September 28, 2023
Great location, dirty room.
1. The room we got had dirty walls and spiders coming out of the ceiling. Even after room cleaning service the toilet wasn't cleaned and there were spider webs on the ceiling. 2. Room cleaning service missed our room one day. 3. We asked for late check out (an extra 1 hour) and we were told no problem, but when we came to the room to get checked out they locked our key to the room (forgot that we asked late check out) and asked for extra payment for late check out even though they didn't say anything about extra cost when we asked for the late check out. 4. Breakfast was good but nothing you won't get at any other 4-5 star hotel, service at breakfast was good. 5. Location was the only feature of the hotel that was really great, possibly best Location in vienna.
Leolit, 3-night trip
Verified Hotels.com guest review