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All properties in Playa del Carmen, Quintana Roo, Mexico

Maroma, A Belmond Hotel, Riviera Maya

Upscale beachfront hotel with spa, near Maroma Beach

  • Free on-the-go breakfast, free WiFi, and free parking

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1 / 84Beach
Carretera Cancun Tulum Km 51, Playa del Carmen, 77710, QROO, Mexico
9.4.Exceptional.
  • It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful…

    Mar 25, 2021

  • Beautiful resort

    Mar 20, 2021

See all 26 reviews

Official standards

This property advises that it adheres to Belmond Protects (Belmond) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 63 guestrooms
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 3 outdoor pools

What’s around

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 6.7 mi / 10.8 km
  • Quinta Avenida - 10.9 mi / 17.5 km
  • Puerto Morelos Town Square - 11.7 mi / 18.8 km
  • Puerto Morelos Reef - 11.7 mi / 18.9 km
  • Xcaret Eco Theme Park - 19.7 mi / 31.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room (Oceanfront One Bedroom Suite)
  • Deluxe Room, Ocean View (Deluxe Ocean View Room)
  • Suite, Ocean View (Master)
  • Suite, Garden View (Master Garden Family Suite)
  • Deluxe Room, Garden View (Deluxe Garden View Room)
  • Junior Suite, Ocean View (Ocean View Junior Suite)

What’s around

Landmarks

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 6.7 mi / 10.8 km
  • Quinta Avenida - 10.9 mi / 17.5 km
  • Puerto Morelos Town Square - 11.7 mi / 18.8 km
  • Puerto Morelos Reef - 11.7 mi / 18.9 km
  • Xcaret Eco Theme Park - 19.7 mi / 31.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive
  • Airport shuttle (surcharge)
map
See on map
Carretera Cancun Tulum Km 51, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 63 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets allowed*
  • 2 per room (up to 11 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free uncovered onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Free on-the-go breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Sailing on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • Business center
  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 936
  • Conference space size (meters) - 35
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 16
  • Year Built - 1980
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available
  • Furnished patio

Freshen up

  • Partially open bathroom
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Kinan Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Dining

El Restaurante - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

La Cantina - This bar specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Freddy's Bar - This beachfront bar specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Sailing on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site

Nearby

  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Windsurfing nearby

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2827 per vehicle (one-way, Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Childcare is available for an extra charge
  • Rollaway beds are available for MXN 100.0 per night
  • Children's club access is available for an extra charge
  • Babysitting/childcare is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pet deposit: MXN 3680 per stay
  • Pets are allowed for an extra charge of MXN 3680 per pet, per night
  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:00 AM to 8:00 PM
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Guests under 3 years old are not allowed in the spa
  • Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Parties and events are allowed on site.

Long-term renters welcome.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

  • Belmond Maroma
  • Belmond Maroma Resort Spa
  • Maroma, A Belmond Hotel, Riviera Maya Hotel
  • Maroma, A Belmond Hotel, Riviera Maya Playa del Carmen
  • Maroma, A Belmond Hotel, Riviera Maya Hotel Playa del Carmen
  • Belmond Maroma Resort
  • Belmond Resort
  • Maroma Belmond
  • Maroma Resort
  • Maroma Hotel Playa Del Carmen
  • Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
  • Maroma Resort Spa

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Maroma, A Belmond Hotel, Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Parking spots may be limited.
  • Yes, there are 3 outdoor pools. Guests have pool access from 6:00 AM to 8:00 PM.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 11 lbs per pet. There's a charge of MXN 3680 per pet, per night, and there's also a deposit of MXN 3680 per stay. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, El Restaurante offers alfresco dining, Mexican cuisine, and garden views. Nearby restaurants include Restaurante del Lago (2.9 mi), Cirque Du Soleil Joya (3.4 mi), and Blue Fish (3.7 mi).
  • Yes, an airport shuttle is available. The charge is MXN 2827 per vehicle one-way.
  • Have fun with onsite activities like sailing, volleyball, and cycling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , Pilates, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Maroma, A Belmond Hotel, Riviera Maya also has a private beach, a 24-hour fitness center, and a sauna, as well as a picnic area and a garden.
9.4.Exceptional.
  • 4.0.Fair

    Literally on the beach, could see the ocean and hear the waves at all times

    2 night romance trip, Feb 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Charming and Authentic

    Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming.

    RYAN, 2 night trip, Nov 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.

    Beverly, 3 night trip, Oct 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic Stay At The Belmond

    Our stay at the Belmond Maroma was absolutely perfect. The service was spectacular. The staff was friendly and so helpful with anything we wanted. It's a beautiful resort in a beautiful location. I would highly recommend this hotel.

    Stephen, 7 night trip, Sep 19, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful property, excellent service and staff. Best beach in the world.

    4 night romance trip, Feb 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Outstanding food and service, great beach and beach amenities

    2 night romance trip, Feb 6, 2020

    Verified Expedia guest review

  • 8.0.Very good

    maroma

    another wonderful stay at Maroma. The people make this resort super special

    1 night trip, Jan 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone!

    Barbara, 4 night family trip, Jan 21, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Belmont Maroma is amazing! I have already looked into going back and we haven’t even left here. The food was fantastic which is always a big concern for me when traveling to Mexico as I’ve had bad experiences at an all inclusive resort in Mexico before. The food at Belmont was fantastic! Overall we had a blast and can’t wait to return.

    Sarah, 4 night romance trip, Jan 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent service, beautiful grounds, quiet. Lovely room and pools. Lots of space, good yoga.

    Virginia, 4 night romance trip, Jan 9, 2020

    Verified Expedia guest review

See all 26 reviews