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Zanzibar Serena Hotel

Photo gallery for Zanzibar Serena Hotel

Outdoor pool, pool umbrellas, lifeguards on site
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, lifeguards on site

Overview of Zanzibar Serena Hotel

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Zanzibar Serena Hotel

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Shangani Beach

9.0/10 Superb

177 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
Map
Kelele Square, Stone Town, Zanzibar Town

Room options

About this area

What's nearby

  • In Stone Town

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Pagoda - 2 min walk
  • Baboo Beach Cafe - 2 min walk
  • Stone Town Cafe - 3 min walk
  • Lazuli Cafe - 3 min walk
  • Cafe Miwa - 4 min walk

About this property

Zanzibar Serena Hotel

At Zanzibar Serena Hotel, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, facials, and mani/pedis. Baharia Restaurant, one of 2 restaurants, offers ocean views and serves breakfast, lunch, and dinner. A poolside bar, a children's pool, and a snack bar/deli are other highlights at this luxurious hotel. The helpful staff and spacious guestrooms get great marks from fellow travelers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 51 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from noon - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Check-out time is 10:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private dining
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • On the beach

Working away

  • 24-hour business center
  • Meeting room
  • Conference space (621 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Languages

  • English

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open daily.

Dining

Baharia Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner.
Terrace Restaurant - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: TZS 2321.34 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of TZS 90800 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Serena Zanzibar
Serena Hotel Zanzibar
Serena Zanzibar
Serena Zanzibar Hotel
Zanzibar Serena
Zanzibar Serena Hotel
Zanzibar Serena Hotel Hotel
Zanzibar Serena Hotel Zanzibar Town
Zanzibar Serena Hotel Hotel Zanzibar Town

Frequently asked questions

Does Zanzibar Serena Hotel offer free cancellation for a full refund?
Yes, Zanzibar Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Zanzibar Serena Hotel?
As of February 1, 2023, prices found for a 1-night stay for 2 adults at Zanzibar Serena Hotel on March 2, 2023 start from P 16,798, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Zanzibar Serena Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Zanzibar Serena Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Zanzibar Serena Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Zanzibar Serena Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Zanzibar Serena Hotel?
Yes, an airport shuttle is available. The charge is TZS 90800 per person one-way.
What are the check-in and check-out times at Zanzibar Serena Hotel?
You can check in from noon - midnight. There's a charge for early check-in (subject to availability). Check-out time is 10:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Zanzibar Serena Hotel and nearby?
Zanzibar Serena Hotel has a spa, an outdoor pool, and an arcade, as well as a picnic area and a garden.
Are there restaurants at or near Zanzibar Serena Hotel?
Yes, there are 2 onsite restaurants, featuring seafood and ocean views. Nearby restaurants include Stone Town Cafe (3-min walk), Lazuli Cafe (3-min walk), and Cafe Miwa (4-min walk).
Does Zanzibar Serena Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Zanzibar Serena Hotel like?
Zanzibar Serena Hotel is in Stone Town, a short 5-minute walk from Shangani Beach and 6 minutes' walk from Forodhani Gardens. Travelers say this hotel is in a good location.

Reviews

9.0

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

7.9/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Love Serena
Ed, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Zanzibar Serena Hotel is a gorgeous property with spacious, sea-front balconies complete w hammock, chairs, and tables. All staff greeted me by name and went out of their way to ensure I was comfortable and happy. Wonderful service on all levels.
Miriam, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Eric, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A beautiful beachside gem!
My stay at Serena was a lovely finale to my trip to Zanzibar. The hotel is beautiful with wonderful historic charm and breathtaking oceanviews. The staff is exceptional and make you feel at home. The location is perfect with shops, restaurants, and landmarks within walking distance.
Sunset view of the terrace
Gorgeous oceanside promenade
Lovely touches throughout the hotel.
Executive Chef Issac personally oversees every detail of the sumptuous breakfast offerings
Alicia, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay
What a lovely hotel! Checked into my room early which was so appreciated. I got to enjoy sweeping views over the ocean - just incredible. The whole hotel is beautiful and charming. The pool area is especially good, with wonderful staff. I also enjoyed a very good massage. Highly recommend this property for a safe and comfortable stay in Stone Town.
C I, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This was really a fantastic property, however I think the service was even better. The doorman has been at this property for 25 years - and wow does he have a servant's heart! Made a lasting impression on my trip. Great service, great room, great food - overall this place exceeded my expectations.
DANIEL, 1-night trip
Verified Travelocity guest review

10/10 Exceptional

All about the people... everyone was extremely helpful and reasonable. Yusuf went the extra mile to save us time and money outside the hotel even...
4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

We enjoyed being right by the ocean on one side and
1-night trip
Verified Expedia guest review

6/10 Good

The hotel location is excellent and within a walking distance from every thing you want to see and visit in stone town. The hotel staff are very friendly and helpful. The rooms are dilapidated and in need of renovation. Bathroom facility are very old. Mattresses have passed their useful service life by years! I booked a room with a sea view. The bathroom in the room I was offered was in a miserable shape. Rusty bathtub and faucet. When I complained to the receptionist, they moved me to a room with renovated shower but no view. I complained again and I was moved the following day to a “better rooms” with a view and partially renovated bathroom. In a nutshell, this not a 5-star hotel AT ALL. In it’s current condition, should be 2-3 stars max. To be noted that there are no elevators in case of any movement challenge. For the price I paid, I could have gotten a much better deal elsewhere. It was my first time in Zanzibar and next time I know better. I will NOT stay there again.
Moebal, 3-night trip
Verified Expedia guest review

8/10 Very Good

The staff were very friendly and helpful. The hotel was clean
5-night romance trip
Verified Expedia guest review