wasn't ready (we did not believe that as ot wasn't even busy ) We left and drove around and came back at 3:15. The line was so long ...they allow non hotel guests to use the indoor water park so after 20 minutes they finally split the line so half of the line went to the other person working the desk to just buy water passes .. we waited in line two hours to check in ! In addition, it costs extra to use the water park which is crazy bc the night was $178 ! For that price , the water park should have been included!! Its $10 per person if you are staying at the hotel for 3 hours of the indoor water park and $20 a person if not .... By the time we got to check in, we only had an hour at the water park ..the hours are 12-3 and 4-7 at the indoor water park ....check in is at 3 and check out was 11 so no time in the morning to enjoy the water park either ...my husband argued with the guy at the desk to give us water park passes at no charge seeing as though it took 2 hours to check in ... He ended up charging us only $10 for three p
Lori, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Katiria, 2-night family trip
Verified Hotels.com guest review

6/10 Good

There was no breakfast available at all. No coffee except the in room single serve type. The bathroom is tiny, and shows sign of long time wear. There were issues at the front desk with guests registering, waited 20 minutes to check in. Should be listed as an economy hotel. Too expensive for this property.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

L Dinh
I reserved 1 night. Asked at check-in time if they can extend for 2 nights. They said yes. Next day in the middle of my outing, housekeeping called and left a vmail because they wanted me out. I called back - no answers. Called their listed number, got routed to non-working answer. I had to leave my outing to drive back to settle this. The front desk person said they left 3 messages for people like me. This was an every day thing for them? No apologies, no accommodations. Compared to that issue, every other issue was not a big deal. I was accepting a gunky place for a low price. There was the room reeking of smoke, with the irony of "no smoking, $250 charged for cleaning" sign, which merely told me that whoever they charged $250s to, it was just revenue and not used toward cleaning. Room condition was not great but that's to be expected and I would not complain about this.
Loan, 1-night family trip
Verified Hotels.com guest review