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Hotel H15 Luxury Palace

5.0 star property
Luxury hotel with spa, near Main Market Square
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Hotel H15 Luxury Palace

Photo gallery for Hotel H15 Luxury Palace

Lobby
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Courtyard
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Food and drink

Overview of Hotel H15 Luxury Palace

9.6 out of 10 Exceptional
9.6/10 Exceptional

Property highlights

  • Pool
  • Airport transfer
  • Pet friendly
  • Free WiFi
  • Restaurant
Map
Sw Jana 15, Kraków, 31-017
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Meeting rooms
  • Airport shuttle
Feel at home
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

View all photos for Superior

Living area

Superior

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite

  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Super Deluxe

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Super Deluxe

  • 47 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Living room

Luxury Suite

  • 75 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

About this area

What's nearby

  • In Kraków Old Town
  • Main Market Square - 3 min walk
  • Royal Road - 1 min drive
  • Oskar Schindler Factory - 6 min drive
  • Wawel Castle - 8 min drive
  • Wieliczka Salt Mine - 16 min drive

Getting around

  • John Paul II - Balice Airport (KRK) - 26 min drive
  • Kraków Łobzów Station - 12 min drive
  • Wieliczka Station - 14 min drive
  • Kraków Główny Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Pijalnia Wódki i Piwa - 3 min walk
  • Karmello - 2 min walk
  • Trattoria Degusti - 2 min walk
  • Beer House Pub Restauracja Pizzeria - 2 min walk
  • Lindo Bar - 2 min walk
Map

About this property

Hotel H15 Luxury Palace

Hotel H15 Luxury Palace puts you within a 10-minute drive of Main Market Square and offers an airport shuttle (available 24 hours) for PLN 170 per vehicle. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with hot stone massages, facials, or aromatherapy. An indoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel. Fellow travelers love the overall property condition.

Languages

English, Italian, Polish, Spanish, Ukrainian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 70 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (up to 22 lbs per pet)*
  • Service animals welcome
  • Specific rooms only*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Offsite parking within 656 ft (PLN 120 per day)

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Water dispenser

What to do

  • Bicycle tour information
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Conference space (1184 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable tableware only

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PLN 130 for adults and PLN 65 for children
  • Airport shuttle service is offered for an extra charge of PLN 170 per vehicle (one-way, maximum occupancy 3)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 100 per pet, per day

Parking

  • Parking is available nearby and costs PLN 120 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace Hotel
Hotel H15 Luxury Palace Kraków
Hotel H15 Luxury Palace Hotel Kraków

Frequently asked questions

Does Hotel H15 Luxury Palace offer free cancellation for a full refund?
Yes, Hotel H15 Luxury Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel H15 Luxury Palace?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel H15 Luxury Palace?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Hotel H15 Luxury Palace?
Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of PLN 100 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is airport shuttle service offered by Hotel H15 Luxury Palace?
Yes, an airport shuttle is available. The charge is PLN 170 per vehicle one-way.
What are the check-in and check-out times at Hotel H15 Luxury Palace?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Hotel H15 Luxury Palace and nearby?
Have fun with nearby activities like cycling and boat tours. Additional recreation nearby includes ecotours and segway rentals. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel H15 Luxury Palace also has a sauna and a steam room.
Are there restaurants at or near Hotel H15 Luxury Palace?
Yes, there's an onsite restaurant.
What's the area around Hotel H15 Luxury Palace like?
Hotel H15 Luxury Palace is in Kraków Old Town, a short 3-minute walk from Main Market Square and 3 minutes' walk from Royal Road.

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Perfect place to stay
Excellent, friendly, and very helpful staff. They could not have been nicer. Absolutely beautiful rooms- clean and spacious. Beautiful hotel with wonderful amenities. Great location close to the main square of the city. I highly recommended it without reservation!!
Sedarius, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stuart, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect stay in Krakow
One night in Krakow to end a holiday and it was the perfect place to stay. Truly beautiful hotel in an excellent location - just a couple of minutes walk to the main square in old town. The staff were incredible, the service was exemplary, and the decor was beautiful. I wouldn’t hesitate to stay here again. Breakfast was a delight too!
Annette, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chad, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Perfection!
Perfect in every respect. Staff do everything possible to make your stay memorable.
Darrel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Darrall, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sophie was happy
Second time staying at this hotel. My absolute favourite. Quick in and out this time due to travel constraints, but cannot say enough about service that is offered. I was staying with my cat Sophie this time and a bed was prepared for her which was so so kind. She slept elsewhere but it’s the thought that counts right? 😊 Will never stay anywhere else whilst in Krakow.
Karolina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptional property, with a great staff that even gave us a tour of the more special areas of the property, and history of the location. Great location, easy to walk through Krakow, attentive staff all the way around. Extra special thought to supply us with a bottle of Champagne as it was my birthday weekend. Thank you! The only issue we had, the previous occupant had used the balcony for smoking and left ashes and cigarette butts in the plants. Friendly staff cleaned it up right away after being notified, though.
Bruce, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review