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Hotel Lucerna Ciudad Juarez
VIP
Luxury hotel with outdoor pool, near Hospital de la Mujer
- Great for families
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
From
P3,546
Restrictions related to your trip
COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival. Check restrictions for your trip.Opens in a new window
Image gallery
8.4.Very good.537 verified Hotels.com guest reviews
There is no complaints about our stay. This hotel has great services, great customer…
Apr 2, 2021
Very nice and clean great customer service definitely a great place to stay..
Mar 13, 2021
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- 48 hours Gap period enforced between guest stays -
- Contactless check-in is available
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Individually-wrapped food options are available
- Guests are provided with free hand sanitizer
Guests rated location
Safe100 positive mentions
Dining options73 positive mentions
Convenient64 positive mentions
Easy parking64 positive mentions
Shopping60 positive mentions
- Free WiFi
- Free parking
- Pool
- Bathtub
- Non-smoking
- Gym
Property highlights
Main amenities
- 138 smoke-free guestrooms
- Daily housekeeping
- Restaurant and bar/lounge
- Outdoor pool
- Breakfast available
- Free childcare
For families
- Babysitting or childcare (free)
- Private bathroom
- Premium TV channels
- Television
- Daily housekeeping
- Laundry facilities
What’s around
- Heart of Ciudad Juarez
- Hospital de la Mujer - 3 min walk
- Plaza de las Americas - 11 min walk
- Jaime Canales Lira Stadium - 12 min walk
- Estadio 20 de Noviembre - 12 min walk
- El Paso Zoo - 3 mi / 4.8 km
The following facilities or services will be unavailable from April 1 2021 to April 30 2021 (dates subject to change):
- Swimming pool
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Deluxe Room, 1 King Bed, Balcony
- Deluxe Double Room, Balcony
- Exclusive Single Room
- Room
Location
- Heart of Ciudad Juarez
- Hospital de la Mujer - 3 min walk
- Plaza de las Americas - 11 min walk
What’s around
Landmarks
- Heart of Ciudad Juarez
- Hospital de la Mujer - 3 min walk
- Plaza de las Americas - 11 min walk
- Jaime Canales Lira Stadium - 12 min walk
- Estadio 20 de Noviembre - 12 min walk
- El Paso Zoo - 3 mi / 4.8 km
- American Consulate - 5.5 mi / 8.9 km
- University of Texas at El Paso - 6.5 mi / 10.5 km
- Don Haskins Center - 7.1 mi / 11.4 km
- Sunland Park Racetrack and Casino - 10.2 mi / 16.5 km
Getting around
- El Paso International Airport (ELP) - 28 min drive
- Abraham Gonzalez Intl. Airport (CJS) - 23 min drive
- El Paso Union Depot - 7 min drive
- Area shuttle
At a glance
Hotel size
- This hotel has 138 rooms
- This hotel is arranged over 7 floors
Arriving/leaving
- Check-in time 3 PM-midnight
- Check-out time is 1 PM
- Express check-in/out
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Special check-in instructions
Front desk staff will greet guests on arrival.
Required at check-in
- Credit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21
Children
- Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)
- Free babysitting/childcare
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi and wired Internet access in rooms
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
Other information
- Smoke-free property
In the hotel
Food and drink
- Buffet breakfast daily (surcharge)
- Restaurant
- Bar/lounge
- 24-hour room service
Things to do
- Outdoor pool
- Fitness facilities
Working away
- 24-hour business center
- One meeting room
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Laundry facilities
- Wedding services
- Porter/bellhop
Facilities
- Number of buildings/towers - 2
- Elevator
- Safe-deposit box at front desk
Accessibility
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible parking
Languages Spoken
- English
- Spanish
In the room
Home comforts
- Bathrobes
- Slippers
- Iron/ironing board (on request)
Sleep well
- Blackout drapes/curtains
- Premium bedding
Things to enjoy
- Balcony
Freshen up
- Private bathroom
- Shower/tub combination
- Hair dryer
Be entertained
- 32-inch TV
- Premium TV channels
- IPod docking station
Stay connected
- Desk
- Free WiFi
- Free local calls
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Access via exterior corridors
Small print
Also known as
- Hotel Lucerna Ciudad Juarez
- Lucerna Ciudad Juarez
- Hotel Lucerna Ciudad Juarez Hotel
- Hotel Lucerna Ciudad Juarez Ciudad Juarez
- Lucerna Ciudad Juarez
- Hotel Lucerna Ciudad Juarez Hotel Ciudad Juarez
- Lucerna Ciudad Juarez Hotel
- Lucerna Hotel Ciudad Juarez
Optional extras
Buffet breakfast is offered for an extra charge of USD 11 per person (approximately)
Policies
The deposit amount is equivalent to 1 night if paid in cash.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available through room service.
Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Hotel Lucerna Ciudad Juarez does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking.
- Yes, there's an outdoor pool. The swimming pool will be unavailable from April 1 2021 to April 30 2021 (dates subject to change).
- Sorry, pets aren't allowed.
- You can check in from 3 PM - midnight. Check-out time is 1 PM. Express check-in and check-out and contactless check-in and check-out are available.
- Yes, there's an onsite restaurant, Acueducto. Nearby restaurants include Sanborn's (3-min walk), CUSTODIA DE SAN PABLO RESTAURANT MUSEO TEATRO (14-min walk), and Mimbre Restaurante (2.1 mi).
- No, this hotel doesn't have a casino, but Speaking Rock Entertainment Center (17-min drive) and Sunland Park Racetrack and Casino (23-min drive) are both nearby.
- Hotel Lucerna Ciudad Juarez has an outdoor pool and a fitness center.
8.4.Very good.537 verified Hotels.com guest reviews
- 10.0.Exceptional
It was a great stay
Ivan, 2 night family trip, Mar 4, 2021
Verified Hotels.com guest review
- 8.0.Very good
Necesitan maquinas de hielo en cada piso
Rigoberto, 2 night family trip, Feb 19, 2021
Verified Hotels.com guest review
- 8.0.Very good
I never got my VIP benefits, never offered and when i mention they said benefits does not include upgrades.
Jorge, 3 night family trip, Jan 7, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Excellent service from the staff
JESUS, 1 night trip with friends, Dec 31, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
Very nice hotel, safe and clean. Large rooms, nice swimming pool and common areas. There is a Sanborns across the street (great restaurant and good store and pharmacy).
Enrique, 5 night family trip, Dec 29, 2020
Verified Expedia guest review
- 10.0.Exceptional
The staff was very professional. They memorized our last name almost immediately. The room service was delicious and reasonably priced. The cleanliness was evident from the moment we first walked in. Hotel Lucerna is a hidden gem!
2 night family trip, Dec 25, 2020
Verified Expedia guest review
- 10.0.Exceptional
Great experience
Great experience, great service!
Ricardo, 1 night business trip, Nov 28, 2020
Verified Hotels.com guest review
- 2.0.Poor
The restaurant took my phone order then 5 mins later some man calls asking if i had placed an order and if so what was my order then 30 mins the waiter brings the free breakfast wich alwasys consist of the same food combo NOT WHAT I ORDERED PLUS HE CHARGES ME 400 PESOS so i call the restuarant and ask to speak to management was told no mgnt was available!! I then askes for the hotel director or C.E.O Or sone one in charge was told no one !!!
2 night family trip, Sep 25, 2020
Verified Expedia guest review
- 4.0.Fair
Lucerna one Star
With Gold exclusive vip there is no room upgrade, early check in or late check out. Rooms facing street are extremely noisy, there’s a hospital across the street, sirens blaring at all times of day. Asked for a room on other side, they said since I booked through app that’s the best they could do for me. Guess if you book directly through hotel you get better service. Hotel has been updated but plumbing is outdated. Toilet wouldn’t flush properly. Drinks and food extremely overpriced for the poor quality.
Fernando, 1 night trip, Sep 20, 2020
Verified Hotels.com guest review
- 2.0.Poor
Not safe
clifford, 1 night family trip, Sep 18, 2020
Verified Hotels.com guest review