The Ritz-Carlton, Kuala Lumpur

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Overview of The Ritz-Carlton, Kuala Lumpur

The Ritz-Carlton, Kuala Lumpur

5-star property
Luxury hotel with full-service spa, connected to a shopping center, near Pavilion Kuala Lumpur

8.8/10 Fabulous

891 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
168 Jalan Imbi, Kuala Lumpur, 55100
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Self parking
  • 24-hour room service
  • Conference center
  • Business center
  • 15 meeting rooms
For families
  • Free cribs/infant beds
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • In Golden Triangle
  • Pavilion Kuala Lumpur - 4 min walk
  • Berjaya Times Square - 9 min walk
  • KLCC Park - 16 min walk
  • Suria KLCC Shopping Centre - 19 min walk
  • Petronas Twin Towers - 21 min walk
  • Kuala Lumpur Tower - 9 min drive
  • Petaling Street - 3 min drive
  • Merdeka Square - 4 min drive
  • Kuala Lumpur Sentral - 11 min drive
  • Mid Valley Megamall - 14 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 36 min drive
  • Kuala Lumpur International Airport (KUL) - 44 min drive
  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Kuala Lumpur Pasar Seni Station - 4 min drive
  • Kuala Lumpur Sultan Ismail Station - 5 min drive
  • Bukit Bintang Station - 8 min walk
  • Imbi Station - 10 min walk
  • Raja Chulan Station - 14 min walk

About this property

The Ritz-Carlton, Kuala Lumpur

5-star luxury hotel revitalized in 2016 and located in the heart of Golden Triangle
Pavilion Kuala Lumpur and Berjaya Times Square are located near The Ritz-Carlton, Kuala Lumpur, which provides a terrace, shopping on site, and a garden. Indulge in a manicure/pedicure, a massage, and a facial at Spa Village, the onsite spa. The onsite restaurant, Li Yen, features Chinese cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and car rentals on site.
You'll also find perks like:
  • An outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and limo/town car service
  • Multilingual staff, wedding services, and an elevator
  • 15 meeting rooms, smoke-free premises, and concierge services
  • Guest reviews speak highly of the proximity to shopping
Room features
All 365 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and deep soaking tubs
  • 55-inch LCD TVs with premium channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

Languages

Arabic, Chinese (Mandarin), English, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for lunch and dinner
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 365 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MYR 12 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service

What to do

  • Shopping

Working away

  • Business center
  • 15 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Built in 1997
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna

Accessibility

  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Grab bar in bathtub
  • Stair-free path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • Japanese
  • Malay

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Village. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Li Yen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
The Cobalt Room - This restaurant specializes in international cuisine and serves breakfast only. Open daily.
The Patisserie - This delicatessen specializes in international cuisine and serves brunch and lunch. Open daily.
The Lobby Lounge - This lobby lounge serves lunch and light fare. Open daily.
The Library - This fine-dining restaurant serves dinner only. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 65 for adults and MYR 32.5 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Parking

  • Self parking costs MYR 12 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for lunch and dinner.

At check-in, guests must provide a record of full COVID-19 vaccination.

Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Kuala Lumpur Ritz-Carlton
Ritz-Carlton Hotel Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Ritz-Carlton Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
The Ritz-Carlton Kuala Lumpur Hotel
The Ritz Carlton Kuala Lumpur
The Ritz Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does The Ritz-Carlton, Kuala Lumpur offer free cancellation for a full refund?
Yes, The Ritz-Carlton, Kuala Lumpur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Ritz-Carlton, Kuala Lumpur?
As of October 3, 2022, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Kuala Lumpur on October 9, 2022 start from P 6,640, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton, Kuala Lumpur?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Ritz-Carlton, Kuala Lumpur?
Yes, there's an outdoor pool.
Are pets allowed at The Ritz-Carlton, Kuala Lumpur?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Ritz-Carlton, Kuala Lumpur?
Yes. Self parking costs MYR 12 per night. Parking spots may be limited.
What are the check-in and check-out times at The Ritz-Carlton, Kuala Lumpur?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at The Ritz-Carlton, Kuala Lumpur and nearby?
The Ritz-Carlton, Kuala Lumpur has a spa and an outdoor pool, as well as a health club and a garden.
Are there restaurants at or near The Ritz-Carlton, Kuala Lumpur?
Yes, Li Yen offers Chinese cuisine. Nearby restaurants include Grand Harbour (4-min walk), TWG Tea Salon & Boutique (4-min walk), and Ichi Zen Japanese Restaurant (4-min walk).
Does The Ritz-Carlton, Kuala Lumpur have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around The Ritz-Carlton, Kuala Lumpur like?
The Ritz-Carlton, Kuala Lumpur is in Golden Triangle, a short 8-minute walk from Bukit Bintang Station and 4 minutes' walk from Pavilion Kuala Lumpur.

Overall score and ratings

8.8

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Prenavin, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Terence KW, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great property, clean, and service was exceptional. Located in a prime area of KL
Anita, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

It would be easier to list what wasn’t so good about the hotel as there are so many positives. First and foremost, service was impeccable. At no time do you think any of the staff are being put out by requests, reception are always responsive often going above and beyond, cleaning, waitering and general hospitality was second to none. Nilufer was our star during breakfast who made us feel special every time and made sure we wanted for nothing. With a baby in tow it’s nice to know that at least this 5 star hotel don’t treat you any differently. Rue on reception helped with site seeing ideas and the rest of the staff all made us feel welcome. Add to that the look and feel of the hotel, the thought put into design of the various dining and lounging areas, the cleanliness, the location attached to Starhill Gallery opposite Pavillion and a short walk to the metro and nearby sites and finally the general ambience which makes you feel you’re in a movie at times! There are some very minor areas that are showing their age (bathrooms, carpets, etc) but anything too modern would look out of place anyway. A few more baby friendly amenities would be nice. The tour guide service was very informative but expensive in comparison to simply booking through trip advisor for example. None of which lessened our enjoyment of the stay. Would gladly come back when we can afford it again!
Mahfuz, 7-night family trip
Verified Ebookers guest review

10/10 Exceptional

RCKL was a wonderful stay for my family even though it caters more to business clients.
Raihana, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Eric, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Chee Kiong, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Room was spacious and clean. Toilet was a great surprise. Staffs was welcomi and warm. Was a great stay.
Chuan Chong, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Service is very bad
KEITA, 1-night trip
Verified Expedia guest review