Grand Sunset Princess - All Inclusive

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Overview of Grand Sunset Princess - All Inclusive

Grand Sunset Princess - All Inclusive

4.5 star property
Playa del Carmen beachfront property with spa and free beach shuttle

7.6/10 Good

436 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is P10,155
Price available on 01/09/2022
Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 beach bars
  • 9 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 12 outdoor pools
  • Free children's club
  • Free beach shuttle
  • 24-hour fitness center
  • Free beach cabanas
  • Beach umbrellas
  • Beach towels
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Grand Coral Golf Riviera Maya - 19 min drive
  • Tres Rios Ecopark - 21 min drive
  • Quinta Avenida - 26 min drive
  • Mamitas Beach - 34 min drive
  • Playa del Carmen Main Beach - 30 min drive
  • Playa del Carmen Maritime Terminal - 33 min drive
  • Maroma Beach - 27 min drive
  • Playacar Golf Club - 38 min drive
  • Xplor Theme Park - 35 min drive
  • Xcaret Eco Theme Park - 38 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Cozumel Intl. Airport (CZM) - 12.6 miles/20.3 km
  • Free beach shuttle

About this property

Grand Sunset Princess - All Inclusive

At Grand Sunset Princess - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and volleyball. 12 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in Swedish massages, facials, and aromatherapy. Buffet Naranja, one of 9 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club, and a 24-hour fitness center.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals, snacks, and beverages included

Land activities

Volleyball

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 672 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Offsite

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 9 restaurants
  • 9 bars/lounges
  • 2 beach bars
  • 2 swim-up bars
  • Coffee/tea in a common area
  • Free daily reception
  • Room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Children's games
  • Toys
  • Children's books

What to do

  • On the beach
  • Free beach shuttle
  • Beach volleyball
  • Archery
  • Shopping

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Free pool cabanas
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 12 outdoor pools
  • Arcade/game room
  • Full-service spa

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 26-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals, snacks, and beverages included

Land activities

Volleyball

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Princess Spa. Services include Swedish massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Leonid, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Vacation ***10***
I have no idea how you could rate this place anything less than a 10. From check in to check out we were all extremely pleased. This our third trip to the Grand Sunset Princess and for sure will not be our last. Every time we go it gets better. We booked a Laguna Villa for us and a swim out room for our adult kids and we all were pleased. A few people need to be mentioned here as they went above and beyond. Sandra Galvin who I emailed with before and during my stay helped me out immensely with dinner reservations. She is a valuable resource for her employer. Andrea who was the concierge in Laguna Villas was outstanding. We got a cabana when we wanted one, she booked us a massage, and when my wife got sick, she delivered her medication to us right in the pool. (Vertigo, not Covid).She was excellent. Rafael, Hector and Yolanda in the Chill Out Club were nothing short of perfect. They treated our family like royalty as with everyone. Spend the cash for a dinner at the Chill Out Club, it is well worth the small expense. Said at the front desk did a great job getting the doctor for my wife off hours and handled our checkout flawlessly. Those are only a few people but all in all everyone was outstanding and friendly. The Covid test was simple and we had the results in less than 10 minutes. The food was ok, but there is something for everyone. Nobody could be unhappy. We had a clean room all the time. Room service was quick and hot. No issues with the Grand Sunset Princess.
Joseph, 7-night family trip
Verified Hotels.com guest review

2/10 Poor

On the first day they had us switch rooms twice. All the rooms smelled like mold, had flies/Nats everywhere, dust everywhere, appliances and furniture weren't disinfected. They even upgraded us to the platinum rooms and it was the same thing. I talked to other visitors and they had the same experience. I got fed up and checked out on the second day when I found some nasty black gunk in the toilet. The toilet wouldn't flush and when they fixed it the toilet still had black rings in it meaning this was sitting in the toilet for a long time.
Kemal, 5-night family trip
Verified Expedia guest review

4/10 Fair

Air-conditioning in the room is very low, no AC in the stores and restaurants. Food is ok but quantity is limited, empty dish in buffet area won't be refilled. Feels like they understaffed but even if they have enough people it is a challenge to get service.
Mikhail, 7-night family trip
Verified Expedia guest review

2/10 Poor

Rima, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Marcia, 4-night trip
Verified Expedia guest review

6/10 Good

The resort outdoor area is very nice and has a nice jungle feel. The food is ok, your typical all inclusive resort food, although a lot of times food was cold or not refilled when they ran out. Resort didn't bother much about seaweed removal from the beach. Overall a decent resort for it's money, but cleanliness could be a bit better
Leonid, 6-night romance trip
Verified Orbitz guest review

8/10 Very Good

Latoya, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Very clean resort. Well maintained. The staff is friendly, the food is very good and the basic room is great. Not a lot of water frontage — property is huge so a lot of walking between the restaurants, pool and beach area.
Nevil, 4-night trip with friends
Verified Expedia guest review

8/10 Very Good

nice and clean property. lots of food options and different activities going around at all the times. Only thing I didn't like was things are super expensive inside the resort as well as property is quite old. For example, bathroom in the room is typical, hot & cold water problems time to time, Jacuzzis are not clean in the balcony.
Jay, 4-night romance trip
Verified Expedia guest review