6/10 Good
December 9, 2020
BEWARE the rooms with no windows!
BEWARE of the standard rooms! They don't have any windows. It's written in the detailed information about the room, but this should be made a lot more obvious! This is very important to know about the room, and not expected from a 4 star hotel.
The room itself was clean and comfortable, and the general facilities of the hotel was also good. There is a common area with nice furnishings and a good view.
A twin room was requested, but they didn't see this request in the reservation. When asked to change into a twin room, they said the beds were bolted together and we could do this ourselves. When asking for a room with windows, they said they were all full and it's written in the room details about having no windows. Really poor attitude / customer service.
Mark, 2-night family trip
Verified Hotels.com guest review