Firstly we paid for a 3 people room upgrade.
We got to the hotel and there was only 1 double bed and towels for 2 people.
Came downstairs to ask to fix the room and add an additional bed (we paid for 3 ADULTS!!)
The Receptionist asked for the height of the 3rd guest. Very weird in a 5 stars hotel.
They added a tiny small “bed” in a corner of the livingroom, had to ask for additional towels again and in the end the bed was such a poor quality I had my back hurting for 2 days. Really poor service and horrific 3rd bed.
The hotel was empty and the room costed £350 per night: if you cannot make a 3rd bed don’t advertise for it!!!