The Queen at Chester Hotel, BW Premier Collection

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Overview of The Queen at Chester Hotel, BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection

4.0 star property
4-star hotel with restaurant, near Roman Amphitheatre

8.2/10 Very Good

992 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Bathtub
  • Connecting rooms available
The price is P4,161
Price available on 27/07/2022
City Rd, Chester, England, CH1 3AH
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Free train station pick-up
  • Fitness center
  • Self parking
  • 24-hour room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Chester
  • Roman Amphitheatre - 14 min walk
  • Chester Cathedral - 15 min walk
  • Chester City Walls - 16 min walk
  • Chester Racecourse - 22 min walk
  • University of Chester - 24 min walk
  • Grosvenor Park - 1 min drive
  • Chester Castle - 6 min drive
  • Eastgate Clock - 3 min drive
  • Chester Town Hall - 7 min drive
  • St Mary's Church - Handbridge - 7 min drive

Getting around

  • Manchester Airport (MAN) - 42 min drive
  • John Lennon Airport (LPL) - 45 min drive
  • Chester Station - 1 min walk
  • Bache Station - 8 min drive
  • Ellesmere Port Station - 10 min drive
  • Free train station pick-up

About this property

The Queen at Chester Hotel, BW Premier Collection

When you stay at The Queen at Chester Hotel, BW Premier Collection, you'll be within a 10-minute drive of Chester City Walls and Chester Racecourse. Guests can visit the fitness center for a workout or grab a bite to eat at Kings Quarters, which serves breakfast and dinner. A bar/lounge, a terrace, and a garden are other highlights at this upscale hotel. Fellow travelers love the location and comfortable guestrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 128 rooms
  • Arranged over 4 floors


  • Check-in time from 4:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Uncovered onsite self parking (GBP 15 per night)


  • Free train station pick-up

Other information

  • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Working away

  • Business center
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services


  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Fitness center


  • Elevator
  • In-room accessibility

Languages spoken

  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls


  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Kings Quarters - This restaurant serves breakfast and dinner.
Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • To-go breakfast is offered for an extra charge of GBP 12.00 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)


You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Uncovered self parking costs GBP 15 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Overall score and ratings


Very Good




Staff & service




Property conditions & facilities



10/10 Exceptional

Fab stay
Lovely 2 nights stay for my 50th birthday staff service breakfast check in just brilliant
Lorraine, 2-night trip
Verified guest review

10/10 Exceptional

Linda, 2-night trip
Verified guest review

4/10 Fair

Faded Victorian Glory
Faded Victorian glory mixed slightly shabby decor. Parking expensive £10 per night not mentioned when booked. Fire alarm at 9am getting everyone out didn’t help. Convenient for railway station but probably wouldn’t stay again
Patricia, 1-night business trip
Verified guest review

6/10 Good

Laura, 1-night trip
Verified guest review

10/10 Exceptional

Comfortable Stay
Rooms were clean and comfortable. The hotel had a nice theme thoughout and would definatley stay here again when in Chester. Very good value for money.
Stephen, 1-night business trip
Verified guest review

10/10 Exceptional

Mo, 1-night trip
Verified guest review

8/10 Very Good

Day at Queens
Anthony, 1-night trip
Verified guest review

10/10 Exceptional

Great hotel but parking expensive
William, 4-night trip
Verified guest review

4/10 Fair

Disappointing but ok
We stayed for 2 nights with a couple of friends. We had the gold membership so I naively tried to use it for the first time. We called to find out if the hotel was part of its VIP scheme and if we could get a free upgrade, they said yes, they’ve called the hotel and confirmed, all we need to do is ask them at reception. Upon arriving we were all wowed by the grandness of the lobby and bar. We spoke to the front desk and they confirmed the free upgrade ready for check in later that day. When we came back to check in they switched our room. We paid £135 for our room, this was much more than the two couples who also booked standard rooms. Turns out we got the worst room!!! It was in a completely different building, the TV was very dated compared to other rooms and what was advertised, the bathroom was mouldy with no toilet lid, the room itself was tiny and annoyingly no sockets beside the bed. In comparison both the other couples received lovely large clean rooms with new TVs and accessible sockets. Regardless we stayed and enjoyed, especially the bar. Unfortunately the bar staff didn’t know much, they didn’t know their own happy hour rules, or how to make a simple G&T - but big shout out to Rhys!! A real gem! Lastly when we went to check out the hotel asked us to pay a £50 upgrade fee (which I disputed and they waived), but when I tried to politely talk about my stay (I was not asked) the gentlemen just said “well I don’t know much about that.”
2-night trip with friends
Verified guest review

10/10 Exceptional

Perfect city hotel
Lovely hotel. Very clean. Friendly and inviting. Will definitely return.
Michelle, 1-night trip
Verified guest review