Queens Hotel Cheltenham

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Overview of Queens Hotel Cheltenham

UNESCO Sustainable Travel Pledge

Queens Hotel Cheltenham

4.0 star property
4-star hotel in Cheltenham with restaurant and bar/lounge

8.4/10 Very Good

564 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet friendly
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
Map
The Promenade, Cheltenham, England, GL50 1NN
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • 24-hour room service
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Library
  • Lobby fireplace
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Cheltenham
  • Cotswolds - 8 min drive
  • Cheltenham Racecourse - 10 min drive

Getting around

  • Gloucester Station - 11 min drive
  • Cheltenham Spa Station - 19 min walk
  • Toddington Railway Station - 19 min drive

About this property

Queens Hotel Cheltenham

When you stay at Queens Hotel Cheltenham, you'll be within a 10-minute drive of Cotswolds. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Victoria's, which serves lunch and dinner. Other highlights at this upscale hotel include a snack bar/deli, a terrace, and a garden. The breakfast and location get great marks from fellow travelers.

Languages

Arabic, Czech, English, French, German, Hungarian, Italian, Lithuanian, Polish, Romanian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 84 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 20 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Golfing nearby

Working away

  • Meeting room
  • Conference space (1292 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Arabic
  • Czech
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Lithuanian
  • Polish
  • Romanian
  • Spanish
  • Turkish

Room amenities

Be entertained

  • 40-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Partially open bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Victoria's - This restaurant serves lunch and dinner.
The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of GBP 17.50 per person (approximately)
  • Early check-in can be arranged for an extra charge of GBP 50 (subject to availability)
  • Late check-out can be arranged for an extra charge of GBP 50 (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 30 per pet, per night

Parking

  • Self parking costs GBP 20 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for lunch and dinner, and also through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Overall score and ratings

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.3/10

Amenities

8.3/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Great Place to Stay
Great stay lovely hotel in great location. Room was nice but old flooring under carpet so very squeaky when walking around. Lovely comfy bed and very friendly staff. Would stay again. I did begrudge paying £15 to park especially as there is no barrier and no cameras so could have not paid and nobody would have known! Struck of money grabbing in a way. That said we did get a complimentary bottle of wine for our anniversary and red petals on the bed which was very nice touch.
Dave, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Lovely hotel clean and comfortable great central location for exploring Cheltenham
Sammantha, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel was great room was very nice We eat in the restaurant the menu was very limited My partner had the lamb very fatty we did not pay for it Couple next to us had steak they returned it as well
RICHARD, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Nav, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

C, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Margaret, 2-night trip
Verified Hotels.com guest review

4/10 Fair

R, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Hefyn, 1-night trip
Verified Hotels.com guest review

6/10 Good

Ben, 1-night trip
Verified Hotels.com guest review