Hotel Estelar Altamira

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Outdoor pool
Outdoor pool
Outdoor pool
Room

Overview of Hotel Estelar Altamira

Hotel Estelar Altamira

3.5 star property
Family-friendly hotel in Ibague with outdoor pool and restaurant

8.4/10 Very Good

428 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
Map
Carrera 1 45-50, Ibague, Tolima, 730006
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Children's pool
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

Getting around

  • Ibague (IBE-Perales) - 12 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Estelar Altamira

Hotel Estelar Altamira offers an airport shuttle (available 24 hours). Guests can indulge in massages, and Le Bistrot serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other highlights. The pool and helpful staff get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 12:30 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 33 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Children stay free
  • Children's pool

What to do

  • Pool table

Working away

  • Business center
  • 8 meeting rooms
  • Conference space (1981 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1998
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool
  • Arcade/game room
  • Spa services
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Le Bistrot - This café serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 7 per vehicle. Maximum occupancy 4
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 24 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Estelar Altamira
Estelar Altamira Ibague
Hotel Altamira Estelar
Hotel Estelar Altamira
Hotel Estelar Altamira Ibague
Sofitel Ibague
Hotel Estelar Altamira Hotel
Hotel Estelar Altamira Ibague
Hotel Estelar Altamira Hotel Ibague

Frequently asked questions

Overall score and ratings

8.4

Very Good

8.7/10

Cleanliness

8.5/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

ALEXANDER, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

CARLOS, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Volvería siempre!!!
Este hotel fue espectacular. El servicio desde que llegamos fue muy bueno, profesional y todo el personal muy amable. El cuarto muy limpio, buenas opciones en el restaurante, buena conexión a wifi y muchas opciones de entretenimiento en el hotel. El hotel tiene la opción de shuttle desde y hacia el aeropuerto contratando al señor Marco que fue espectacular!!!! Me alegro que cuenten con trabajadores así
Laura, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Constanza, 1-night trip
Verified Hotels.com guest review

6/10 Good

I liked the pool. I disliked the slow service. The drain in the shower was slow which caused the bathroom floor to get flooded and they would take forever to come dry and mop the floor. They didn’t leave extra towels for us to use and dry the floor or floor mats. Our room was made every day but we ran out of toilet paper twice before they didn’t leave any. I didn’t like the fact that we couldn’t sleep because next to us there was a crying/screaming toddler all night long. Also a barking/howling dog all throughout the hotel that the owners had on a leash and was a sassy bratty thing that didn’t let us enjoy breakfast or the pool the first 3 days. I know this is beyond the control of hotel management but they should try to accommodate people with kids and dogs together with guest with similar needs and not close to people without infants and pets. Lots of pets in this hotel. I have a dog and love dogs but I’m considerate of other guests therefore don’t travel with my dog. Overall servers and staff were very polite and tried their best but the service needs a lot of improvement. Housekeeping is not available after 10. Our first night my daughter got sick and vomited 4 times throughout the night. Housekeeping never came. I had to suck it up until morning and at 7 am, I called and half hour later no none was coming, I needed the bathroom bad. I had to go down to the lobby in my pjs without brushing my teeth to tell them to send someone ASAP, not a good experience.
PAOLA, 7-night family trip
Verified CheapTickets guest review

10/10 Exceptional

antonio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Service is outstanding. Pool, Breakfast buffet, Dinner menu, bar, this is a one of a kind hotel.
sandra, 9-night romance trip
Verified Expedia guest review

2/10 Poor

Terrible place..stayed here a couple of months ago because of the pool and the setting. The service is sub par...the rooms need complete remodeling...staff is slow and lazy..the administration is terrible. The building is real old. Air conditioning units are broken....its not worth giving it a try...its just terrible.
Gus, 1-night family trip
Verified Expedia guest review

4/10 Fair

Nos quisieron cobrar extra por el desayuno de los niños ($14.000 cop por cada uno), cuando reservamos decia que el desayuno era oara los 4 huespedes! Sean claros con la información
Mateo, 1-night family trip
Verified Expedia guest review

8/10 Very Good

SANTIAGO, 2-night family trip
Verified Hotels.com guest review