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Copal Tulum Hotel

Photo gallery for Copal Tulum Hotel

Couples treatment rooms, body treatments, aromatherapy
2 outdoor pools
Front of property
Premium bedding, down comforters, memory foam beds, minibar
Private kitchen

Overview of Copal Tulum Hotel

VIP Access

Copal Tulum Hotel

4.5 star property
Luxury hotel with 2 restaurants, near Playa Paraiso
8.2 out of 10 Very Good
8.2/10 Very Good

586 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Calle Ixchel sn, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Pool bar
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Tulum National Park - 3 min drive
  • Las Palmas Public Beach - 8 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Tulum Beach - 8 min drive
  • Playa Paraiso - 15 min drive
  • Gran Cenote - 10 min drive
  • Sian Ka'an Biosphere Reserve - 14 min drive
  • Soliman Bay - 24 min drive
  • Xel-Há Park - 16 min drive
  • Dos Ojos Cenote - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive
  • Airport shuttle (surcharge)

Restaurants

  • La Baguette - 16 min walk
  • Coati Café Tulum - 13 min walk
  • Safari Comedor Zama - 6 min walk
  • Rossina Cafe - 8 min walk
  • Nikkori Tulum - 5 min walk
Map

About this property

Copal Tulum Hotel

Putting you within a 10-minute drive of Tulum Beach and Tulum Mayan Ruins, Copal Tulum Hotel offers an airport shuttle (available 24 hours) for MXN 2500 per vehicle. You can visit the spa to be pampered with deep-tissue massages, facials, or aromatherapy, and Copal, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a poolside bar, and a 24-hour fitness center. Fellow travelers love the breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 85 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (late night)

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Handrails in hallways
  • Handrails in stairways

Room amenities

Be entertained

  • 43-inch Smart TV
  • Satellite TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • In-room massage
  • Deck or patio
  • Yard

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Chef

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Copal - Overlooking the garden, this delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 360–360 per person
  • Airport shuttle service is offered for an extra charge of MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 17 costs MXN 250 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Does Copal Tulum Hotel offer free cancellation for a full refund?
Yes, Copal Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Copal Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Copal Tulum Hotel?
Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Copal Tulum Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Copal Tulum Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Copal Tulum Hotel?
Yes, an airport shuttle is available. The charge is MXN 2500 per vehicle one-way.
What are the check-in and check-out times at Copal Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Copal Tulum Hotel and nearby?
Copal Tulum Hotel has 2 outdoor pools and a spa, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Copal Tulum Hotel?
Yes, there are 2 onsite restaurants, featuring international cuisine and garden views.
Does Copal Tulum Hotel have any outdoor private spaces?
Yes, every room features a deck or patio and a yard.

Reviews

8.2

Very Good

8.7/10

Cleanliness

8.4/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Best hotel i have ever stayed at
This was an amazing hotel, the customer service was unbelievably amazing, super helpful and kind. I had my own pool and there were 2 other pools! Clean towels every day, fresh lemon water every day.
Sierra, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Mikahl, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emily, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

I loved how friendly the staff was. I loved the view from my room. I highly suggest getting a room with your own private pool.
ADRIELLE, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

This was our second stay and won’t be staying here again. We came for 7 nights in October and it was ok stay in Aldea Zama so we decided book another 3 nights in March and other 4 nights we stayed on Tankah Bay. Daily housekeeping wasn’t that great, no towels changed, old sponge left in the kitchen. No cutting boards to cut fruit. Plunge pool very cold not worth paying extra to have it. I would look elsewhere, the development in the area is huge so many options to choose from. Neighborhood is little sketchy too, If you don’t have a car I wouldn’t stay here- a lot of street dogs around. Copal is mostly for young people, who come party to Tulum I wouldn’t stay here with kids. If you are planning to go out on Saturday night to Tulum Beach and not drive, the cab is $30 usd and back $50 usd. Staying closer to Tulum Beach is very convenient if you are not renting a car. Kokoro is nice place to have a dinner
Jana, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

I liked everything :)
Sabrina, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

We stayed here while in Tulum and it was great. It’s a beautiful hotel with lots of amenities. Both restaurants on site had great food. The staff was wonderful! Great customer service. Everyone was welcoming, inviting, nice and helpful especially AB, Johnny, Aaron (Kokoro), Angel, Claudio and Daniel. They also helped me pull off a birthday surprise package last minute. I can’t wait to come back!
Morgan, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Breath taking hotel! Staff is extremely friend. We had a private pool and we loved it. All the tress on the property make it feel as if you were on an island. They have a restaurant on the property and staff 24 hrs!
Jesse, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

It is a very chill, beautiful place. The rooms are amazing, though they all seem to have different amenities so check when booking. The staff are all super friendly and welcoming, and we had the best stay,
Lara, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

This was our first trip to Tulum, so we were relatively unfamiliar with the town’s zones. Copal Tulum is located on the north side of Aldea Zama, a massive new, upscale development between the village and the ocean. The area around this hotel is mostly built-out. The Copal location was convenient for a daytime walk or a M$200 nighttime taxi ride to the town center. It is also quick bike ride/taxi to the ocean. The hotel itself has great amenities including: 2 on-site restaurants, quick room service, a newer workout facility, a helpful concierge, pools on the roof and in the lusciously-green courtyard, and bike/moped/atv rental outside the front desk area. All staff— especially Ana, Claudio, and Johnny — were always smiling and helpful. Our concierge set us up with a perfect afternoon at a nearby beach club. The accommodations were perfect for our family of four with two teenagers. Two thumbs up. Would definitely stay here again.
Verified Orbitz guest review