Krystal Ixtapa

Photo gallery for Krystal Ixtapa

Primary image
Beach
Beach
Beach
Outdoor pool

Overview of Krystal Ixtapa

Krystal Ixtapa

3.0 star property
3-star beachfront resort with spa, near El Palmar Beach

6.8/10 Good

982 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is P4,551
Price available on 30/06/2022
Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Waterslide
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • El Palmar Beach - 1 min walk
  • Vista Hermosa Beach - 3 min drive
  • Marina Ixtapa - 3 min drive
  • Playa Azul Grand - 19 min drive
  • Zihuatanejo Bay - 9 min drive
  • Quieta Beach - 10 min drive
  • Ixtapa Island - 11 min drive
  • Varadero Beach - 11 min drive
  • Coral Beach - 11 min drive
  • La Madera Beach - 19 min drive

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 23 min drive

About this property

Krystal Ixtapa

At Krystal Ixtapa, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be 0.1 mi (0.1 km) from El Palmar Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages at the spa. Dining choices include 3 restaurants and the 2 bars/lounges are great places to grab a cold drink. Other highlights include a poolside bar, a fitness center, and a children's pool. The helpful staff and beach location get good marks from fellow travelers.

All inclusive

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
On-site PCR COVID-19 testing is available for a MXN 1000 fee, and antigen/rapid COVID-19 testing is available for a MXN 450 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 255 units
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Volleyball
  • Shopping
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Garden
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 27-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Krystal. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 220 for adults and MXN 110 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9 AM to 8 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a MXN 1000 fee, and antigen/rapid COVID-19 testing is available for a MXN 450 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa Resort
Krystal Ixtapa Ixtapa
Krystal Ixtapa Resort Ixtapa

Frequently asked questions

Overall score and ratings

6.8

Good

7.3/10

Cleanliness

7.3/10

Staff & service

7.0/10

Amenities

6.5/10

Property conditions & facilities

7.3/10

Eco-friendliness

10/10 Exceptional

Very satisfied- good value
Eva, 1-night trip
Verified Hotels.com guest review

6/10 Good

Robin, 7-night trip
Verified Expedia guest review

2/10 Poor

I paid for "Todo incluido" which translates to"all inclusive", but they wanted me to pay for food, coffee, pretty much everything but the buffet. They blamed it on Expedia, but the place was overrun, no chairs, etc. They required masks to get a drink from the outdoor bar, but nobody was wearing them, except to get drinks. A total joke.
Owen, 5-night family trip
Verified CheapTickets guest review

6/10 Good

Check in is a very slow process - it took 15 minutes to provide credit card and get room keys. A lot of paperwork.
DAVID, 14-night family trip
Verified Travelocity guest review

8/10 Very Good

María, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Attention to client exelent. Personal honesty.
Sergio, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Thomas, 7-night trip
Verified Hotels.com guest review

8/10 Very Good

Overall nice stay..staff friendly. Food average..room clean... took 3 days to get coffe maker in the room.. we paid for all inclusive n with no coffee available till 7am..coffee maker in room is a necessity when your up between 5-6.. also we had n ant invasion in the room... they came up n sprayed..however still ants so we brought raid n sprayed ..problem solved
William, 7-night trip
Verified Hotels.com guest review

6/10 Good

al, 14-night trip
Verified Expedia guest review

6/10 Good

The property is extremely dated and the modernization efforts were subpar
Anthony, 1-night romance trip
Verified Orbitz guest review