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Best Western St. Catharines Hotel & Conference Centre

St. Catharines hotel with outdoor pool and indoor pool

  • Free WiFi in lobby and free parking
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2 North Service Rd, St. Catharines, L2N4G9, ON, Canada
8.2.Very good.
  • The room offered had known issues with the toilet flushes, but still was given to the…

    Mar 20, 2021

  • The toilet didn't flush, the mattress was a V, there was a clear garbage bag full of food…

    Dec 21, 2020

See all 608 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
Convenient
Safe
Dining options
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 141 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Fitness center
  • Business center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • Heart of St. Catharines
  • FirstOntario Performing Arts Centre - 36 min walk
  • Meridian Centre - 41 min walk
  • Lakeside Park Beach - 44 min walk
  • Lake Ontario - 2.4 mi / 3.9 km
  • Brock University - 5.9 mi / 9.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Kitchenette
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator
  • Standard Room, 2 Queen Beds, Refrigerator, Poolside
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator
  • Standard Room, 1 King Bed, Accessible, Non Smoking
  • Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Location

2 North Service Rd, St. Catharines, L2N4G9, ON, Canada
  • Heart of St. Catharines
  • FirstOntario Performing Arts Centre - 36 min walk
  • Meridian Centre - 41 min walk

What’s around

Landmarks

  • Heart of St. Catharines
  • FirstOntario Performing Arts Centre - 36 min walk
  • Meridian Centre - 41 min walk
  • Lakeside Park Beach - 44 min walk
  • Lake Ontario - 2.4 mi / 3.9 km
  • Brock University - 5.9 mi / 9.6 km
  • The Pen Centre - 4.1 mi / 6.5 km
  • St. Catharine's Museum - 4.5 mi / 7.3 km
  • Niagara College Niagara-on-the-Lake Campus - 5.4 mi / 8.7 km
  • Outlet Collection at Niagara - 5.9 mi / 9.4 km
  • Lock 7 Viewing Complex - 6.1 mi / 9.9 km

Getting around

  • Pearson Intl. Airport (YYZ) - 72 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 24 min drive
  • St. Catharines Station - 5 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 16 min drive
  • Niagara Falls Station - 16 min drive

At a glance

Hotel size

  • This hotel has 141 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 4 PM-1 AM
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs and cats only)*
  • 2 per room (up to 80 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Spa tub
  • Steam room
  • Miniature golf on site
  • Golfing nearby
  • Pool sun loungers
  • Sauna

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • French
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

WRIGLEYS SPORTS BAR - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Best Western Hotel St. Catharines
  • Best Western St. Catharines
  • Best Western St. Catharines Hotel
  • Best Western St. Catharines Hotel St. Catharines
  • St Catharines & Conference
  • Best Western St. Catharines Hotel & Conference Centre Hotel

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for CAD 15 per night

Pets are allowed for an extra charge of CAD 30 per pet, per day

Service animals exempt from fees

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 16 years old are not allowed in the fitness facility.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Best Western St. Catharines Hotel & Conference Centre does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Yes, there's an indoor pool and an outdoor pool.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 80 lbs per pet. There's a charge of CAD 30 per pet, per day. Service animals are exempt from fees.
  • You can check in from 4 PM - 1 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, WRIGLEYS SPORTS BAR offers American cuisine. Nearby restaurants include Montana's (4-min walk), Perkins (5-min walk), and Wendy's (7-min walk).
  • No, this hotel doesn't have a casino, but Fallsview Casino (15-min drive) and Casino Niagara (16-min drive) are both nearby.
  • Best Western St. Catharines Hotel & Conference Centre has an outdoor pool, a sauna, and a steam room, as well as a picnic area and a garden.
8.2.Very good.
  • 10.0.Exceptional

    Room was a bit out dated but overall comfortable Check in & out was fantastic

    Tricia, 2 night trip, Nov 27, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great Stay.

    Hotel was great. Room was clean. Richard at the front desk was amazing. However hotels.com never sent our reservation to the hotel. So when I went to check in I needed to call hotels and it took over a hour to straighten out. It was very frustrating.

    Melissa, 1 night trip, Nov 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Clean and quiet. Isabella was wonderful, cheerful and outstanding! We thoroughly enjoyed her spirit!

    1 night business trip, Oct 21, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Enjoy your rest. Cleaned and large rooms, frendly staff. 9 from 10

    2 night romance trip, Oct 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Restful sleep

    Stayed for one night room was comfortable and amazingly quiet. Shower was great lots of hot water.

    Sandra, 1 night trip, Sep 23, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great location with shopping close by. Easy to get to.

    1 night family trip, Sep 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great staff Quiet but right near the highway Lots of stuff within walking distance

    1 night family trip, Sep 16, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The staff were both helpful and very friendly. And their attention to safe guards to help prevent covid infections was much appreciated.

    1 night family trip, Sep 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel accommodated our needs greatly ! Grest service team there with Richard on the phone who helped me out a lot ! Room was very big and nice. Nice front desk service and well organized.

    Ward, 1 night family trip, Aug 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Well worth staying at.

    Friendly and consciousness staff. With the current situation with covid19 the staff go above and beyond to make sure guests are safe and enjoy their stay.

    Paul, 1 night business trip, Aug 26, 2020

    Verified Hotels.com guest review

See all 608 reviews