The Chester Grosvenor

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Overview of The Chester Grosvenor

The Chester Grosvenor

5.0 star property
Luxury hotel with 2 restaurants, near Chester Cathedral

9.2/10 Superb

993 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Eastgate Street, Chester, England, CH1 1LT
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Limo/town car service
For families
  • Cribs/infant beds (surcharge)
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Chester
  • Chester Cathedral - 2 min walk
  • Roman Amphitheatre - 5 min walk
  • Chester City Walls - 7 min walk
  • Chester Racecourse - 9 min walk
  • University of Chester - 14 min walk
  • Eastgate Clock - 1 min drive
  • Grosvenor Park - 3 min drive
  • Grosvenor Museum - 3 min drive
  • Chester Castle - 4 min drive
  • St Mary's Church - Handbridge - 7 min drive

Getting around

  • Manchester Airport (MAN) - 47 min drive
  • John Lennon Airport (LPL) - 50 min drive
  • Chester Station - 13 min walk
  • Ellesmere Port Station - 14 min drive
  • Bache Station - 29 min walk

About this property

The Chester Grosvenor

The Chester Grosvenor puts you in a great location, within just a 10-minute walk of Chester City Walls and Chester Racecourse. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Simon Radley Fine Dining, one of 2 restaurants, serves dinner. A bar/lounge, a fitness center, and a sauna are other highlights at this luxurious hotel. Fellow travelers say great things about the comfortable beds and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Express check-in/out
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Onsite self parking (GBP 10.00 per night)
  • Onsite valet parking (GBP 20.00 per night)
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Library
  • Fitness center
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages spoken

  • English
  • French
  • Italian
  • Polish

Room amenities

Be entertained

  • LED television
  • Premium cable/satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.
La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: GBP 200.00 per stay

Renovations and closures

The property is closed between January 01 and January 10.

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Cribs/infant beds are available for GBP 17.50 per stay
  • Rollaway beds are available for GBP 35 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs GBP 10.00 per night
  • Valet parking costs GBP 20.00 per night
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The fitness facility is accessible for GBP 35.00 per accommodation, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

Frequently asked questions

Overall score and ratings

9.2

Superb

9.5/10

Cleanliness

9.5/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Winnie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Peter, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rick, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel friendly staff breakfast was lovely
Tracey, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Phil, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Overpriced and incredibly disappointing
Extremely disappointing. The entrance area is beautiful and well maintained but the minute you get up to the accommodation levels it all falls apart. Our room was outdated, cheaply furnished and in very poor condition. I felt uncomfortable using the bathroom as the tub was so worn and discoloured I couldn’t be sure it was even clean. The toilet didn’t flush well. The cupboards and doors were visibly damaged and cheap, tacky fixtures were used such as plastic lights on the wall. It was only in the morning I noticed stains all over the bedding too. The hallways are falling apart and the carpets are stained and dirty. The lift sounded like it was on it’s last legs. Not what you’d expect for the hotel rating or price. Cooked breakfast was horrible. I’m not sure where the sausages are from but I’d certainly recommend you don’t eat them. Continental breakfast was OK but it’s pretty hard to get that wrong. The staff and service really were the only positive about this place. They were polite and friendly when we needed them. Overall I’d say it’s worth less than half what we paid and shouldn’t even have three stars. Would never stay again.
CHLOE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Was a great location for Chester. Very Nice Nostalgic hotel. Parking was a little tough to get to but it is located right behind the hotel at the shopping center. The signage is not good. But once you figure it out it is a great location.
timothy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Melissa, 1-night trip
Verified Hotels.com guest review