Crystalbrook Flynn

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Pool
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Overview of Crystalbrook Flynn

Crystalbrook Flynn

5.0 star property
Luxury hotel with spa, near Cairns Esplanade

9.2/10 Superb

126 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
85 Esplanade, Cairns, QLD, 4870
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • 24-hour room service
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli
  • Laundry service
For families
  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains
  • Elevator
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Central Shopping Centre - 12 min walk
  • Reef Hotel Casino - 1 min drive

Getting around

  • Cairns Intl. Airport (CNS) - 13 min drive
  • Cairns Station - 13 min walk
  • Freshwater Station - 17 min drive
  • Redlynch Station - 19 min drive

About this property

Crystalbrook Flynn

Located 4 mi (6.4 km) from the airport, Crystalbrook Flynn puts you 0.2 mi (0.4 km) from Cairns Esplanade and 0.6 mi (1 km) from Cairns Central Shopping Centre. You can visit the spa to indulge in deep-tissue massages, body wraps, or mani/pedis, and Boadwalk Social serves lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a bar/lounge, and a 24-hour fitness center.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 311 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive smart lock details

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 12 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 2019
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa

Accessibility

  • Elevator
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Eleme. Services include deep-tissue massages, facials, body wraps, and body scrubs.

The spa is open daily.

Dining

Boadwalk Social - This family restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Flynn's Italian - This family restaurant serves breakfast and dinner. Open daily.
Whiskey and Wine - Onsite restaurant. Open daily.

Fees & policies

Refundable deposits

  • Deposit: AUD 75 per accommodation, per day

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 32 for adults and AUD 15 for children (approximately)
  • Credit card charges are subject to an extra charge of 1 percent

Children & extra beds

  • Rollaway beds are available for AUD 60.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds

Parking

  • Self parking costs AUD 12 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Crystalbrook Flynn Hotel
Crystalbrook Flynn Cairns
Crystalbrook Flynn Hotel Cairns
Flynn a Crystalbrook Collection Hotel

Frequently asked questions

Overall score and ratings

9.2

Superb

9.7/10

Cleanliness

9.5/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Steve, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Overall a pleasant stay and hotel is in a great location, so handy for all local attractions. Disappointingly our bank card was debited on arrival for our 6 night stay together with a security deposit. We were informed that a 'hold' would be placed for security deposit only. Prior to checking out our bank was debited again for full payment of 6 night stay. Informed by staff this is normal practice?? Not happy that $2400 of our own money not available for use during our holiday! Staff stated funds should be available within 30 minutes after check out but did not become available until we had returned home 24hrs later. Received no contact following our complaint from staff, so don't appear to rate customer service or satisfaction highly.
Linda, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous
An absolutely wonderful and modern place to stay. You can walk everywhere easily and our Seaview room lived up to the description. The rooms are almost soundproof so that with the door closed you don’t hear the airport or even the open bar downstairs. Very comfortable bed. Our only criticism would be the design of the main Abbot Street entrance. There is no ramp to wheel up your cases and no-one on the door to lift them up the very steep steps for you. Not what older people need from a 5 star hotel. The assistants on reception are supposed to do this, but that’s not possible when they are on the phone or assisting other guests at the front desk. Definitely needs a doorman and give the architect the thumbs down! That said, would go back in a heartbeat.
Sharyn, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best
This was a beautiful hotel. Staff were so friendly and helpful. Room was great- large and very modern. Great location too- close to everything
Margaret, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adam, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Modern hotel ..best location and amenities
Only stayed 1 night loved it, so decided to return for a long weekend. Rooms are small but beautifully finished..so modern. Hotel amenities beyond our expectations.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Chris, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect location
Craig, 4-night trip
Verified Wotif guest review