Hersonissos Palace - All Inclusive

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Beach
Pool
Pool
Indoor pool

Overview of Hersonissos Palace - All Inclusive

Hersonissos Palace - All Inclusive

5.0 star property
All-inclusive property with spa, near Star Beach Water Park

6.6/10 Good

42 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
Dedalou 10 Street, Hersonissos, Crete Island, 70014
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Coffee shop/cafe
Feel at home
  • Free cribs/infant beds
  • Refrigerator
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Star Beach Water Park - 31 min walk
  • Stalis Beach - 14 min drive
  • Crete Golf Club - 16 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 25 min drive

About this property

Hersonissos Palace - All Inclusive

At Hersonissos Palace - All Inclusive, you'll be within a 15-minute drive of Star Beach Water Park. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe. Other highlights at this luxurious property include 2 outdoor pools, an indoor pool, and a poolside bar. Fellow travelers like the restaurant and location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Languages

English, German, Greek, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of Health First (Greece)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 199 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM - 4 AM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Tennis
  • Pool table
  • Beach nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • An indoor pool
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • German
  • Greek
  • Russian

Room amenities

Be entertained

  • 22-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Free crib/infant bed

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include massages.

The spa is open daily.

Dining

Onsite venue - This buffet restaurant serves breakfast, lunch, and dinner.
Onsite venue #2 - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

Optional extras

  • Safes in guestrooms can be used for EUR 3 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece).

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Property Registration Number 1039K014A0046100

Also known as

Hersonissos Palace
Hersonissos Palace Hotel
Palace Hersonissos
Palace Hotel Hersonissos
Hersonissos Palace Hotel Crete, Greece
Hersonissos Palace All Inclusive All-inclusive property
Hersonissos Palace All Inclusive
Hersonissos Palace - All Inclusive Hersonissos
Hersonissos Palace - All Inclusive All-inclusive property
All-inclusive property Hersonissos Palace - All Inclusive
Hersonissos Palace - All Inclusive Hersonissos
Hersonissos Palace
Palace All Inclusive All-inclusive property
Palace All Inclusive
Hersonissos All Inclusive

Frequently asked questions

Overall score and ratings

6.6

Good

6.8/10

Cleanliness

7.5/10

Staff & service

7.2/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

6/10 Good

Utter disappointment
First impressions after reaching the hotel was a total disappointment. I was so delighted for booking a 5 star accommodation but it was far from a 5 star hotel. It was more like a glorified community hall. The decor was basic the ambience was poor. The room looks like a 3 star basic facilities. Bathroom is so poorly designed as your knees get bumped to the sharp edge of sink when sitting on the toilet. There wS no Iron facility, when i asked they said it is not in the inventory list. Only good thing about this hotel was, the location. Close to the beach and conference center. Breakfast, lunch, dinner and drinks all inclusive which is convenient. But that does not justify the 5 star pricing.The bathrooms in the basement (which is a common facility for the guests for using when they are not in the room) were in a state. The doors were broken, the bin was rusty, no paper towel to dry the hands. Actually the public toilets in the hospitals or other communal areas are far better than these.
5-night business trip
Verified Hotels.com guest review

6/10 Good

Good stay but I think they dont fit 5 star service
Some of the staff are nonprofrssionale noncooperative Room service is bad Very nice pool Rooms with pool view are fine The site is near beach and markets
Shadi, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ofer, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable hotel with excellent service
From the moment we arrived and until we left, the service was excellent. Everyone was very friendly and professional. The rooms are very 1980s,but that doesn't bother me. Very clean rooms, comfortable beds. The WiFi was good. The food is plentiful with a good selection each meal time to suit everyones preferences. There are 2 good sized pools, the one at the back, much quieter. They need more sun loungers to cater for everyone, which is a shame, but maybe that's due to covid. The hotel is in a great position, 5 minutes from the sea and all the nightlife. The only thing that the hotel needs is updating the furniture to bring it into 2021,but like I said, not a problem. Maybe the hotel is not a modern 5 star establishment, but a 3 1/2 star. Well worth a stay if you ever visit this side of Crete. A big thumbs up👍
TZOAN, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

yossef, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Not for people from the UK
I would like to say...this hotel is in Greece so I understand that I will not get the food I am used to at home. This hotel does not cater for a U.K. Clientele. The staff are great but the fool is not to my taste which meant that we ate out in the evening...in fact at lunch too each day. It seems to support our Easten European counterparts but that didn't work for us! We booked two nights in other hotels to enjoy a higher standard of hotel. That wing the case you get what you pay for this is cheap and accessible clean and friendly no complaints just a higher standard was required on our part!
J, 6-night trip
Verified Expedia guest review

8/10 Very Good

Amazing food
Beautiful hotel lobby, reception and restaurant. Rooms definitely require upgrading I wouldn't say this is a 5* hotel. Food excellent. No entertainment. Rear hotel pool area run down requires attention.
Verified Expedia guest review

4/10 Fair

Not a 5*!
It's a 3* at the max, bad all Inclusive , you end up paying for more. No entertainment . Hotel staff are rude.
Verified Expedia guest review

4/10 Fair

Don't go there!
Rude and unfriendly staff, bad food (they charge for water at Dinner!), poor maintenance of rooms and in particular bathrooms, dirty common areas and hallways, small and crowded pool,definitely not a 5 stars as they claim.
Verified Hotels.com guest review

10/10 Exceptional

Nice!
A convenient location, close to the shops as well as the beaches. A typical hotel for holidays in the Mediterranean, yet not noisy. Rooms spacious and with nice balcony. Poolside lounging areas very nice & well prepared by the staff everyday. All the staff members polite & most helpful. The most impressive thing I found was that on my arrival day the hotel decided to re-open its restaurant at 10pm for complimentary dinner since many guests were checking in late that evening.
Verified Hotels.com guest review