Neya Porto Hotel

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Overview of Neya Porto Hotel

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Neya Porto Hotel

4.0 star property
4-star hotel in Lordelo do Ouro e Massarelos with spa and restaurant

8.6/10 Fabulous

39 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
  • Meeting Facilities
Map
Rua de Monchique, 35-41, Porto, 4050-394
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • Free use of bicycles
  • Self parking
  • In-room childcare
  • Conference center
  • Business center
  • 3 meeting rooms
For families
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Children's club (free)
  • Private bathroom
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Lordelo do Ouro e Massarelos
  • Porto Historic Center - 4 min drive
  • Ribeira Square - 5 min drive
  • Porto Cathedral - 11 min drive
  • Casa da Musica - 11 min drive
  • Duoro River - 12 min drive

Getting around

  • Porto Airport (OPO) - 24 min drive
  • General Torres Station - 3 min drive
  • Gaia Station - 6 min drive
  • São Bento Station - 18 min walk
  • Monchique Stop - 3 min walk
  • Alfândega Stop - 3 min walk
  • Entre Quintas Stop - 7 min walk

About this property

Neya Porto Hotel

Neya Porto Hotel features a rooftop terrace and a free kids' club. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and local cuisine is served at Viva Porto, which is open for lunch and dinner. Other highlights at this upscale hotel include a bar/lounge, a snack bar/deli, and free bike rentals. The property is just a short walk to public transportation: Monchique Stop is 3 minutes and Alfândega Stop is 3 minutes.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Clean & Safe (Portugal)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 124 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 20 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Childcare in room (surcharge)
  • Children's games
  • Toys
  • Art supplies
  • Children's books
  • Changing table

Working away

  • Business center
  • 3 meeting rooms
  • Conference center (1346 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Free bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Communal living room
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Neya Day Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily.

Dining

Viva Porto - This restaurant specializes in local cuisine and serves lunch and dinner. Reservations are required.
Ultimo - Overlooking the ocean, this rooftop bar serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 18 for adults and EUR 9 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 50.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

  • Self parking costs EUR 20 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Neya Porto Hotel Hotel
Neya Porto Hotel Porto
Neya Porto Hotel Hotel Porto

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.3/10

Cleanliness

8.4/10

Staff & service

9.1/10

Amenities

9.5/10

Property conditions & facilities

9.4/10

Eco-friendliness

8/10 Very Good

Lovely stay. Location was perfect as it was away from the main city but close enough to walk in to attractions, bars and restaurants (15mins to Riberia square). Wouldn’t hesitate to stay again. Bathrooms need updating. The shower pressure and temperature are great. But the shower doors don’t open very well. A fan in the bathroom would be good to help with the damp smell.
Emma, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Great hotel, brand new. Lovely roof top bar, comfortable rooms. Could do with a small swimming pool for hotter months but all in all brilliant stay.
Dan, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Great hotel but not perfect
I wish I could give this place 5 stars because it's a beautiful hotel in a beautiful location, but I just can't. Things started poorly when we arrived and they couldn't find our booking, apparently a miscommunication between the hotels.com system and their own. They upgraded us to a duplex room (two-storeys) but I had paid to make sure we had a room with a balcony and this room was on the first floor with no balcony. They sent us a dessert and bottle of port to make up for it, so the effort to try and rectify the situation was greatly appreciated, but it just wasn't the room we were hoping for. The worst experience we had was with the hotel bikes. Firstly, there are only two for the entire hotel, which is just ridiculous, but they were always available, and now I know why. Probably the worst bikes I've ever ridden. Most of the gears don't work and the second time we used them, I went to push up a hill and the chain completely snapped off. The chain was extremely rusted and once a bit of pressure was applied to it, it gave way and I forced to ride it back like a scooter. At the price point of this hotel, if they want to be providing bikes, they need to be of much better quality, go and buy some new ones. Other than this, the room was very comfortable (although the shower was leaking) and the breakfast is exceptionably good. I'd considering giving them a second chance if I ever returned.
Aaron, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Driving to the property with my car was the most stressful event of the whole trip. There is no driveway, we had to climb on the curb and cross the tram line to park on the curb. There was no doorman or attendant. Strange hotel, there was no shampoo, lotion on kleenex in the room, yet beautiful location.
Lisya, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jacob, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Peter, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Go to Porto it’s beautiful
Leonard, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent- Highly Recommended
An excellent hotel- service, staff, food, breakfast- all top class. Would definitely return.
Mary, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful view of the river, the hotel was very quiet and clean. The staff went out of their way to assist us in all we needed. I will come back for sure!
Shelly, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

federico, 1-night trip with friends
Verified Hotels.com guest review